CCTV Roles and Responsibilities

Andy Kemp

15 April, 2012

Purpose of this document

The Highways Agency has seen great changes to its Closed Circuit Television (CCTV) network over the last few years. These changes are due to a concentration of control centres from 32 to seven, the implementation of a number of technology projects in order to create a single national CCTV network, and a large increase in the number of cameras being installed.
This document provides an easy reference guide to identify the key roles involved in managing the use of CCTV across the HA, as well as the process to be followed, and the people to be contacted, when requesting new CCTV cameras for the network. These roles and responsibilities are based on the outputs of a cross directorate workshop held in March 2007, and the detailed descriptions of those roles agreed with the individual post holders after that. This document also provides a list of key contact points for specific issues relating to CCTV.

High level guide to CCTV Roles and Responsibilities in the Highways Agency

Definitions for terms used in the guide

HA Operational Users HA Traffic Officers, Area Teams, NTCC operators, Major Projects etc.

Policy the policy for how CCTV should be used and guidance on relevant legislation.

Guidance for the use of CCTV HA Non Operational Users SSR pilot when CCTV should be used, the type of information it can be expected to teams, Regional/National Intelligence provide etc. Units, Area Managers etc. Operational Partners Police, Technical Maintenance Contractors etc. Other External Users the media, the public. Technical Specifications the detailed technical specs for CCTV cameras and connections.

Delivery of Systems the implementation of the relevant hardware, software and any required civil engineering.

Strategy the strategy for the use of Management of Access assigning and managing user permissions for CCTV and how it helps in the the network and relevant CCTV achievement of PSA targets, systems. business goals etc.

High level guide to CCTV Roles and Responsibilities in the Highways Agency
CCTV Roles and Responsibilities
HA Operational Users HA Non Operational Users Operational Partners Other External Users

Strategy

Traffic Technology Divisional Director / Team Leader, National Programme Performance Team

Guidance for the use of CCTV

Policy

Operational Policy Team Leader, Network Operational Policy

Information Strategy & Planning Team Leader, Information Policy (for FoI / DPA) / Team Leader, Traffic Information Policy (for all else)

Operational Policy Team Leader, Network Operational Policy / Information Strategy & Planning (see Other External for breakdown)

Information Strategy & Planning Team Leader, Information Policy (for FoI / DPA) / Team Leader, Traffic Information Policy (for all else)

Safety, Appraisal and Technology Team Leader, Technology Solutions and Standards Traffic Operations Team Leader, TC Policy & Requirements (for the TOS)

Information Strategy and Planning Team Leader, Traffic Information Policy

Technical Specifications

Traffic Technology Team Leader, NRTS (for Instation) / Team Leader, Technology Equipment Procurement (for Outstation)

Traffic Technology Team Leader, NRTS (for Instation) / Team Leader, Technology Equipment Procurement (for Outstation) Information Service Development Team Leader, Traffic Information Development Information Service Delivery Service Development Manager

Delivery of Systems

Traffic Technology (see non HA Operational users for breakdown of ownership)

Traffic Technology Team Leader, Traffic Operations and Maintenance (for Instation) / Team Leader, NRTS (for connections from the roadside to the network) / Regional Technology Manager (for work at the roadside) Information Service Development Team Leader, Traffic Information Development (for dissemination of information to third parties) Information Service Delivery Operations Manager, NTCC / Technology Manager, NTCC

Management of Access Permissions

Traffic Technology Team Leader, NRTS

Information Service Delivery Service Development Manager

Requesting and installing new CCTV cameras on the network

Requesting and installing new CCTV cameras on the network: Key

The flow of actions indicating the passing of ownership from one stage of the process to the next, and the co-working required when there is more than one responsible owner for any single stage of the process. Accountable The individual with ultimate accountability for this stage in the process. They have to ensure that the responsible owners on the flow of actions carry out their actions, and consult and inform the relevant other parties across the HA. If they are included in the flow of actions then they also hold responsibility for carrying out this stage, either on their own or in conjunction with others. They should be used as the first point of escalation for concerns or issues with this stage of the process. Responsible An individual responsible for carrying out this stage of the process, either on their own or in conjunction with the other people identified as responsible in the flow of actions and with appropriate liaison with those to be consulted or informed. They should be used as the first point of contact for questions, concerns or issues about this stage of the process. Consulted An individual who should be consulted for their input into this stage of the process by those responsible for carrying it out. Informed An individual who should be informed of the outputs of this stage of the process by those responsible for carrying it out.

Requesting and installing new CCTV cameras on the network: Process flow
Role Capture requirement Agree which to pursue Produce and Submit PAR Approve or Reject Deployment and Installation Maintenance

Network Performance Manager

As per ICF processes

<phase> <phase> Traffic Operations

Network Operations Manager

For RCC and operational partner rqmts For Area Team and operational partner rqmts

Based on review of rqmts from all users Based on review of rqmts from all users

For RCC led projects and schemes For Area team led projects & schemes

Area Performance Manager Regional Traffic Operations Team Leaders

For area surrounding installation

Regional Team Leader

For all regional projects & schemes

As per ICF processes

For work at the roadside

For cameras, masts, civils and 1st line instation

<phase> <phase> Traffic Technology

Team Leader, National Prog. Performance Team Team Leader, TOM Team

As per ICF processes For instation work Comms to RCCs

For 3rd line instation

Team Leader, NRTS Team

For communications

Head of Customer Relationships Group

Operations Manager, NTCC

Inf. Directorate

Technology Manager, NTCC For other external user rqmts (e.g. media or the public)

Communications Officer, NTCC

<phase>

Local Representative, TAME

Team Leader, TMACS

SSR

Team Leader, Network Operational Policy

Asset Performance

Key contact points

Key contact points

For generic questions on CCTV please contact, in the first instance, your divisions CCTV Working Group representative listed below
Traffic Technology Gary Crockford (National) / Colin Davies (Regions) Traffic Operations Robert Keep (Traffic Officer Service) / Andy Withington (Area Teams) ACPO Liaison Team Keith Grima Traffic Incident Management Team Liz Talbot Technology Convergence Team Ivan Wells Information Strategy & Planning Paul Whitehead / Mark Allen Information Service Development Paul Hynes Information Service Delivery Roy Jones Operational Policy Richard Taylor Safety, Appraisal and Technology Colin Bird / Stuart Beale Major Projects Geoff Bethel Network Strategy Matthew Taylor

Key contact points

For more information on or questions relating to the process for gaining financial approval for new CCTV cameras please contact one of:
Team Leader, Programme Performance Team Joanna White Traffic Appraisal, Modelling & Economics (TAME) Malcolm Walker (for questions relating to the PAR process) Your Regional Technology Manager

For more information on or questions relating to HA policy on the use of CCTV images, both live and recorded, please contact:
CCTV Policy Manager Richard Taylor Team Leader, Information Policy Ruth Moynihan Team Leader, Traffic Information Policy Catherine Brookes Traffic Officer Service Policy & Requirements Neil Hewitt

For more information on or questions relating to the requirements for CCTV cameras when connecting to the NRTS network please contact one of:
Team Leader, NRTS David Bradbrook Your Regional Technology Manager