Microsoft Lync 2010 Lync Mobility

Lync works across platforms and devices

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Mobile

Desk Phones

Virtually anywhere access on the corporate network, wifi, and carrier network without requiring a hardware or software VPN Only one identity and one client required for presence, instant messaging, outside voice, and audio conferencing

One back-end and simple IT administration eliminates the need to manage multiple environments

Support for most major mobile OSs

Streamlined usability with easy login and no user configuration

IPHONE

ANDROID

WINDOWS PHONE

NOKIA

Lync mobile clients enable you to stay connected, communicate and conference on-the-go

Stay connected, while controlling your availability Communicate with a single, consistent identity Join audio conferences with a single touch Familiar and intuitive design

iOS

Lync mobile clients enable you to communicate quickly and easily

Quickly and easily see the status of contacts that you care about Find and contact colleagues based on your relationships Remain connected while protecting your off-work time

Lync mobile clients enable you to control how and when people contact you

Control how other people see you Be confident your personal life is protected Use a single device for both your work and personal communication

Lync mobile clients enable you to communicate in new ways, from virtually anywhere

Join a conference, IM, email, or call with a single touch Easily see missed communications at a glance

Manage multiple conversations at once

Easily connect to conferences

Single Touch: Join a scheduled Lync meeting without entering phone numbers or long ID codes Calendar Integration: Join conferences through Outlook with Windows Phone and Nokia Symbian

Simplify with single phone identity

Consistent Identity: Only show your Lync identity
work number when calling or joining a conference

Reduce Calling Costs: Leverage toll cost savings with

Call-via-work* using Lync Server to call on your behalf

Avoid Call Origination Charges: Call-via-work*

PSTN callback enables you to avoid outbound call charges

* Call-via-work is not available on Lync 2010 for Android.

GSM Media Gateway

Reverse Proxy Mediation Server Lync Server with Mobility Service

Internet
Microsoft Push Notification Service

Lync Push Notification Clearing Apple Push House Services Notification Service Edge Server

UC infrastructure

Fork to 12222

Delete 1, route to 2222

To Lync Server Dial 6555-2222 PSTN

To keep the PBX extension number, the configuration change on the PBX is minimal. The extension number of Lync client is the same as PBX extension. (2222).

UC infrastructure

Fork to 12222 Delete 1, route to 2222 PSTN Delete 8, normalizes to E.164, route to Lync

Dial 82222

UC infrastructure

Fork to 12222

Normalizes to E.164, route to Lync Dial 6555-2222 PSTN

route to 12222

Add a prefix number to PBX extension numbers e.g. 1

UC infrastructure

Fork to 12222

route to 12222 PSTN

Dial 2222

Normalizes to E.164, route to Lync

Incoming Call

TDM PBX/IP-PBX

UC infrastructure

Normalizes to E.164, to Lync To 2222 Dial 6555-2222 PSTN

UC infrastructure

route to 2222

Dial 6555-2222 PSTN

A Single Client
Connect

For real-time communication and collaboration

Communicate Collaborate

Conversations

Ad-hoc collaboration

Recurring meetings

Presentations
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Voice Investments
OCS 2007 R2 OCS 2007
Anywhere Access IM and Rich Presence Common voice features Unified messaging Audio and video conferencing Desktop integration Single Number reach Attendant Console Delegation/TeamCall Response Groups Session Initiation Protocol (SIP) Trunking Dial-in audio conferencing Higher definition video UC Workflow activities

CS14
Branch Resiliency (SBA) Datacenter Resiliency Call Admission Control Call park, Unassigned # Topology changes Media bypass Enhanced 9-1-1 for North America (NA) Routing changes Analog devices Common area phones Private line Malicious Call Trace (MCT) Larger device portfolio
12%
25

71%

17%

Find the Right Person

Advanced features make locating a person easy, even when you do not have their name Quickly identify a person and check their availability Contact anyone using the appropriate modality

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Communicate
The power of digital communication in your work

Make a phone call from anywhere Share video in calls and conferences Receive phone calls where you want them Manage your communications Manage communications for someone else
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Make a Call from Anywhere

With a phone you can trust, using a familiar interface Use a dial pad that looks and acts like youd expect it to Have confidence in call quality and get actionable feedback when call quality declines Receive calls on a private line

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Share Video in Calls and Conferences

High-quality video brings nuance to your communications See the whole room with panoramic video Use easy, intuitive controls Watch full screen video in HD

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Phone Calls Where You Want Them

Easy control of calls and devices Take your calls with you wherever you are Quickly configure and test USB peripherals Easily enable call routing so that calls reach you Move your calls from one device to another
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IM

Voice Call

Video Call

Sharing & Conferencing

Type Network

Event Network Send Quality Network Receive Quality Low Bandwidth High Latency

Description Packet loss & jitter on receive stream is severe and introducing distortions Concealed packet ratio on send stream is severe and introducing distortions Available bandwidth is insufficient for acceptable voice/video experience Network latency is severe and preventing interactive communication Video could not be started because the webcam is not configured or in use by another application.

