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HMS
International Hotel GmbH
associated to
MARITIM Hotels
MARITIM Corporate
Training
will take you to the next
level
2
Welcome to the seminar
Training of Trainers
Training of Trainers
3
Your Trainer
Dr. Paul J. Feth
Have a comprehension of the scientific basis of learning and teaching. Have a comprehension of the scientific basis of learning and teaching.
Be able to formulate learning objectives, design a training plan and apply Be able to formulate learning objectives, design a training plan and apply
the basic rules of vocational training for the hospitality business. the basic rules of vocational training for the hospitality business.
Be able to select the right tools for the delivery of skill-related training Be able to select the right tools for the delivery of skill-related training
contents. contents.
Be able to prepare and deliver a training session according to the four-step- Be able to prepare and deliver a training session according to the four-step-
method. method.
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The rules of the training course:
Confidentiality
No cell phones
Ask questions!
Grooming/appearance
Hospitality guarantee
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Group work:
Group work:
What are the requirements a trainee has
What are the requirements a trainee has
towards a trainer?
towards a trainer?
What are common difficulties to deal with
What are common difficulties to deal with
during a training?
during a training?
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The Human Factor
The Human Factor
General General
Considerations Considerations
Formal Formal
Non-formal Non-formal
Training
Training
School, College School, College
Training Centre Training Centre
Company Company
Community Community
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The Human Factor
The Human Factor
Management Management
Supervisor Supervisor
Workforce Workforce
Receiving Orders Receiving Orders
Giving Orders Giving Orders
Giving Reports Giving Reports
Receiving Reports Receiving Reports
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The Human Factor
The Human Factor
The Supervisor The Supervisor
Supervisor Supervisor
Keeping rapport with other Keeping rapport with other
departments/supervisors departments/supervisors
Training staff Training staff
Selecting employees Selecting employees
for specific jobs for specific jobs
Planning work Planning work
in own section in own section
Making suggestions Making suggestions
for improvement for improvement
Conducting Conducting
meetings meetings
Giving reports Giving reports
Assigning work Assigning work
Maintaining Maintaining
cost control cost control
Coordinating work Coordinating work
with other sections with other sections
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Training Training
Analysing Analysing
Correcting Correcting
Criticising Criticising
Disciplining Disciplining
Evaluating Evaluating
Motivating Motivating
Praising Praising Planning Planning Organising Organising
Explaining Explaining
Encouraging Encouraging
Demonstrating Demonstrating
The Human Factor
The Human Factor
The Trainer The Trainer
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Occupation Occupation
specific specific
skills skills
Professional Professional
competence competence
of a of a
trainer trainer
Methodo- Methodo-
logical logical
skills skills
Social Social
skills skills
The Human Factor
The Human Factor
The Trainer
The Trainer
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Adaptability
Age
Ambition
Aptitude
Dependability
Determination
Education
Experience
Habits
Imagination
Intelligence
Interest
Initiative
Leadership
Patience
Temperament
Tolerance
Versatility
The Human Factor
The Human Factor
The Trainee The Trainee
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The Human Factor
The Human Factor
The Trainee The Trainee
Each trainee is different. Each trainee is different.
Groups of trainees can be categorised Groups of trainees can be categorised
according according to personal and/or formal traits. to personal and/or formal traits.
e.g. Age: e.g. Age:
The young trainee The young trainee
The adult trainee The adult trainee
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The Human Factor
The Human Factor
The Trainee The Trainee
The The bored bored trainee trainee
The The slow slow trainee trainee
The The shy shy trainee trainee
The The aggressive aggressive trainee trainee The The quick quick trainee trainee
The The quiet quiet trainee trainee
The The nervous nervous trainee trainee
The The entertaining entertaining trainee trainee
Different types of trainee behaviour Different types of trainee behaviour
different types trainer behaviour! different types trainer behaviour!
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Learning Learning
Training Goals and Contents
Training Goals and Contents
can be defined as change of behaviour can be defined as change of behaviour
due to experiences due to experiences
relies on the acquisition of different types of relies on the acquisition of different types of
knowledge supported by perceived knowledge supported by perceived
information information
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Training Goals and Contents
Training Goals and Contents
Learning Learning
Experience Experience
Learning Learning Reflection Reflection
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Indicating need for Indicating need for
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Factors determining Learning Factors determining Learning
K
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K
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A
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A
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LEAR LEAR
NING NING
Attitude Attitude
Training Goals and Contents
Training Goals and Contents
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Training Goals and Contents
Training Goals and Contents
Areas of Learning Areas of Learning
Head Head
Hands Hands
Heart Heart
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Training Goals and Contents
Training Goals and Contents
Areas of Learning Areas of Learning
Through learning we can acquire new Through learning we can acquire new
Knowledge Knowledge
..We know more than before. ..We know more than before.
