AN ILLUSTRATION OF ITC HOTELS

MANAGEMENT CONTROL SYSTEMMaster subtitle LIMITED AT ITC style Click to edit

2012 MCS PROJECT 4/14/2012

Submitted To: 4/15/12 Prof. Sameer Rohadiya

By:

Jitesh Kathad

ITC LIMITED AN INTRODUCTION

ITC is one of India's foremost private sector company rated among the World's Best Big Companies 'Fab 50' and the World's Most Reputable Companies by Forbes magazine Most Respected Companies by Business World and Business Today.
4/15/12 also ranks among India's top 10

Asia's

India's

ITC

60 ITC

locations across India.

has commitment with the business segments of

Cigarettes Hotels Paperboards & Specialty Papers Packaging, Agri-Business Packaged Foods & Confectionery Information Technology Branded Apparel Personal Care4/15/12

Organizational Structure
Board of Directors Audit Committee Compensation Committee Nominations Committee Investor Services Committee

Corporate Management Committee Divisional/Strategic Business Unit (SBU) Management Committees, each headed by a Divisional/SBU Chief Executive Businesses include: FMCG, Hotels, Paperboards, Specialty Papers & Packaging and Agri-Business Corporate Functions, each headed by a HOD

Corporate Functions include: Planning and Treasury, Accounting, Legal, Secretarial, EHS, Human Resources, Communications, Internal Audit Chairman, Executive Director , Non-Executive Director , and Information Technology Divisional / SBU Chief Executive Officer (CEO) 4/15/12

Control System
Strategic supervision
BOARD OF DIRECTORS

Strategic managemen t Executive managemen t

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Corporate Management Committee

Divisional / Strategic Business Unit (SBU) Chief

ROLES OF VARIOUS ENTITIES

Board of Directors (Board)

Trusteeship to protect and enhance shareholder As trustees, Sets strategic goals and seeks accountability provides direction and appropriate control to fulfils stakeholders aspirations and societal expectations.

Corporate Management 4/15/12

Cont.
Divisional

Management Committee (DMC) / SBU

realize tactical and strategic objectives in accordance with Board approved plan. Strategic supervision Strategic management of the Company, uncluttered by the day-to-day tasks of executive management, remains focused and energised;
4/15/12 Executive management of a Division or

Advantage

Compensation Management and Remuneration System at ITC Remuneration committee

Composition Remuneration Employee Service

of Directors

Stock Option Schemes

Contracts, Severance Fee and Notice Period

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ITC also empowers the employees with the following options like:
Gives

them

an

option cross

to

switch

division
Encourage

business of the

movements
Career

development

employees
No

age barrier performance

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Proper

appraisal

System.

MANAGEMENT COMMUNICATION SYSTEM human Rights Policies on

Policy

to Ensure Respect for Human Rights Policy across the Supply Chain to Prevent Discrimination at Workplace on Freedom of Association on Information and 4/15/12 Consultation on Changes

Policy Policy Policy

ITC HOTELS
STRATEGIC

BUSINESS UNIT ITC FIVE BRANDS OF HOTELS

ITC Hotels - Luxury Collection are super deluxe and premium hotels, located at strategic business and leisure locations. ITC- Welcomgroup Sheraton Hotels offer warm, comforting services to the global traveler and a chance to connect. WelcomHotels offer five-star hospitality for the discerning business and leisure traveler. 4/15/12

ITC HOTELS- Luxury Collection, Organizationalfunctional Structure ITC Hotels follows a

organizational structure The organizational structure at ITC Hotels consists of eight functional departments, namely:

Food and Beverages Production Food and Beverages Service Front Office Housekeeping
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Every department has its respective head of the department (HOD) as GENERAL MANAGER shown in the chart below:
F&B MANAGE R EXECUTI VE CHEF FRONT OFFICE MANAGE R FRONT OFFICE MASSIST AN ANAGER FRONT OFFICE EXECUTIV E EXECUTI VE HOUSE KEEPER ASSISTAN T HOUSE KEEPER ASSIST ANT CHIEF ENGINE ER CHIEF ENGIN EER
UNIT SALES HUMAN FINANACIA RESOUR MANAGE L R CE CONTROLL MANAGE ER R

ASSIST ANT F&B MANAG ER F&B EXECUTI VE

SENIOR SOUS CHEF

ASSIST ANT SALES MANAG ER SALES EXECUT IVE

ASSIST ANT FINANCI AL CONTR OLLER

ASSISTA NT HR MANAGE R

JUNIOR SOUS CHEF

HOUSEK EEPING EXECUTI VE

HHR EXECUTI VE

ASSISTA NT MASTER CHEF

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MANAGE R LEARNIN G SERVICE

PERFORMANCE MANAGEMENT AT ITC HOTELS JOB KNOWLEDGE

SKILLS CO-OPERATION RESPONSIBILITY ATTITUDE INITIATIVE EFFICIENCY ATTENDANCE PUNCTUALITY 4/15/12

TOWARDS WORK

MANAGEMENT CONTROL IMPLICATIONS

Training

of individuals, deciding who needs to be trained and in which area. on who needs what level of increments. who needs to be retained in the organization and who needs to be layed off. employees behavior and check its sync with the organization culture and values.
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Deciding

Understanding

Controlling

ITC

Hotels offers traditional Indian Hospitality combined with globally benchmarked services and sustainable business practices

MANAGEMENT STYLE AND SIX SIGMA CONTROL SYSTEMS

Well

known for its participative style of management feedback on the previous days performance quality control. 4/15/12

Discuss Ensure

AWARDS
ITC

Hotels awarded as Hewitt Best Employers in Asia for the Year of India honored ITC Hotels with Best Employer National Award for Empowerment of Persons with Disabilities

Government

4/15/12

THANK YOU
4/15/12