Measurements - Thresholds Jitter - Good <20ms, Bad >30ms Packet Loss - Good <3%, Bad >7% Concealed Packet Ratio - Good <2%, Bad >3% Dynamic based on codec RTT - Good <300ms, Bad >500ms N/A

Device

Webcam Unavailable

Voice Topology: Lync 2010

PIC AOL XMPP Yahoo
MSN

Perimeter Network

UC Endpoints

Archiving Monitoring

Remote Users

UC Pool
Front End (incl. Mediation) Back End AV Conf. Edge Services

AD DNS

Federated Businesses

SIP Trunking
Mediation Server
IP-PBX

Direct SIP

ExUM

PSTN
Media GW / SBA

Analog Devices

On-premise or online

Circuit Packet
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Mediation Service Colocation

Multiple Gateways per Mediation Service

Communications Server 14 allows for Gateways to be connected to the same Mediation Service (N:1) Voice Routes point to a Gateway Topology document used to find an appropriate Mediation Service, inserted into the routing path Mediation Service uses the GW-FQDN in the Request-Uniform Resource Identifier (URI) to route to appropriate Gateway Allows a certified IP-PSTN gateway to load balance across a pool of Mediation Servers

OCS 2007 R2
Route Route_US Route_EUR Route_APAC GW LAX_GW DE_GW1 DE_GW2 SYD_GW

Communications Server 14
Route Route_US Route_EUR Route_APAC GW LAX_GW DE_GW1 DE_GW2 SYD_GW
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Multiple Mediation servers in a pool

Survivable Branch Appliance (SBA)

A purpose-built appliance optimized to provide resilient multi-modal communication for maximizing branch office user productivity
Data Center
Edge Server CS Pool

Branch Office SBA

WAN PSTN

Components
Windows Server 2008 R2 Mediation Server Registrar PSTN Gateway

Functionality
Normal/Failover mode SIP Registrar SIP Proxy and Routing engine PSTN connectivity Voicemail routing PSTN re-routing Centrally provisioned Up to 1000 user support

Go-To Market
OEM (Embedded channel) 5 partners Audiocodes HP Dialogic NET Ferrari
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User Interface in Normal and Survivability Mode

Features Available when WAN Down

WAN Up All Features Available

WAN Down Basic Voice Features Available

PSTN Inbound and Outbound calls Intra-Site calls Inter site calls (PSTN Rerouting) Hold, Retrieve, Transfer Authentication, Authorization Voicemail Deposit (Redirect to Exchange UM in Data Center) Voicemail Retrieve (through PSTN) Call Forwarding, SimulRing Boss-Admin, Team-call Call Detail Records (CDR) All 2 Party Intra Site communications Audio Conferencing through PSTN Contact Search

Features Unavailable
Inter-site Data (IM, App Sharing, etc.) Conferencing (IM, Video and Web) Presence & DND based routing Modify Presence or Change Call Forwarding Settings Contact List Response Group and Call Park

Resilient CS 14 clients: Communicator, Attendant Console, Tanjay & Aries

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Resiliency Architecture
Data Center - EE Pool 1
Presence Conferencing AD & DNS Registrar (Registration & Routing)

Branch Office
Registrar

Backup Registrar Pool Backup Registrar Pool

SBA

Joes Primary Registrar = SBA., User Services = EE Pool1

Data Center - EE Pool 2

Presence Conferencing AD & DNS

Bobs Primary Registrar & User Services = EE Pool 1

Alices Primary Registrar & User Services = EE Pool 2

Registrar (Registration & Routing)

Architecture:
1. 2. 3. Each user has a Primary Registrar Pool . Each Registrar Pool can have a Backup Registrar Pool User s client discovers a Registrar Pool through DNS SRV. Directed to Primary & Backup Registrar Pool Backup Registrar heart-beats Primary Registrar. If heart-beat not received within Configurable Failover Interval (default = 120 sec for branch offices), Backup starts accepting client registrations
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Failover to Backup Data Center

North America Data Center Backup Registrar WAN
CS 14 Edge1 CS 14 SE 1

Data Center Voice Resiliency (SE)

Europe Data Center

Features Available to Users In Case of Data Center Disaster

PSTN Inbound calls (if Carrier offers this resiliency) PSTN Outbound calls Intra-Site calls and Inter site calls Hold, Retrieve, Transfer Authentication, Authorization

CS 14 SE 2

CS 14 Edge2

2 Party Intra Site Instant Messaging (IM) and Audio/Video (A/V) Call Detail Records (CDR) Call Forwarding, SimulRing Boss-Admin, Team-call

