SUMMER TRAINING

REPORT

PRESENTATION
AT

Presented by: Vishal Khandelwal ISIM, Jaipur

TITLE OF THE PROJECT Comparison

of

Financial Products of
Banks with

The Rajasthan State Cooperative Bank Ltd.

Flow of Presentation
OVERVIEW - COOPERATIVE BANKS OVERVIEW - RSCB RSCB BANKING PRODUCTS SUMMER INTERNSHIP PROJECT WORK OBJECTIVE OF STUDY RESEARCH & FINDINGS RECOMMENDATIONS & SUGGESTIONS ANNEXURE BIBILOGRAPHY

OVERVIEW - COOPERATIVE BANKS

Cooperative banking? Features :

Customer-owned entities

Democratic member control

Profit allocation
Structure is divided into 5 categories

RSCB - AN OVERVIEW
Established & registered under Rajasthan Cooperative

Societies Act on 14 Oct,1953

An Apex institution of the DCCBs RSCB presence 5 Regional and 8 local Branches District level 29 DCCBs of the State having 398

Branches.
5255 PACS/LAMPS which covers 42955 villages.

ACTIVITIES
Creating innovative financial products for the poorest of the poor Personal accidental insurance scheme

Crop insurance scheme

KISAN Credit card Commercial loan scheme NREGA

RSCB BANKING PRODUCTS

Loan
Saving A/C Current A/C

RSCB
Sahakar Kar Bachat Yojana

Sahakar Sugam Credit Cash

Fix Deposit

Regular Deposit

DETAILS OF SUMMER INTERNSHIP

SUMMER INTERNSHIP PROJECT WAS DIVIDED INTO TWO PHASES
1st Phase

Comparative analysis of different Banking products

2nd phase

Consumer Feedback analysis

Objective

The Study was conducted to get an insight about Financial Product Services offered by various banks and give an unbiased opinion about RSCBs standing and suggest ways to improve the position.

PHASE FIRST
COMPARATIVE DATA ANALYSIS OF

BANKING PRODUCTS

Data collection: During my data collection, data was collected: From Banks From Banks Website
Four Banks were selected SBI, SBBJ, BOB, HDFC

LIST OF COMPETITORS
BOB SBI SBBJ HDFC BANK IDBI AXIS BANK ICICI BANK KOTAK MAHINDRA BANK PNB

COMPARISION OF SAVING ACCOUNT

RSCB
Single type of saving a/c

COMPETIVE BANK
Various type of saving a/c like Silver, Saving plus, Super saving a/c

Low opening charge

Various Banking facilities like ATM, FD Sweep, Accidental coverage are not available

High opening charge

Various Banking facilities like ATM, FD Sweep, Accidental coverage are available

COMPARISON OF CURRENT ACCOUNT

RSCB COMPETIVE BANK
High opening
charge -10000 Local cheque book & multi-city cheque book ate given Have stop payment charges but its free for Net Banking

Low opening
charge-3000

Only local cheque book

are given Stop payment charges

applicable

COMPARISION OF BANKING FACILITIES

RSCB Various banking facilities not available like ATM Debit & Credit card Net Banking Phone Banking Check balance through SMS Sweep in facility COMPETIVE BANK Various banking facilities available like ATM

Debit & Credit card

Net Banking Phone Banking

Check balance through SMS

Sweep in facility

COMPARISON OF LOAN
RSCB Low limit of Loan amount for e.g. Personal loan 1 lack or 8 times of monthly salary COMPETIVE BANK High limit of loan amount for e.g. Personal loan SBI Bank- 12 time of monthly income SBBJ Bank- 18 time of monthly Income HDFC Bank Rs.15,00,000 for any purpose

Cont.
Low interest Rate then any other bank generally it is 0.50 or 1 % approx. low
High interest rate SBI - 13.25%

HDFC Bank- 14%

BOB -13.25% In some loan high processing fees comparison RSCB bank Home Loan SBBJ Bank- 0.60% of loan amount Mortgage Loan SBBJ and HDFC Bank-1.15% & 2 % respectively on loan amount.

In some loan low processing fees like

Home loan Rs.100(fixed)

Mortgage Loan 0.50% of loan amount

PHASE SECOND
CONSUMER FEEDBACK ANALYSIS

Data collection: During my data collection, data was collected from:Visitor Bank customer Shopkeeper Sample size was 150.

