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Motivation:
The act or process of stimulating to action, providing an incentive or motive, especially for an act.
Motivation
Definition:
1) Internal drive to satisfy an
Motivation as a process:
ENERGY DIRECTION PERSISTENCE
To Achieve
Desired Goals
Feedback
fulfillments
Which Provides
Definitions
Frustration: occurs when needs can not be met
hope
depend on what they already have. (You need what you DONT already have)
Peoples needs are arranged in a hierarchy
SOCIAL NEEDS
SAFETY NEEDS
PHYSIOLOGICAL NEEDS
Physiological- wage, salaries and working conditions 2. Safety- security (safe job), other benefits eg sick pay and safe working conditions 3. Social- team working and other functions that aim
CRITICISMS
Needs may not follow definite hierarchical order Need priority model may not be applicable at all times. Behaviour is guided by multiplicity of behaviour. Satisfying one need at a time may not be valid. In many level of motivation is low always.
Motivators
Achievement Recognition Advancement The work itself Possibility of growth Responsibility
Hygiene
Compensation Fringes Supervision
Work Conditions
Company Policy & Admn Supervision Interpersonal Relations Working Conditions Salary*
Growth
Status
Security
Dissatisfiers/Maintenance Factors
Presence is not motivational. Absences
causes dissatisfaction
Policies Salary Interpersonal relationships Job security Work conditions Status Technical supervision Personal life
Satisfiers/Motivators
Not unhappy if they are absent; willing to work to
get them
Achievement Recognition Advancement The work itself Possibility of growth Responsibility
McGregor's Theory Y
McGregors Theory
He believed there were 2 types of managers that affected motivation
Theory X Managers Believe that workers Dont like working Do as little work as possible Cant be trusted Only interested in pay Must be told what to do
Theory Y Managers Believe that workers Enjoy their work Work hard to gain rewards Can be trusted Are motivated by factors other than pay Can work independently
McGregor's Theory X
Social
Safety & Security Physiological
Maintainers.
Motivators.
Maintainers
Working conditions.
Company policies.
Job security. Pay and benefits. Relationships with coworkers. Supervision.
Status.
Case Study
The manager of A.B.C.Ltd. Realised that the level of moral and motivation of their employees was very low and there was dissatisfaction among the employees. Labour productivity was also found to be very low. After investigating the causes of dissatisfaction, the managers decided that if employees were to be motivated, there was a need to establish and maintain good interpersonal relation, over and above good salary, job security, proper working conditions and supervision.
So they put in sincere efforts to improve all these factors during one year. Yet, surprisingly, they came to know that in spite of reduction in the degree of dissatisfaction, the level of morale and motivation was low and there was no significant increase in their productivity. Therefore, the managers are worried.
What managerial problem is involved in the above case? Suggest solution and make argument to justify your answer.