SAP Solution Manager 7.

Business Process Monitoring

Business Operation Monitoring

Business Process Monitoring

Motivation for Business Process Operations Projects

Benefits & Challenges

Goal
Transparency

Benefit
Global transparency across organizational units & process variants Reduced process costs

Challenge
increase process compliance and standardization by reduction of process diversification and template adherence. ... automate business processes and reduce manual process inefficiencies and human errors. Avoid systematic process exceptions. avoid delayed business documents (e.g. deliveries or shipments) and financial losses (e.g. delayed invoices or payments). avoid business documents remaining in unfinished status. Close all documents within the SAP system that are closed from a business perspective.

Efficiency

Effectiveness

Higher customer satisfaction & faster revenue stream

Clean-up

Better planning results & more accurate business reporting

Business Process Operations

Architecture & Information Flow High-level Overview
Application

BP Analytics

BP Op Dashboards

BP Monitoring

BPMon Trend Analysis

Data Storage
Monitoring on Analytics data Extract alert data Table DSWP_BPM_ALERTS InfoCube 0SM_BPM

InfoCube 0SM_BPMRH
Collect SAP data for Analytics

Collect SAP & non-SAP data for Monitoring

Data Source

Business Process Operations

Business Process Operations

Can you answer the following questions for your Order to Cash process?
How many Sales Orders are open (not or only partially delivered)? How many Sales Orders cannot be processed any further, because they are incomplete, have a delivery, billing or credit block? How many outbound deliveries are open (goods issue posting not complete)? How many picking transfer orders are open (not confirmed) in your warehouse management system? How many outbound deliveries have GI posted but no invoice was created? How many invoices have been created but were not printed? How many sales invoices were not posted to FI? If yes, how long does it take to retrieve this information per sales organization, plant or warehouse?

Business Process Operations

Can you answer the following questions for your Order to Cash process? What is the average response time of transaction VA01 (e.g. last 20 minutes)? Did your background job for creating deliveries cancel of finish successfully? How many inbound IDocs of type DESADV exist which could not posted to an application (error status 51)? How many qRFC queues of type R3A* are currently blocked and how many entries do they contain? Did you receive your flat files (with pricing data) from non-SAP systems this morning? Were they empty or not? Did any mapping or routing errors occur in SAP PI which are related to your sales process? How many inconsistent objects do you have between your CRM and ERP system If yes, how timely do you get this information and how much manual effort is needed?

Business Process Operations

SAP Solution Manager provides the data to answer the questions above Automatically & triggers auto-reaction methods if necessary In a business process context Ready for BI trend analysis Definition of Business Process Monitoring Business Process Monitoring is the proactive and process-oriented monitoring of a companys core business processes It includes the observation of all technical and application-related functions that are required for a smooth and reliable flow of the core business processes
Goals of Business Process Monitoring Detect problem situations as early as possible in order to solve them as fast as possible - before they become critical for the business Enable the customers Solution Support Organization to respond to and to solve problems more proactively (i.e. before end-user call or open trouble tickets)

Business Process Operations

The "Sales documents items" monitor measures the number of sales document items created on the current date, up to the time of the collector run, or on the previous day. It also measure sales order items with an incorrect completion rule. The "Overdue schedule line items" key figure provides additional information at schedule line level for key figure "Orders (GI date in past but not delivered)", which belongs to the "Sales Documents" monitor.

Business Process Operations

SD Document Cat

Sales Doc. Type

Business Process Operations

SD Document Cat

Sales Doc. Type

Business Process Operations (VA 01)

Monitoring VA01

Dialog Performance Alerts Alert Type ResponseTime QueueTime Load+GenTime DBRequestTime FrontendResponseTime Transaction GREEN to YELLOW [msec] 3000 3000 3000 3000 3000 YELLOW to RED [msec] 5000 5000 5000 5000 5000 RED to YELLOW [msec] 4000 4000 4000 4000 4000 YELLOW to GREEN [msec] 2000 2000 2000 2000 2000

VA01 VA01 VA01 VA01 VA01

Business Process Operations

Business Process Operations Dashboards

Business Process Operations

Technical Operations

End-user Experience Monitoring

SAP End-User Experience Monitoring

End-User Experience Monitoring (EEM) EEM is an efficient toolbox for evaluating and reporting the availability and performance of your productive systems from a client-side perspective. Monitor performance and availability of technical scenarios from multiple locations across your global landscape

Record and customize EEM scripts and administrate technical scenarios individually for your business needs from a central SAP Solution Manager
Troubleshoot unexpected situations with the fully integrated E2E Trace Analysis of E2E Diagnostics Analyze time-depending phenomena or long term variances with fullfeatured BI reporting.

SAP End-User Experience Monitoring

Benefits Lower the TCO by proactive conflict resolution Receive the benefits of a reliable, quantitative overview of performance and availability of your landscape from an end-user perspective. Use EEM as the basis for transparent service-level agreements (SLA) Save IT costs by using a tool integrated in the well-introduced Solution Manager

SAP End-User Experience Monitoring

Monitoring of Order to Cash and other Business Processes Proactively

Integrated Application Lifecycle Management

Internet: Information: Sales: Consultants:

http://www.corealm.com info@corealm.com sales@corealm.com consulting@corealm.com