Q. Do you have any bank account?

person having bank account
Series2 200

No. of person

149 150 100 50 1 0 Series2 Yes 149 No 1

Q. In which bank do you maintain your bank account?

100
SBI

80 No. of person
60 40
HDFC
RSCB SBBJ

RSCB SBI ICICI bank SBBJ HDFC

20
AXIS BANK

BOB
ICICI bank

0 RSCB SBI SBBJ

HDFC

Bank name 1 50 79 49 20 5 36

BOB ICICI bank

Q. Which type of account (s) you hold?

140 120 100 (a) Saving a/c (b) Current a/c ( c) Fixed Deposite (d) Regular Deposite a/c (e) Both (a) & (b) (e) All 10 5

125

No. of person

80 60 40 20 0 50

75

(a) Saving a/c (b) Current a/c ( c) Fixed Deposite (d) Regular Deposite a/c (e) Both (a) & (b)

1 Type of A/c 50 75 10 5 125

Q. What all benefits and services are you getting from your bank?
140 120 Sweep-in a/c Super saver a/c Demat service 80 24-hours ATM Net Banking Safe deposit locker 60 International debit card loan 40 Overdraft against securities Payment of bills

100

20

0 Sweep-in a/c Super saver a/c Demat service 24-hours ATM Net Banking Safe deposit locker International debit card loan Overdraft against securities Payment of bills

1 SERVISE 96

Type of account 78
45 132 3 13 0 56 79

Q. Are you satisfied with the services of your bank?

140 120 100 117

no of person

80 60 40 20 0 Yes No 33

Yes No

1 33 117

Q. Do you want to switch your bank to the new one?

100 90 80 70 92

no of person

60 50 40 30 20 10 0 Yes No 1 92 58

58 Yes No

Q. What more facilities/services do you expect from a bank?

160 140 120 Sweep in a/c Super saver a/c 100 80 60 40 20 0 Sweep in a/c Super saver a/c Demat services 25 hour ATM Net Banking Safe deposit locker International debit card Loans Overdraft against securities Demat services 25 hour ATM Net Banking Safe deposit locker International debit card Loans Overdraft against securities

No. of person

1 150 150 150 146 25 128 29 150 129

Q. Do your favor with the implementation of the computerization and core banking solution?
160 140 120 147

No. of person

100 80 60 40 20 3 0 Yes No 1 147 3 Yes No

MAJOR FINDING OF THE PROJECT

It was found that the banks with most ATMs have gained priorities in the minds of the customers. Different bank have different schemes for different age groups. Some banks are giving privilege to senior citizens, while others to child group etc. But RSCB have not any such schemes targeted to different age group. The study has shown that the customers want better branch network so that they can operate their account from different city also.

Cont
The study has shown that since different bank are providing

different facilities to different type of retail banking products so

in lieu of better facilities customer have different account in different banks. The study has shown that many people dont want to open account in Rajasthan State Cooperative bank because they think that the services like ATMs, Phone- banking, internet banking etc. not provided by these banks.

The study has shown that there is a growing concern among

the customers about the attitude of bank employees towards them.

RECOMMENDATIONS & SUGGESTIONS

Advertising is not appropriate, as many people are not aware of Rajasthan State Cooperative Bank. Therefore Hoarding and Boards should be displayed at various prime location in the city. Timely payment of salary and Promotion of employees will boost their morale. All the complaints of Customer should be deal in proper manner because it is the customer who will give good or bad mouth about bank services. Non maintenance & other charges which are compared to other Banks should be reduced. very high as

Existing customer should always be informed about the new product.

Cont
Regular connected with customer.

Problem faced by account manager during opening the account

should be forwarded to deputy manager by branch manager. This will help to sort out all the problems. Proper training of Bank staff to give impressive presentation. Proper Co ordination between Marketing and Operation need to be developed. promotion of various scheme by Rajasthan State Cooperative Bank.

BIBLIOGRAPHY
BOOKS KOTHARI C.R., RESEARCH METHODOLOGY MANAGEMENT, New Age Publisher, 7th Edition, 2005 PHILIP KOTLER, MANAGEMENT, TATA McGraw Hill, 5th Edition Dr. S. SHAHJAHAN, RESEARCH METHOD FOR MANAGEMENT NEWSPAPERS The Economic times Times of India WEB www.rscb.org www.hdfcbank.org www.bankofbaroda.com www.statebankofindia.com www.sbbjbank.com www.asiatradehub.com/india/banks.asp