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TOPIC:
HSBC PRODUCTS AND SERVICES FOR SME ENTERPRISES.
SUBMITTED BY: Depanshu Kumar Gurveen Kaur Rushali Khanna Gitika Singh Ekansh Jain Kanika Virmani
over d world Areas of diversification. Banks financing criteria to SMEs Risk involved in financing To understand the HR policies of HSBC
Headquartered in london:
HSBC emerged as one of the largest banking and financial services organization in the world
Services offered:
Personal Banking Non Resident Indian Banking
Institutional Banking
Treasury and Capital Markets Custody and Clearing Technology
Introduction
HSBC Bank is a subsidiary of HSBC Holdings plc.
including personal financial services, commercial banking, corporate banking, investment banking, including: private banking and consumer finance, amongst related services. Is well known for having established the first ATM (Automatic Teller Machine) in India in the year 1987.
comprise of financing, advisory and transaction services for companies, institutional and personal investors. Has 2.9 million financial banking clients in 63 positions, encompassing sole proprietors, partnerships, associations and associations, integrated enterprises and publicly cited companies
HSBC SERVICES
Provides solutions which
connect people, devices and networks across the globe combine domain expertise, process skills and technology to deliver unparalleled business value and developing profitable customer relationships.
Delivers world-class services for HSBC's customers Retail Banking & Wealth Management; Commercial Banking;
machinery is more than Rs.25 lakh but does not exceed Rs.5 crore. A medium enterprise is an enterprise where the investment in plant and machinery is more than Rs.5 crore but does not exceed Rs.10 crore. Plays a major role in India's present export performance. 45%-50% of the Indian Exports is contributed by the sector
FINANCING : is the funding of small and medium sized enterprises represents a major function of the general business finance market. Capital is supplied through the business finance market in the form of bank loans and overdrafts
Granularity
Pecking Order Theory Moral Hazard
Switching Costs
DATA ANALYSIS
In this research, the method of quantitative analysis
is chosen in which a structured questionnaire. Mainly, the data was analyzed as descriptive analysis showing various figures, charts and frequency tables to get a clearer view of preferences. Through the analytical tools, like excel, it was ensured that the result collected is efficient enough to be interpreted for the outcome of this study.
Conclusion
Since banks do not have proper knowledge about SMEs
enterprises, they faulter in repaying their loans. Therefore to avoid this, they should maintain proper records and have proper documentation in place. Banks should maintain a certain credit limit for SMEs. Location and accessibility has consistently emerged as one of the most important factors for choosing the bank. Increasing awareness would go a long way in generating new customers. An overwhelming majority of the SMEs felt that they would like to bank with HSBC in case they are provided with adequate information and educated about the products and services
Recommendations
Make the bank more accessible to the customers.
Although it may not be possible to increase the number of branches in a short span of time, accessibility can be enhanced with the help of making customers aware about door step banking facilities, cheque pick up and collection services, document pick up etc. Introduce more lending and factoring products and make it easier for the SMEs to avail them. Ask for the customer feedback at regular to know whether they are really satisfied or dissatisfied with the services/ product of the bank.
HR Practices at HSBC:
Application Evaluation
Ability Tests Capability Based Interviews Reply Letters Job Offer
Recruitment continued..
HSBC uses some external sources for recruitment: Internet College recruiting Referrals Advertising Internal recruiting is very high in HSBC: Ttraining and development activities are very high in quality
Selection:
HCBC runs Final Selection Centers (FSCs) in a number of key global locations, including London, Chicago, Hongkong,Mexico and Dubai. If a candidate completes the telephone interview successfully, they will invite to the location most appropriate to them. The FSC is a two way process. It is a candidates opportunity to meet a number of current IMs (international Managers) and find out as much as possible about their experiences. HSBC wants candidates to be able to make an informed decision a candidate should receive an IM offer.
Selection contd..
The FSC consists of a number of capability based exercises, including: Face-to-face interview Group exercise Written case study Presentation Role play Head Hunting process is very effective for HSBC. Through this they can easily recruit and select top level managers, though they are offering a very attractive compensation.
Exceptional
Outstanding Strong
Inconsistent
Poor
Significantly above behavioural and performance expectations. At the very top against peers and the competitive market
Consistently achieving or above behavioural and performance expectations against peers and the competitive market. Inconsistently meeting behavioural or performance expectations and/or below their peers and the competitive market. Not meeting behavioural and performance expectations. Significantly below their peers and the competitive market.
Achievement Shares HSBC shares may be granted annually, depending on position and individual performance.
Benefits: -Private pension plan -Private medical plan for employees and dependents -Life and accident insurance -Medical check ups -Banking products with preferential pricing -Nursery and summer camp allowances -Bank car, parking space and allowances, depending on position -Market competitive remuneration package and annual cash