Employee Satisfaction

An Outcome Of Motivated workforce

Motivation

Motivation is defined as "an internal force which arouses, regulates and sustains a person's more important actions. Its existence and nature is inferred from observation and experience of behaviour." "Motivation is the need or drive within an individual that drives them towards goaloriented action. Motivation has three elements: SITUATION MOTIVATOR MOTIVATED

THEORIES OF MOTIVATION

CONTENT THEORY Maslow Theory ERG Theory Needs Achievement Theory Two Factor Theory

PROCESS THEORY Expectancy Theory Reinforcement Theory Goal setting Theory

SITUATION 1
Smile Hotel Group is one of the leading hotel groups in India. Consumer growth rate in group hotels is not quite good for last three years. This is due to average customer satisfaction even with trained and well paid staff. The reason is lack of motivation in staff.

Maslow Theory

SITUATION 2
John Morgeld joined Akay Enterprises First impression

Informal organization culture Lack of Structure Presence of unwritten rules in organization Non-supportive and Non-Cooperative organization

No growth and no responsibilities shouldered even after two years of work.

TWO FACTOR THEORY

Motivator factors
Achievement Recognition Work itself Responsibility Advancement Growth

Hygiene factors
Supervision Company policy Working conditions Salary Peer relationship Security

SITUATION 3
Manisha Sharma satisfied with the work culture of the organization, Modern Technologies Flexibility of work environment Company aims at creating Stress Free Work Environment High salary structure, Telecommuting, Flextime, High salary are the main motivating factors

MOTIVATION TECHNIQUES
Job enrichment Achievement come Power training Management by Objective Positive reinforcement program Job rotation and Cross training

Application of techniques in various situations

Situation motivator motivated technique to overcome

SITUATION 1

1.)job enrichment 2.) Mgmt by objective 3.)job rotation 4.)positive reinforcement

SITUATION 2

all laws and techniques of motivation to be applied

SITUATION 3

perfect situation with higher employee satisfaction

Job Enrichment

Uses a design approach. The nature of the job is changed to provide variety and create excitement.

Strategies For Enriching Jobs: Combining tasks Forming natural work units Establishing client relationships Vertical loading Opening feedback channels

Achievement-cum-power Training

Based on McClelland's Need and Achievement Theory (1962) Involves a training programme for groups Create conviction and confidence that motives can be changed. Teach participants how to act with a highachievement orientation. Assist participants to analyse their achievement or power-oriented behaviour

Management by Objective

Based on Goal-setting Theory Management by objectives is a process in which members of the organization work together to identify common goals and then integrate all their efforts in achieving those goals. The success of management by objectives depends upon how well objectives and action plans are defined, communicated and accepted.

Positive Reinforcement Programmes

have been identified to motivate employees (Hamner and Hamner, 1976).

Six ways of positive reinforcement

These are:

(i) Do not reward all employees equally. Rewards must be deserved and valued. (ii) Failure to reinforce could modify behaviour - usually in a negative direction. (iii) Employees should be informed as to what they should do to get reinforcement. This can be done by setting goals and monitoring performance to get timely feedback. (iv) Employees should be informed through appropriate and timely communication as and when they are doing wrong. (v) Do not admonish or punish a subordinate in the presence of others. (vi) Be fair and impartial.

CROSS-TRAINING AND JOB ROTATION

An effective training technique when implemented horizontally, upward and downward. This technique achieves the following objectives:Prevents stagnation, Offers a learning and professional development opportunity, Rejuvenates all department, Improves understanding of the different departments and the organization as the whole, leads to a better coordination and teamwork, Erases differences, enmity and unhealthy competition, Increases knowledge, know- how, skills and work performance, Improves overall motivation, Leads to the sharing of organizational goals and objectives Sophisticated form of cross-training is job rotation.

Laws of motivation
1)Know your staff and look out for their welfare.

2)Motivate every single person to feel important to themselves 3)Develop yourself technically and professionally 4)Train your personnel as a team 5)Develop a sense of responsibility in your subordinates. 6)Make sure the task is understood, supervised and accomplished 7)Always keep your staff informed 8)Put the first seven laws into action, and make them work.

Thank you