Guide By:Prof Tejal Shah

Prepare By: Samita shukla Bharat Vithani

Company profile
Jet Airways (India) was incorporated in 1992, as an

airline company. In India it has over 357 fights daily to 42 destinations. It operates flight to 20 international destinations. The Companys subsidiaries include Jet Lite (India), Jet Airways LLC, Trans Continental e Services, Jet Enterprises , Jet Airways of India Inc., India Jetairways Pty and Jet Airways Europe Services N.V.

Summary of case
Jet airways were one of Indias premium domestic

airlines and arguably the most successful. The benefits of Citrix presentation servers that interested Jet Airways were enhanced and faster delivery of business-critical application to local and international users ,timelier decision making and increased operational efficiencies, superior service levels and significantly lower It administration coasts. The Challenger seamless application delivery and timely access

Implementing Citrix presentation server for centralized application management

Jet Airways partnered with Mumbai-based on track

solution, a silver Citrix solution Advisor to implement the latest version of Citrix presentation server software with Microsoft@ Windows Server @2003 running on three two CPU Intel servers. Currently about 300 concurrent users across all domestic and international location access BW application, a revenue management system, a cargo booking system and the entire suite of SAP R/3 Modules. Further Jet airways are getting ready to deliver another critical airline operational application called Load manager with Citrix presentation server.

Accurate and timely delivery of core application

In

a time sensitivity business environment where availability of key information is vital, fast delivery of core business application to all location is essential. Instant application access by all the core users is the biggest benefits in the centralized Citrix environment Presentation server with its inherent centralization capabilities facilitates application delivery and information availability in a timely manner. Importantly instant access to business-critical application helps our management to take faster decisions or critical business aspects of running the airline. So whether it is the cargo booking system application flight scheduling details, crew rosters or ERP modules most business critical application are now easily and quickly accessible thanks to the Citrix solution

Citrix enables operational efficiencies

Delivery of the load manager application using Citrix

presentation servers will enable quick availability of report from the system. With the centralized application management capability from Citrix, IT resources have now been streamlined greatly and troubleshooting is a breeze for the Jet Airways IT team.

Company Future Plan

With Jet Airways ambition scale of operations and expected future business growth.

What problem does Jet Airways hope that Citrix

technologies will solve.

Following problems can be solved: The system werent able to interact with each other. Seamless application delivery and timely access. Applications were restricted to domestic users and run in thick-client environment Delays in accessing applications 24 hour operational environment Quicker sharing of data. Hassle free support. Tackle troubleshooting from centralized location. Instant application access by all users. Deployment of manpower resources for troubleshooting at different locations was time consuming and adding substantially to the cost.

How does a Citrix system improve operation efficiency and decision- making?
Delivery of load manager application using citrix

presentation server will enable quick availability of report from the system. This will help to ensure timely departure of flights. This is vitally important, as any delay I reports would lead to flight delay and affect operational efficiency and passenger satisfaction. Load manager is a standard application used to generate load sheet which ensure pilot to timely take-off. Application delivery and information availability in a timely manner, instant access to business critical application help manager to take faster decisions.

Give example of three decision support by the Citrix system. What information does the system provide to support each of this decision?
a standard application used to generate load sheet which ensure pilot to timely take-off. Smooth and timely operation of flights: availability of accurate and critical information holds the key to seamless application on all fonts and, consequently, smooth and timely operation of flights. Accurate and timely delivery of core application: Presentation servers with its inherent capabilities facilities Application delivery and information availability in a timely manner, instant access to business critical application help manager to take faster decisions.

Pilot ensures timely take-off of the flights: Load manager is