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Knowledgement Management

Contents
Knowledge management system life cycle Managing Knowledge workers Knowledge Audit Knowledge management practices in

organizations

What is Knowledge? Knowledge is the full utilization of information

and data, coupled with the potential of peoples


skills,compentencies,ideas,intuitions,commitments

and motivations.
or

Understanding gained trough experience or study

Definition
Knowledge Management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences.

Knowledge Management System Life Cycle


Evaluate Existing Infrastructure Form the KM Team Knowledge Capture Design KM Blueprint Verify and validate the KM System

Implement the KM System


Manage Change and Rewards Structure Post-system evaluation

1.Evaluate Existing Infrastructure


System Justifications:
What knowledge will be lost through retirement, transfer, or departure to other firms? Is the proposed KM system needed in several

locations?
Are experts available and willing to help in building a KM system?

Does the problem in question require years of


experience and understood reasoning to solve?

2.Form the KM Team


Identify the key stakeholders of the prospective KM system. Team success depends on: Ability of team members Team size Complexity of the project Leadership and team motivation Not promising more than can be realistically delivered.

3. Knowledge Capture
Explicit Tacit knowledge captured in

repositories from various media


knowledge captured from

company experts using various tools


and methodologies Knowledge developers capture

knowledge from experts in order to build the knowledge base.

4. Design the KM Blueprint


The KM blueprint addresses several issues: Finalize scope of proposed KM system with realized net benefits. Decide on required system components. Develop the key layers of the KM software architecture to meet company

requirements.
System interoperability and scalability with existing company IT infrastructure.

5.Testing the KM System


Verification procedure: Ensures

that the system has the right


functions. Validation procedure: Ensures that the system has the right output. Validation of KM systems is not Fool proof.

6.Implement the KM System


Converting a new KM system into actual operation.

Includes conversion of data or files.


Includes user training. Quality assurance is important, which includes checking for: Reasoning errors Ambiguity

Incompleteness
False representation (false positive and false negative).

7.Manage Change and Rewards Structure


Goal is to minimize resistance to change
Experts Regular employees (users) Troublemakers

Resistances via projection,


avoidance, or aggression

8.Post-system Evaluation
Assess system impact in terms of effects on:
People Procedures Performance of the business

Areas of concern:
Quality of decision making

Attitude of end users


Costs of Knowledge processing and update

Managing Knowledge workers

Managing Knowledge workers


Knowledge workers can be defined
Transformation process

as:

Employees

who

apply
and

their
skills
Values

IT Tools

valuable

knowledge

(developed through experience) to complex, work of fiction and abstract problems in environments that provide

KNOWLEDGE WORKER

Organizational Culture Personal and

corporate experience

rich

collective

knowledge

and

relational resources.

Cont.
a. A knowledge worker is a person who changes business

and personal know-how in to knowledge.


b. Usually a knowledge workers is found to be unique,

innovation

and

he/she

is

fully

aware

of

the

organizational culture. c. A knowledge worker can be accepted as a product of values, experience process and training.

Types of knowledge worker


There are two types: a. Core knowledge worker : specific knowledge management role. b. Everyone else: constitutes all the other knowledge worker. Ex : Doctors, Nurses, Managers etc

KNOWLEDGE AUDIT

WHAT IS A KNOWLEDGE AUDIT


The knowledge audit is the all important first major phase or step of a knowledge management initiative, and is used to provide a sound investigation into the company or organization's knowledge. The audit is a fact-finding, analysis, interpretation, and reporting activity which includes a study of the company's information and knowledge policies, its knowledge structure and knowledge flow.

Benefits of knowledge audit


a. It helps the organization visibly what knowledge is describe to support overall organizational goals and individual and team actives. b. Is give tangible evidence of the extent to which knowledge is

being effectively managed and indicate where impotent are


needed. c. It provides a map of what kind of knowledge exists in the organization and where it exists illuminating both gap and perception.

OBJECTIVES OF KNOWLEDGE AUDIT


a. To give a high-level view of the extent, nature, and structure of the knowledge in a specified section. b. To provide meaningful hard data input to the strategic plan for knowledge processing. c. To identify the relevant knowledge repositories

within the organization.

Knowledge management practices in organizations

Knowledge management practices in organizations


Knowledge management practices at IBM: International Business machine corporation(IBM) manufactures and sells computer services,softwares,hardware as well as financing services

in support of its computer business.


KM efforts in IBM span three areas: Internal offerings and services Research.

Cont
1.Internal:In IBM a corporate KM efforts was established under the auspices of Human resources with the goal of raising awareness of KM within the business units. 2.Offerings:Its focus was initiates in the lotus brand of

software Group business unit more than5 years ago


with products such as notes/domino(E-mail, calendar and

application development), Domino. Doc for document


management, content manager for content management.

Cont
3. Research: The research activities range from basic and

applied

research

(with

associated

patents

and

publications). From IBM research labs world wide to

client focused consortiums such as the IBM institute of


knowledge based organizations.

KM Framework:
It as a discipline to develop solution connections and

content

supporting

an

organizations

responsiveness,innovation,competence and efficiency by helping an organization know what it knows. All KM is a discipline-not a process or technology. KM is not an end in itself-it is in support of achieving business goals.

Cont
KM is concerned with connections, connecting people to people to connect. KM is connected with content. Knowledge is only valuable when it is continually refreshed and used.

KM as a part of IBMs E-Business


KM in IBM is a part of its e-business transformation

efforts to support an employees through a B2E and


E2E. This entails evolving the intranet from solely a communications employees. vehicle to an eworkplace for

It requires ready and easy access to relevant information


and knowledge.

KM Benefits to IBM
KM approach and strategy focuses on 4 elements whose integration is key to creating and sustaining a knowledge based business: Expertise,Content,Collaborating,Learning. IBM focuses on how these elements are leveraged by different social systems-that is how do we share knowledge as individuals as well as members of teams and communities.

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