Your Emotional Intelligence: A Key to Success

Mary Beth Michos

2007 Fire Service Leadership Conference

Sponsored by The Arizona Fire Chiefs Association

Were all familiar with Intelligence Quotient (IQ)

How many have heard about the other quotients? There are multiple intelligences Moral Intelligence (MI) Practical Intelligence (PI) Social Intelligence (SI) Cultural Intelligence (CI)

Other less discussed intelligences

Aesthetic Intelligence
Kinesthetic Intelligence

New Intelligences on the Scene

Social Intelligence Appreciative Intelligence

Emotional Intelligence

Success of your workforce Improve organizational functioning Contribute to your success as a leader

Objectives What you will walk away with

Definition of Emotional Intelligence (EI) Understanding of the components of EI

How to improve the EI of individuals and the organization

Upping your EI Where to go for more information

Have you ever thoughtHe/She could be so much more effective if only .? What are some of the if onlys?

Lets look at Emotional Intelligence

30,000 ft view

What is Emotional Intelligence?

EI is our ability to recognize and control our feelings and needs, recognize those of other people and then respond constructively and skillfully.
John Whitley

History of EI

Howard Gardners theory of Multiple Intelligence laid the foundation for the study of EI.

Salovey and Mayers research provided an overview and theories of EI.

Golemans writings expanded the view of EI.

Eight Families of Emotions

Enjoyment
Anger Love Disgust Shame Surprise Fear

Sadness

Golemans Model
Emotional Competence Framework

Personal Competences Self-awareness Self-regulation Motivation Social Competencies Empathy Social Skills

Personal Abilities

Self-awareness having a realistic assessment of our abilities and a sense of self-confidence. Self-regulation handling emotions in a positive manner, being conscientious, and recovering well from emotional distress.

Motivation Moving towards goals, taking initiative and striving for improvement.

Social Abilities

Empathy sensing what others are feeling, being able to see from anothers perspective, cultivating rapport and attunement with a broad diverse of people. Social Skills Handling emotions in relationships well, networking, being able to persuade and lead, negotiate and settle disputes, for cooperation and teamwork.

EI and Leadership

Three quarters of all career crashes are EI related. EI is about twice as important in job performance as technical skills or IQ. Great Leaders work through emotions - EI provides the framework for success.

EI in Action

Who are some of the most recognized leaders with EI?

Historical Contemporary

EI in Action - Oprah
She has become one of the most powerful people on television, a super celebrity who translated her success into a thriving business empire, while maintaining a persona that makes people feel like she is their best friend.

EI and the Organization

Need for EI in todays corporate world especially in our demanding world of Fire-EMS. Applications in the organization Measuring EI Assessment Tools EI Training

EI and the Organization

Measuring EI

Emotional Competence Inventory 360 Work Profile Questionnaire Mayer-Salovey-Caruso Emotional Intelligence Test

Bar-On Emotional Quotient Inventory

EI Training

Need to assess the job and individual Feedback to the individual Make change self-directed Focus on clear, manageable goals Encourage practice and provide feedback Provide models Encourage Celebrate improvements Evaluate

Misconceptions about EI

Emotional Intelligence does not mean merely being nice. EI does not mean giving free rein to feelings. It means managing feelings so that they are expressed at the right time appropriate for a given situation. Women are not smarter than men when it comes to EI. Each of us has our own profile of emotions and how we manage them regardless of gender. An analysis has shown that women, on average, are more aware of emotions, show more apathy and are more adept interpersonally. Men may be more confident, optimistic, adapt more easily and handle stress better. Our level of EI is not fixed genetically, nor does it develop only in early childhood. EI seems to be largely learned and continues to develop through life as we learn from our experiences. Studies have shown that people get better at EI capabilities as they experience more of life. Maturity can be a label for this growth in EI.

How can you improve EI?

Learn about the subject

Be aware of your reactions and how others respond to your reactions Complete an EI assessment and determine your areas for improvement
Self coach Get an executive coach

EI Readings