CHANGE MANAGEMENT

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Social Context
Aesop's Fablessection has other short and beautifully simple analogies useful for illustrating aspects of causing or dealing with change, for example (all on the Aesop's Fables section): The Crow and the Pitcher (change being provoked by pressure or necessity) The North Wind and the Sun (gentle persuasion rather than force) The Lion and The Ass (enforced change - might is right) The Crab and his Mother (lead by example and evidence - or you'll not change people) The Miller, his Son and the Ass (no single change is likely to please everyone - everyone wants something different) The Oak and the Reeds (the need for tolerance - changer or 'changees') The Rich Man and the Tanner, (time softens change - given time people get used to things) The Ass and the Mule (agree to reasonable change now or you can risk far worse enforced change in the future)

The Ass and The Mule

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The Miller, His Son and the Ass

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The Crow and The Pitcher

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Change will not disappear or dissipate The pace of change has increased dramatically Technologies and products, along with the industries they support and serve, are converging

The Importance of Change

Any organization that ignores change does so at its own peril To survive and prosper, organizations must adopt strategies that realistically reflect their ability to manage multiple future scenarios The knowledge asset of a company, its people, is becoming increasingly crucial to its competitive well being

The imperative of change

The impact of change

Changes in technology used

Cont..

Changes in customer Expectation or taste

Cont..

Changes as a result in competition

cont..

Changes as a result of government legislation

Cont..

Change in society's values system

Cont..

Changes in supply chain

General Guidelines

How does change management work??

Principles of Change Management

Different people react differently to change Everyone has fundamental needs to meet Change often involvea loss and people go through a loss Curve Fears have to be dealt with Expectations need to be managed realistically

8 Steps to Successful Change

Increase urgency

Build the guiding team Get the vision right Communicate for buy-in Empower action Create short term wins Don't let up Make change stick

Ten Key Factors in Effective Change Management

Change is all pervasive

Change is about people Change is about success Change is a perpetual process

Effective change needs active senior management support Change is a multidisciplinary activity

Cont..

Effective change requires competent change agents In terms of methodology, therer is no best way

Change is about ownership Change is about fun, challenge and opportunity

Change Management and IT

What is ITSM
It is a process of managing Information Technology systems focused on the customer's perspective of IT's contribution to the business. This discipline does not focus on how a business product or commodity works but more on providing a frame work of IT related activities and how their personnel interact with internal and external customers. ITSM is process-focused and is strongly linked to process improvement methodologies.

Some process improvement methodologies

Change Managements Role

Makes sure that standardized methods and procedures are followed in an efficient and prompt handling of all IT infrastructures to minimize the number and impact of related incidents when the services are used. With processes defined, cleared out and carried properly undesirables are minimized and ensures the smooth

Changes occur reactively, whether proactively or by imposition, whether as prevention or as cure based on:

 Opportunities to increase effectiveness and efficiency.

Problems arising or assumed to arise.

 Means to reflect business initiatives, programs and service improvement initiatives. Legislative changes.

Business Divisions and Systems

1. Operations
Line Assembly, build-procedure, new product process. Supplier locator, purchase management. Ordering system, inventory system, transit and delivery. Cash flow, accounting system and procedure.

1. Purchasing or Procurement 1. Logistics 1. Finance

Change management is an occurrence not to be feared but to be treated with an open mind. Changes are as certain as the sun rising in the morning. With the right intention, definition, processes, implementation and control; changes and transitions are expected to run smoothly, making every persons efforts productive, efficient and effective.

Members
Click to edit Master subtitle style Perez, April Recaa, Monaliza Receno, JP