SUMMER TRAINING REPORT 0F

ON

SHERWOOD COLLEGE OF MANAGEMENT, LUCKNOW

FACULTY GUIDE
MR. CHETAN KHANNA Faculty of Finance

SUBMITTED BY
MS. NEHA GOYAL MBA 2nd Year Roll no. 1006170060

INTRODUCTION
Owning a piece of land or property is a lifetime dream for every individual. There are many home loans provider in the market to make your dream come true. TYPES OF HOME LOANS 1. 2. 3. 4. 5. 6. Home Purchase Loan Home Improvement Loan Home construction Loan Home Extension Loan Home conversion Loan Land Purchase Loan

7.
8.

Bridge Loans
Construction Loan

OBJECTIVES

What is Home Loan? Consumer Behaviour towards

home loans.
How various housing finance companies are competeing with each other?

RESEARCH METHODOLOGY
The purpose of methodology is to describe the process involved in research work. This includes the overall research design, data collection method, the field survey and the analysis of data.

SOURCE OF DATA COLLECTION:

PRIMARY:
For my survey primary data have been used as a questionnaire to collect the data.

SECONDARY DATA: LIC Housing Finance Limited Internet Magazines

DATA ANALYSIS
6% 9% 4%

Preference
37% LIC HFL HDFC ICICI
41%

Documentation Formality
1% 3% 9% 46%

LIC HFL HDFC ICICI

SBI OTHERS

1.
44%

SBI OTHERS

4% 5%
13%

customer service
32% LIC HFL HDFC ICICI 46% SBI OTHERS

5%

Minimun Interest Rate

LIC HFL

19% 48%
HDFC ICICI 24% SBI OTHERS

5%

CUSTOMER EVALUATION ABOUT LIC HFL

BASIS

YES

NO

CUSTOMER HANDLING

43 %

57 %

PERSONALISED SERVICES

52 %

48%

CUSTOMER PROTECTION

57 %

43%

FINDINGS

Companies/ basis
CUSTOMER SERVICE RATE OF INTEREST

LIC HFL
GOOD

HDFC
EXCELLENT

ICICI
AVERAGE

SBI
BELOW AVERAGE MINIMUM (more than LIC HFL ) MORE THAN LIC HFL AVERAGE LESS THAN LIC HFL

MINIMUM AVERAGE

MAXIMUM

DOCUMENTATI LESS ON FORMALITY AFTER SALE SERVICE WEBSITE

GOOD LESS UPDATED

MORE THAN PUBLIC SECTOR EXCELLENT UPDATED

MAXIMUM

AVERAGE BETTER THAN HDFC

LICHFL is a Govt. Housing Finance company having a minimum Interest Rate in comparison of other home Loan companies. Inspite of these benefits during survey it is to be found that LICHFL is still lacking behind in various aspects:

The processing time is too long, customer has to wait for long time the loan to get disbursed.

LICHFL provides least documentation formalities to LIC Insured customers, but other clients have to face a long process of documentation formalities.

LICHL should improve after sales service .Staff is generally co-operative only at the time of loan is sanctioned & disbursed.

Website of LIC HFL should be continuously updated and should give more

CONCLUSION
Home Loan companies should always try to update their policies according to needs of customers. Some points to be remember are as follows: attention should be paid to staff so that they can provide information to client in better way and able to solve every problem of clients. Disbursement should be on proper time for customer convenience and also for increase in profit margin. Prepayment, documentation formalities, interest rates, disbursement, after sales services etc should be manage by company for customer satisfaction as well as to gain profit from the market.