SUJIT KUMAR PRADHAN(11202256) SANDEEPAN JENA(11202245)

JYOTI RANJAN SWAIN(11202225)

GOPALMOHANTY(11202237) SAMPRIT SATPATHY(11202205)

ROADMAP ~
INTRODUCTION COMMUNICATION PROCESS TYPES OF COMMUNICATION PURPOSE OF COMMUNICATION BARRIERS TO COMMUNICATION GATEWAYS TO COMMUNICATION CASE ANALYSIS CONCLUSION

INTRODUCTION
The word communication is derived from the Latin word communicare meaning impart, to participate, to share. It is the process of transferring or transmitting information/idea/feeling/attitude from one source to another and facilitating feedback to ensure the successful transmission of the message. Communication has played a pivotal role in bonding people, strengthening relationships and sustaining the society.

COMMUNICATION PROCESS

TYPES OF COMMUNICATION
Verbal communication-It is one way for people to communicate face to face. Some key components of verbal communication are sounds, word, speaking & language Non-verbal communication- It is a process of communication of sending & receiving wordless messages between people.

PURPOSE OF COMMUNICATION
Communication can be used to convey information which is mainly done through text based media as well as verbally. It can be used to ask for help. Asking verbally for help has shown natural empathy in the listeners more than text based communication. Communication is used to influence a listener or audience. This is the type of communication used by politicians. Finally the purpose of communication is entertainment. Once again there is a clear advantage to verbal communication over text-based.

BARRIERS TO COMMUNICATION
Wrong choice of medium:- Whatever message
we may want to convey, it has to be transmitted through an appropriate medium.

Selective Perception:- Different people have

different perceptions of different things.

Physical barriers:-Noise is the most notorious

physical barrier which often disrupts communication. This is usually in that places where noise from the machines or electronic gadgets .

CONTD
Time and Distance:-The time when a statement is made or information is conveyed can also make a difference. Semantic barriers:- In order to avoid such barriers the
speaker or the writer should use words which have clear meanings, are familiar to the sender and the receiver.

Difference of knowledge level:-Communication gap may

also occur when there is a gap in the knowledge levels of the sender and the receiver. Difference in language:-. A student of medicine will not understand what a professor of mechanical engineering speaks and the vice versa

GATEWAYS TO COMMUNICATION

In order to enhance the effectiveness of communication, we can focus on the following aspects: Plan the message: Before we decide to communicate an idea/ information/message, we need to plan it properly. Use Proper language: The language used for a message should be clear, lucid and appropriate. Dont be evaluative: If we listen to somebody with preconceived notions, we wont be able to receive, process and interpret the message properly. Give proper Orientation: All the employees should be given proper orientation regarding the objectives, policies, procedures, organization structure and work culture of an organization immediately after they are recruited. Be an active listener: Active listening is an art which very few people can master.

GatewaysContd.
Have an unbiased attitude: Any person with a biased mind will not be able to communicate properly with others. Respond don't re-act: When we are dealing with a problematic situation or person, we must understand the facts properly and respond appropriately. Promote congruence: Communication will not be effective unless and until people are willing to communicate. Use the grapevine: The grapevine can be used to predict the responses of the employees regarding a particular issue. Provide feedback: In order to enhance the effectiveness of communication, feedback mechanism should be built into all communication networks. Use proper etiquette: Social etiquettes play an important role in ensuring successful communication.

CASE ANALYSIS

The case delt with is of Carl R rogers,a psychotherapist who is intrested in the problems of communication.According to him in emotionally maladjusted people, communication has broken down within themselves resulting in miscommunication or distorted communication with others.As a result the suffer both within themselves and in their inter personal relationship.The role of psychotherapist is to attain good communication or free communication within or between people. According to him, if people learn to listen to understand,they can mitigate evaluative impulses and greatly improve their communication with others.

CONT
The tendency to evaluate A barrier in communication
We have a natural urge to judge , evaluate and approve or disapprove another person statement. Ex-if someone says I did not like what that man said then almost every one will respond either approval or disapproval(yes/no).This is our evaluative tendency and can create miscommunication because such reactions heightened situations where emotions and feelings are deeply involved. Because there are two ideas, two feelings , two judgements missing each other in psychological space and this impulse to evaluate any emotional meaningful statement from our own view point blocks interpersonal communications.

CONTD.
Gate way to overcome to evaluative barriers: We can achieve real communication and avoid this evaluative tendency ,when we listen with under standing. This means seeing the expressing idea and attitude from the other persons point of view, sensing how we feel about the other person , achieving his/or her frame of reference about the subject being discussed. Such empathic understanding results in effective communication and bring significant changes in personality.

CONTD
Retrospective commentary: Here the author has challenged the sanctity of hierarchical relationships by suggesting the managers take their subordinates thoughts and feelings seriously. Checking the natural tendency to judge yields a better understanding of the person with whom you are communicating . A better understanding of other persons point of view in turn helps you communicate better.

CONTD
Oh Yeah?

When bill says oh yeah? smith hears huh? and starts to explain. Jones hears an opening and decides to ask bill to explain.

CONCLUSION
Finally we conclude that communication can be made perfect,error free ,un biased ,smooth and effective.by avoiding certain barriers are accessing proper gateways which forms an integral part in the process of communication.