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Nobody cares how much you knows; until they know how much you care. Theodore Roosevelt.

INTRODUCTION
A human resources professional are a jack-of-

all-trades who is involved in hiring, resource allocation, compliance compensation, with laws benefits, and and regulations

affecting employees and the workplace and safety and health issues.

CONT

INTRODUCTION

This multiplicity of tasks requires individuals

with strong organizational skills who can quickly shift from project to project and topic to topic without becoming overwhelmed. Youre the last line of defense between your company and confusion, wrote one human resources manager at a small firm.

THE FOUR BASIC ROLES OF A HR MANAGER


Select a Person ... Based on his experience, intelligence

and determination.
Set Expectations ... By defining the right steps. Motivate The Person ... By helping him identify

and overcome his weaknesses.


Develop The Person ... By helping him learn and

get promoted, right?

FOUR KEYS OF HR MANAGER


Select for talent ... Not simply experience,

intelligence etc.
Define the right outcomes ... Not just the right

steps.
Focus on strength ... Not on weaknesses.

Find the right fit ... Not simply the next rung on

the ladder.

What Makes A Good Manager?


"The manager is the dynamic, life-giving

element in every business"(Peter Drucker) and that management "is the organ of society specifically charged with making resources productive, that is, with the responsibility for organized economic advance."

Do Great Managers Play Favorites?


Many managers find themselves spending

the most time with their least productive

people and the least time with their most


productive people. (Shrewd).

QUALITIES OF HR MANAGER
A successful manager is the one who is

able to get the strongest performance from his organization. Most high-performance managers have employed an executive coach during their rise to the top.

CONT
Let

QUALITIES OF HR MANAGER
A Good Planner Leadership Skill Appraiser Provide satisfaction Keep updated on new and different

see some of the good Fair Play

manager qualities.
Interpersonal Relationship Communication Skill Knowledge Handling of Staff Reliability

Delegation
Introspection

methods and technologies


Become an exemplary role model

ETHICAL VALUES FOR HR MANAGER


All HR practices have an ethical foundation.

HR deals with the practical consequences of

human behaviour. (Johnson, 2003).

CONT

ETHICAL VALUES

Managerial ethics are those precepts and

principles that guide the conduct and

thinking of managers with respect to what


is good or bad, right or wrong. Garrett and

Klonoski (1986).

CONT

ETHICAL VALUES

Identified three areas of special concern with

respect to managerial ethics.


Relationship of the organization to the employees. Relationship of the employees to the organization Relationship

of

the

organizations

to

other

organizations

CONT

ETHICAL VALUES

Ethical Values are directly related to our beliefs concerning what is right, good and proper. They impose moral obligations and are concerned with our sense of moral duty. The 10 core ethical values are:-

Honesty Integrity Promise keeping Loyalty Fairness

Concern and Caring for others Respect for others Responsible Citizenship Pursuit of excellence Accountability

PRINCIPLES OF ETHICS
If you have integrity, nothing else matters. If you don't

have integrity, nothing else matters." -- Alan K. Simpson


Be Trustful: Recognize customers want to do business

with a company they can trust.


Keep an Open Mind: For continuous improvement of a

company, ask for opinions and feedback from both customers and team members and your company will continue to grow.

CONT

PRINCIPLES OF ETHICS

Meet Obligations: Regardless of the circumstances, does everything

in your power to gain the trust of past customers and clients, particularly if something has gone awry.
Have Clear Documents:

Most important, make sure they do not

misrepresent or misinterpret.
Become Community Involved: Remain involved in community-

related issues and activities, thereby demonstrating that your business

is a responsible community contributor.


Maintain Accounting Control: Gaining control of accounting and

record keeping allows you to end any dubious activities promptly.

CONT

PRINCIPLES OF ETHICS

Autonomy: The duty to maximize the individual's right to make his

or her own decisions.


Beneficence: The duty to do good both individually and for all. Non-maleficence: The duty to cause no harm, both individually and

for all.
Veracity: The duty to tell the truth. Employees has right to know the

truth.
Justice: The duty to treat all fairly, distributing the risks and benefits

equally. Fairness and rights be considered always, People with like problems should be treated equally or alike.

CONT

PRINCIPLES OF ETHICS

Confidentiality: The duty to respect privacy of information

and action.
Paternalism: The duty to take actions that hold for everyone,

regardless of time, place, or people involved.


Utility for others: What is best for the common good balances

what is best for the individuals?


Respect for others: Respect for others allows the rights of

people to make their own decisions.

Reference
Katherine, W. (2002): From County Hospital to NHS Trust: the History and Archives of

NHS Hospitals; Harvard Press.


Erica, W. (2006): Strategic public relations management planning; University of York

Publishers.
Norbert, E. (1967): Management planning: a systems approach; Melbourne publishers Handy, C. (1999): Understanding Organizations fourth edition; Penguin. Hyde, J. (2004); Managing and Supporting People in organization, Bailliere Tindall. http://www.wisegeek.com/what-is-a-manager.htm http://www.lifehack.org/articles/management/the-role-of-the-manager.html http://www.the-happy-manager.com/what-makes-a-good-manager.html Management 4th Edition Concepts and Applications. New York: Harpercollins Publishers. Mondy, R. Wayne, & Premeaux, Shane R. (1992). Management Concepts, Practices, and Skills

Seventh Edition. Englewood Cliffs: Prentice Hall.

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