Beruflich Dokumente
Kultur Dokumente
Revathi Nair (6) Nikita Mehta (19) Anita Gandhi (29) Bijal Darji (32) Devanshi Mistry (40) Bhavika Desai (45)
Key players
Mc Donalds Pizza hut Dominos KFC Subway Jumbo King Chatkazz Papa Johns Smokin joes
Domino's entered India in 1996 through a franchise agreement with Vam Bhartia Corp. The first outlet was opened in Delhi.
3) KFC It was the first fast food multinational to enter INDIA , after the economic liberalization policy of the Indian Govt. in early 1990s with 30 outlets.
Core concepts
Needs, wants and demands Offering, brand, value and satisfaction Value= benefit/cost
Strengths: 1. Strong global presence. 2. Global brand that owns 31,000 restaurants serving in 120 in countries. 3. Use economies of scale. 4. Owns active childrens charity by the name the Ronald Mc Donald. 5. Worlds most recognized logo. Adapts cultural differences.
Weakness: 1. Advertising that mostly targets children. 2.. High employee turnover 3. Price competition results in low revenue. 4. Lack of innovative products.
Mc donald
Opportunities: 1.Can adapts research ways to use green energy and packaging. 2.Use mobile text messaging to offer services. 3.Can slows down level of expansion to incease the profitability. Threats: 1.Recession negative impacts the holding position of firm. 2.Entrance of new competitors. 3.Health issues relating health. 4.Heavy investment on promotional campaigns which decreases market share.
New market
DIVERSIFICATION
McDonald's India-West is starting a "Customer Relationship Manager Programme" ("the programme"). The programme is specially designed for McDelivery customers who place orders through McDelivery on the McDelivery Number i.e. 66 000 666 ("McDelivery Number") at McDelivery restaurants operated by Hardcastle Restaurants Private Limited ("HRPL").
Segmentation
McDonalds in India segmentation it has done is on four different bases: 1. 2. 3. 4. Demographic Segmentation Psychographic segmentation Behavioural segmentation Geographical segmentation
dominos
2) Brands
Gap Model
Gap 1: Consumer expectation and management perception Gap 2: Management Perception and service-quality specification Gap 3: Service quality specification and service delivery Gap 4: Service delivery and external communications Gap 5: Perceived service and expected service
V A R I E T Y
N O V A R I E T Y
Positioning
Act of designing the companys offering and image to occupy a distinctive place in the mind of target market Dominos cheese lovers, 30 minutes delivery
McD- I m loving it
Value delivery
Points of parity
Associations that are not necessarily unique to the brand but may in fact be shared with other brand.
E.g. Dominos and Pizza Hut POP- provide hot pizza To provide delivery 30 minutes if not then freedominos Pizza hut introduced it with hot dot button
Points of Difference
Attributes or benefit customer strongly associate with the brand. Dominos POD is its three layer pizza and cheese burst and for pizza hut POD is its cheesy roles.
Product levels
Product Hierarchy
Need family Product family Product class Product line Product type Item
Co branding
Means where products are often combined with products from other companies in various ways. Eg-Dominos serves only coke with its pizza and McD serves sprite, Pepsi and Mirinda with its various items
Bibliography:
Marketing management by Philip Kotler. http://www.scribd.com/asilva_114066/d/76126 337/3-Environmental-PEST-Analysis http://www.mcdonaldsindia.com/crm.html
http://newmarketingblogs.blogspot.in/2010/10 /segmentation-targeting-and-positioning.html