International Organization for Standards

Percept Management
An enabler of business excellence

International organization for Standards

What is ISO ?
Benefit of ISO in Education Industry colleges Role of Percept Management for Implementation of TQM

International organization for Standards

Network of National Standard Institute of 159 Countries Central Secretariat Geneva, Switzerland Non government organization

What Standards DO..?

Make Development, process and supply of services more efficient, cleaner and safer
provide governments with a technical base for health, safety and environmental legislation, and conformity assessment

What Standards DO..?

share technological advances and good management practice disseminate innovation

make life simpler by providing solutions to common problems

Who are benefited by ISO..?

Vendors - businesses using International Standards can compete on many more markets around the world.
Innovator - up the dissemination of innovations and their development into marketable Services.

Who are benefited by ISO..?

Customers - benefit from the effects of competition among Vendors and give assurance of quality, safety and reliability.
Government - provide the technological and scientific bases underpinning health, safety and environmental legislation

Who are benefited by ISO..?

Developing Nations - Standards give developing countries a basis for making the right decisions when investing their scarce resources and thus avoid squandering them.
Everyone - Standards contribute to the quality of life in general by ensuring that the transport, machinery and tools we use are safe

8 Principles (Pillar) of ISO

Principle 1: Customer focus

Principle 2: Leadership Principle 3: Involvement of people Principle 4: Process approach

8 Principles (Pillar) of ISO

Principle 5: System approach to management Principle 6: Continual improvement

Principle 7: Factual approach to decision making Principle 8: Mutually beneficial supplier relationships

ISO 9001:2008 for Education Industry

ISO 9001 is an international standard, which is used by educational institutions to measure and monitor their quality efforts. ISO 9001 registration includes examining an organizations goals and comparing them with actual practices.

ISO 9001:2008 for Education Industry

Increased community awareness of the colleges quality education Instilling a common methodology for continual improvement Reduction of internal costs Focusing on their students as customers More open lines of communication Preparing students with an understanding of quality standards Preparing greater collaboration with business and industry

Defining Quality in Education

Excellence in education Value addition in education Fitness for purpose Fitness of educational outcome and experience for use Conformance of education output to planned goals, specifications and requirements Defect avoidance in education process and Meeting or exceeding customers expectations of education.

Defining Quality in Education Industry

Excellence in education Value addition in education Fitness for purpose Fitness of educational outcome and experience for use Conformance of education output to planned goals, specifications and requirements Defect avoidance in education process and Meeting or exceeding customers expectations of education.

Indicator of Student Quality

Number of applications per seat Diverse preparation and background of entering students Number completing degree Time to complete degree Proportion undertaking practical Training Proportion participating in research and development

Indicator of Student Quality

Employment profiles and salaries on Graduation Number taking up post-graduate studies Satisfaction levels of students and Employees Perceived reputation of graduates and alumni, nationally and internationally Proportion of foreign students Number becoming entrepreneurs

Indicator of Faculty Quality

Number of applications for faculty position, at different levels Academic quality, in terms of publications, honors, awards, patents, sponsored projects and consultancy. Retention success; turn-over Teaching quality, innovative initiatives Publication records Sponsored research, consultancy and continuing education activities

Indicator of Faculty Quality

Professional society and public service involvement Ability to mobilize resources for department and institution Internal and external (national and international) honors and awards Quantum of practical experience Effectiveness of student counseling Faculty career satisfaction levels

Indicator of Institution Quality

The utilization of strategic planning Processes Interaction with the environment, industry, profession, community. Mobilization of resources for institutional Development Diversity of external financial support Demand from outside agencies for R & D and continuing education Adjunct appointments with Industry

Indicator of Institution Quality

Inter-disciplinary activities Self-assessment and accreditation Processes Alumni involvement Perceived reputation, nationally and Internationally Use by national agencies as think tanks and for technology development Leadership in education and research

Map of Benefit in Colleges

STAKE HOLDER Students Employees (Faculty, Staff)

PROCESS
Manpower Development (Education and training)

VALUE ADDITION Professionals Livelihood Prosperity Competent Workforce Technologies, Products, Processes Up to date Workforce Technology Solutions
Industrial and Economic Development
Social and Economic Development

Employment Career Development

Manpower Development

R&D
Industry CEP Consultancy Government Society
Manpower Development R&D Manpower Development

Role Of Percept Management

First phase: QUALITY SYSTEM REVIEW (2-4 weeks) The current position of your organization with regard to the quality management will be established in this stage. The initial review will cover the following. Overall and department wise activities Existing documents and written procedures Conducting gap analysis vis--vis ISO 9001:2008 requirements

Role Of Percept Management

Second phase: AWARENESS AND DOCUMENTATION (6-8 weeks) Awareness program for different categories of personnel in the requirements of ISO 9001quality management system and their Application to the company's activities. Formation of steering groups to obverse the project implementation. Training for writing QMS documents. Preparation of list of documents and assignment of responsibilities. Preparation of time bound action plan for implementation of ISO 9001. Drafting of quality policy.

Role Of Percept Management

Second phase: AWARENESS AND DOCUMENTATION (6-8 weeks) Writing of system procedures, work instructions, assessment methods, forms etc. Writing of QMS system manual. The current position of your organization with regard to the quality management will be established in this stage. The initial review will cover the following. Overall and department wise activities Existing documents and written procedures Conducting gap analysis vis--vis ISO 9001:2008 requirements

Role Of Percept Management

Third phase: PLANNING, PROGRAMME IMPLEMENTATION, REVIEW AND SYSTEM REVISION (8-10 weeks) Planning for internal performance criteria and quality management program with specific objectives and target Develop the capabilities and support mechanisms necessary for implementation of QMS plan and program. Assisting First internal audit Management review and corrective action on nonconformance observed. Assisting Second internal audit if required Audit by external experts. Application for certification.

Role Of Percept Management

Fourth phase: ASSISTANCE FOR CERTIFICATION AND AUDIT (4-6 weeks) Assisting in selection of appropriate certification body. Preliminary assessment by certifying body. Corrective action suggested in the preliminary assessment. Final assessment by certifying body.

International Organization for Standards

Percept Management
An enabler of business excellence Thank you feel free for any query..!