Failover
SE Servers operate as separate systems Client DNS SRV request discovers (one or multiple) Communications Server 14 SE. That Communications Server 14 SE sever directs client to primary and backup SIP registrar Client attempts connect to Primary Registrar, if fails, connects to Backup Limited feature set available on failover Enable/Disable Automatic failover, Configurable Failover interval Automatic Failback, Configurable Failback interval (No manual failback. Workaround: Stop Front End Services on Primary Registrar servers) If Primary Data Center cannot be restored: Restore Central management Server in backup datacenter Restore other services including Presence, Conferencing by moving users to other Pool

Join conferences scheduled by users homed on other pool

Features Unavailable
Conferencing Auto Attendant (AA) (through PSTN) Schedule IM, A/V & Web Conferences Presence and Do Not Disturb (DND) based routing Updating Call Forwarding settings Response Group Service & Call Park Voicemail Deposit (Redirect to Exchange UM in the datacenter)

41Voicemail Retrieve (through PSTN)

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Front End Server

Focus Focus Factory IM Conferencing MCU Web Conferencing MCU App Sharing MCU Audio Conf Provider MCU Conference Service Personal Virtual Assistant Group Virtual Assistant

AV Conferencing Server AV Conferencing Server AV Conferencing Server

AV MCU

Web Components (IIS)

Join Launcher Web App Server

Backend SQL DB Server

Conferencing Database

Machine Boundary

Process Boundary

Web Application

Audio Conferencing

IM and Presence traffic flow

IM and Presence Workload

Federation

IM&P Voice Video All Supported

SQL Backend

SQL

2
Focus Factory

SQL

4
Focus

5
C3P/HTTP

Audio Conf Provider MCU Conferencing Server Factory

C3P/HTTP

ACP

App Sharing Conf MCU

IM Conf MCU

6
CCCP/SIP

CCCP/SIP

Web Conf MCU

AV Conf MCU
(S)RTP
PSOM SIMPLE/SIP RDP/RTP (S)RTP

Scheduling Client

Lync Client

Media Bypass
IP-PBX CS 14 Endpoint CS 14 Endpoint

CS 14

WAN

G.711
Gateway PBX Endpoint

IP-PBX PBX Endpoint

PSTN

GW / SBA

Mediation
Main Site (with Data Center) Branch Site
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Media Bypass
IP-PBX CS 14 Endpoint CS 14 Endpoint

CS 14

WAN

G.711
IP-PBX PBX Endpoint

Gateway PBX Endpoint

PSTN

GW / SBA

Mediation
Main Site (with Data Center) Branch Site
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Media Bypass
IP-PBX CS 14 Endpoint

RT Audio Narrowband

CS 14
G.711

WAN

CS 14 Endpoint

IP-PBX PBX Endpoint

PBX Endpoint

G.711 SIP Trunking

PSTN

GW / SBA

Mediation
Main Site (with Data Center) Branch Site
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Configuring Caller ID

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Analog Device Management

Physical connectivity of Analog devices provided by GW partners All routing and policy enforcement for Analog devices centralized in Communications Server14 eliminates the need to manage GWs as mini-PBX Certificate Services (CS) Call Detail Record (CDR) infrastructure used to track usage Optimized routing to allow Fax calls routing through Communications Server 14 without terminating Media
Fax

PSTN

CS 14

Signaling

ATA Gateway

Media

Analog Device
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Private Line
Communications Server 14 introduces support for private line Single SIP URI, single Exchange mailbox, single presence source Receipt of inbound calls on private Direct Inward Dialing (DID) to same SIP URI Private lines carry many of the same features Call pickup & park work as expected Simultaneous ringing & call deflection on primary line carry to private line Private lines are different: Available for inbound calls only Overrides delegation, call forwarding, do-not-disturb and other routing options private calls are always going to go through Calls to a private line have a distinctive ring & toast pop-up
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@ home

in the office

on the go

HP 4110

snom 821 UC Edition

HP 4120
Polycom CX3000

snom 300 Polycom CX500 $100+ Aastra 6721 iP $150-200 Polycom CX600 Aastra 6725 iP $200-300 $850+

5 4

New phones interoperable with Lync

Adding more value to Lync 1. snom370 + side car

Fast call transfer with two keys

2. snom PA1

One speaker with internal amp. Multi-speakers with line out.

3. snom Meeting Point conference room phone

POE, Wide band audio G.722

Video Solutions for Lync

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VTC Video endpoints that interact with users Video conference rooms and personal video systems

MCU Multipoint video conference bridge Decodes and encodes 1080p/H.323 and 720p/SIP

Gateway Connects different networks and protocols Transcodes but does not act like a bridge

Lync

UDP TCP

Partner Lync Endpoint

Video codec RTVideo RTVideo RTVideo RTVideo

Resolution CIF VGA HD Panoramic Video

Maximum bitrate (Kbps) Minimum bitrate (Kbps) 250 600 1500 350 50 350 800 50