Skills Skills
..We do things better than before. ..We do things better than before.
Attitudes Attitudes
..We hold a different opinion than before. ..We hold a different opinion than before.
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Training Goals and Contents
Training Goals and Contents
Areas of Learning Areas of Learning
Recognise Recognise
Comprehend/Understand Comprehend/Understand
Identify the needs with regard to skilled workforce Identify the needs with regard to skilled workforce
Translate the needs into competencies Translate the needs into competencies
Break down competencies into learning modules and Break down competencies into learning modules and
single learning steps single learning steps
Specify entry requirements for potential trainees Specify entry requirements for potential trainees
Training Goals and Contents
Training Goals and Contents
Training Plan Training Plan
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Training Goals and Contents
Training Goals and Contents
Communication Communication
Sender Sender
Thoughts/
feelings
Encoding
Decoding
Receiver Receiver
Decoding
Thoughts/
feelings
Encoding
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Training Goals and Contents
Training Goals and Contents
Communication Communication
YOU
W
E
I
Outlining personal
benefits and
advantages.
Creation of mutual
level between
listener and
speaker.
Only to be used in
case of
disagreement and
criticism.
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Background noise
Visual distraction
Language ability
Prejudice
Social standing
Degree of alertnes/tiredness
Attitude
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Training Goals and Contents
Training Goals and Contents
Communication Communication
-
Volume, pitch, tone and pace of speech Volume, pitch, tone and pace of speech
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Empathy Empathy
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Posture Posture
-
Gesture (50cm box) Gesture (50cm box)
-
Type of questions (open ended) Type of questions (open ended)
-
Jargon/Terminology (focus group) Jargon/Terminology (focus group)
-
Active listening Active listening
-
Mannerism Mannerism
-
Articulation Articulation
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Training Goals and Contents
Training Goals and Contents
Communication Communication
Training methods based on presenting
Trainer
Lectures
Demonstrates
Presents
Performs
Guides process of
perception and thinking
Trainee
Listens
Watches
Re-enacts in the mind
Imitates
Observes
Gains understanding,
perception, orientation
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Training methods based on discussing
Training Goals and Contents
Training Goals and Contents
Trainer
Establishes objectives
Explains topic
Introduces
Asks
Gives inspiration
Answers
Corrects
Confirms
Summarises
Trainee
Answers
Asks
Contributes
Experiences
Argues
Discusses
Debates
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Training methods based on acquiring
Training Goals and Contents
Training Goals and Contents
Trainer
Introduces problem or
task
Arranges working method
Assesses work attitude
Assesses result
Assists if necessary
Trainee
Clarifies objectives
Organises the work
Searches for solutions
Procures information
Solves problems
Works out functional solutions
Controls results
Presents results
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Training methods based on processing
Training Goals and Contents
Training Goals and Contents
Trainer
Organises processing
Motivates
Imparts exercising and
repetition techniques
Offers transfer
Trainee
Memorise learning matter
Develop performance speed
Develop performance security
Transfer learned matter to
other topics and areas
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Formal training: e.g. lectures, demonstrations on
or off the job
Non-formal training: just happens, unplanned,
unstructured, unmonitored
Question: Is non-formal training automatically
bad training?
Training Goals and Contents
Training Goals and Contents
Training methods
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The Training Methods
The Training Methods
Three Steps of Learning Three Steps of Learning
instilled in our mind instilled in our mind
appreciated it appreciated it
experienced it experienced it
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Bloom's Taxonomy is a
classification of learning objectives
within education.
It refers to a classification of the
different objectives that educators
set for learners (learning
objectives).
The Training Methods
The Training Methods
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The Training Methods
The Training Methods
Blooms Taxonomy
of Learning
Different Levels
of Learning
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45
Knowledge
Translation
Interpretation
There are six levels in the taxonomy, moving through the
lowest order processes to the highest:
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There are six levels in the taxonomy, moving through the
lowest order processes to the highest:
Application
Analysis of elements
Analysis of relationships
Useful tool: index cards or notes Useful tool: index cards or notes
Selection of tools according to focus group Selection of tools according to focus group
Behavior
Attitudes
Performance
HRM practices play a key role in
attracting, motivating, rewarding, and
retaining employees
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Soft and Hard Theoretical Approaches to Human
Soft and Hard Theoretical Approaches to Human
Resource Management
Resource Management
Individual well-being
Personal well-being
Organizational effectiveness
Societal well-being
To exploit fully
A process that can take place any time in a persons life from
childhood, adolescence or working life.
Long term
Strategic Adviser
Instructional Designer
Researcher
Roles of Trainers
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Training Practices
Questions