Train the Trainer

Laurence Yap For ERT Team, Komag

Introduction
Objectives
Equip your in preparation training sessions Know adult learning process Learn to prepare before training Know how to write lesson plan Facilitate discussion Demonstration effectively Interact well with audience

End results

Outline: Part A: Preparation

1. Preparation
1.1 1.2 1.3 1.4 1.5 1.6 adult learning teacher vs instructor create a checklist sample outline motivate your audience create lesson plan

Outline Part B: Training

2 Introduction
2.1 2.2 2.3 2.4 Gain attention Aims Transition Overview

3 Explain
3.1 Delivery skills 3.2 Use of multimedia

4 Discussion and feedback

4.1 facilitation Skills

5 Demonstration
5.1 Demo training

6 Summary and closing

1.1 Adult learning

Learn by doing Learn by solving practical problems Learn through the application of past experience Learn best in informal environment Through a variety of training method

1.2 Teacher vs Instructor

Teacher:
Tell them what you are going to tell them Tell them what you are telling them Tell them what youve told them

Instructor
Ask them what theyve done Tell them what they are going to do Show them what they are going to do Let them do it Let them do it some more Ask them what theyve just done

1.3 Create a check list

Look at the example Work out in a group of 4 Choose a leader Write it in a flipchart

1.4 Sample Outline

Introduction Contents Conclusion

1.5 Motivate Your Audience

Tell a story Use natural humor Unusual statisticsKnow their level of knowledge speak their language variety in a presentation

 Create a need - WIIFM Get yourself excited eye contact and available yourself before class, at breaks and after class Establish a long range objectives see bigger pictures like the overall presentation Apply contents to life role play and action plans

Know their level of knowledge speak their language variety in a presentation change every 8 minutes 90/20/8 Learn from good instructors

1.6 Create lesson plan

Introduction Explanation Scenario Feedback

Demonstration
Summary

2. Introduction
General guidelines:
write notes on index card eye contact drink water if you are thirsty. Not iced water vary your voice pitch, volume, short dramatic pauses, speed of delivery watch your language! everyday language, friendly mannerism adjust your clothes, scratch your ear or nose, brush back your hair

2.1 introduction: gain attention

open with high energy, animation and enthusiasm dont apologize give the audience an overview be aware of your appearance be aware of your voice tone, enunciation, pace and speed, word choice

Next Steps
Quotation Challenging questions Description of incidents Poems Word games Visuals Props Activities

2.2 Aims
Specific Measurable Achievable Relevant Time Table

2.3 Transition
Physical movement Use of media Change of Media Mini-Summary Q&A Pause

2.4 Overview
Tell them your big pictures

3.1 Delivery Skills

Verbal
pleasant natural dynamic expressive easily heard

Nonverbal Delivery Skills

posture confidence, alert hand gesture body movement step forward, a step backward, lateral movement facial expression eye contact

Delivery the content:

step by step clear and concise tell them why stress key points avoid jargon and buzz words speak at moderate speed

Flip Chart

3.2 Use of multimedia

write big and well use color red for underline, black/blue/green for main text, pink/brown, purple and yellow: least visible use exact words, face your audience, post them use symbol, box and bullet points reverse techniques

4.1 facilitation Skills

Set ground rules Learn to wait before responding count to 10 Redirect questions to the group Ping Pong Use the energy of the group rest, humor, stretch break Avoid making judgment statements Whichs not very funny? How can you believe that? Listen attentively look into their eyes

Paraphrase to clarify Use flipchart keep track of ideas. KISS Synthesize dont just record. Get comment and build on each others thought Summarize periodically Label sidetracks use card or signals Park it parking lot Give reinforcement verbal and non verbal thank you and thumb up

Keep air time under 40% Check for understanding Ask participants to summarize Ask others for opinion Summarize and move on

5.1 Demo training

position the employee correctly explain the objective and steps demo first the overall process demo NEXT each step slowly, explain each step elaborately and verify understanding practice and feedback summary

Verify the trainees understand the task

ask for questions
What question to you has? Anything I need to clarify further? wait for questions

have trainee repeat instructions

tell them you are concern with your communication skills praise them if they do it well

.test verbally for understanding

keep question short and to the point usually 2 3 questions gain confidence and making progress

Summary and Closing

Ask questions Check parking lot Summarize any follow up action items required of you Summarize key points