GSRM Meta-Model:

project summary and demo

Gary Doucet Head of Delegation, Canada 12th UN/CEFACT Plenary Geneva, May 22-24, 2006

UN/CEFACT Agenda Item #6

Canada supports the idea that the UN/CEFACT program of standards-setting, and associated services, can support both the privates and public sector. The following slides summarize our experience to use the UN/CEFACT meta-model (UMM) for e-commerce to develop a meta-model for the business of government (GSRM Meta-Model). Our objective is to inform the Plenary and to contribute to consensus development on agenda item #6. Our experience to date is very positive and we invite feedback from this Plenary on whether this approach could lead to standards that support both the public and private sectors.
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Objective
Highlight project objectives, scope,

deliverables and timelines Identify GSRM and UMM synergies Represent GSRM concepts as UML/UMM constructs Use BTEP project examples to produce GSRM compliant models Show some modeling tool screens and features Summarize results Identify possible next steps Questions and discussions
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Project Objectives
Create a formal Meta-Model for the

Government Strategic Reference Model (GSRM) Prepare a set of worksheets to assist service experts and modellers to use GSRM Develop a UMM compliant modeling tool to model government applications and service
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Source Documents
BTEP Practitioners Handbook UN/CEFACTS Modeling Methodology

Version 1.0 - (1st Working Draft) Canadian Service Description Mark-up Language (CSDML) Government Strategic Reference Model (GSRM) Iteration 2 Service Reference Patterns for GSRM ISO 15944-4 Resource, Event, Agent (REA) BTEP Transition Design for Small Business Start-up
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Project Timelines

Work initiated Jan. 9th, 2006 1st draft of business domain view Jan. 14 1st draft of business requirements view Feb. 17 1st draft of business transaction view Mar. 3 Distributed to UN/CEFACT working groups on techniques of modeling and e-govt Mar. 4 GSRM MM presented at UN/CEFACT 8th Forum Mar 13-17 Prototype GSRM modeling tool released Mar. 31th (and ongoing) Small business start-up examples developed Mar. 28th Sample worksheets generated - Mar. 31st Draft of GSRM MM User Guide provided Mar. 31st
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GSRM - Common Language and Structure

For the Business of Government

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e-Government vs e-Business
e-Government (GSRM)
UMM

e-Business (ebXML SOA)

Policy

Stakeholders CCTS Contexts for: official constraints, etc. UMM Business Area
UMM Process Area

Program (PSAM) Service (SIAM)

Business Collaboration

Realization
Business Collaboration Use Case Business Transaction Use Case

CPPA - WSDL

Process
Resource

BPSS - BPEL
Core Component Technical Specification (CCTS) CCTS Data Library 8

Business Information Entity UML Profile for CCTS

GSRM
Transformation Blueprint
What How Where
Jurisdictions Business locations Services Geographical areas

BTEP
Who
Target Groups Roles Parties Communities Organizations Workforce

When
Cycles Events

Why
Vision Authorities Needs, Targeted needs Value statements Outcomes Environment things

Transformation Roadmap
Strategic Design &
Planning Deliverables Business Problem Assessment Target Business Vision Transformation Strategy Target Business Design

Scope & Context

Things important to the business

Programs

Program Service Alignment Model

Target Group Model Community Model

Information

Conceptual

Model

Service Integration & Alignment Model Operations Model Service level agreements

Logistics Model

Events & Cycles Model

Authorities Model

Organization Responsibility Model Culture Model

Target Group State Performance Model Transition Model

Transformation Business Case Transformation Master Plan

Logical

Logical data model

Application architecture Use Cases

Distribution architecture (Z - distributed system architecture)

System Design &

Human interface architecture Processing structure Business rule model
Planning Deliverables e.g. as defined by RUP (Rational Unified Process) or UMM (UNCEFACT Modelling Methodology)

Physical

Physical data model

System design

System architecture

Presentation architecture

Control structure

Rule design

Implementation

Data definition

Program

Network architecture

Security architecture

Timing definition

Rule specification

Operational

Service requests Service outputs Process inputs Process outputs

Service instances Process instances

Physical locations Channels

Service recipients Workers Service suppliers Schedule Performance actuals Operating Plans

Operations Blueprint

GSRM Models - Design Elements

WHAT HOW WHERE WHO WHEN WHY

(ROW 1: PROGRAM STRATEGIC PLANNER SCOPE/CONTEXT)

Programs
Resources Roles Services Locations Jurisdictions Parties Events & Cycles Needs Goals Strategies

Target Groups

(ROW 2: PROGRAM OWNER/CONCEPTUAL MODEL)

Schedules Semantic Model Processes Logistics Models Workflows Scenarios Performance Metrics

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UMM Superimposed on GSRM/BTEP

Transformation Blueprint
What How Where
Jurisdictions Business locations Services Geographical areas

Who
Target Groups Roles Parties Communities Organizations Workforce

When
Cycles Events

Why
Vision Authorities Needs, Targeted needs Value statements Outcomes Environment things

Transformation Roadmap
Strategic Design &
Planning Deliverables Business Problem Assessment Target Business Vision Transformation Strategy Target Business Design

Scope & Context

Things important to the business

Programs

BDV
Conceptual

Program Service Alignment Model

Target Group Model Community Model

Information Model

Service Integration & Alignment Model Operations Model Service level agreements

Logistics Model

Events & Cycles Model

Authorities Model

Organization Responsibility Model Culture Model

Target Group State Performance Model Transition Model

Transformation Business Case Transformation Master Plan

BRV
Logical
Logical data model Application architecture Use Cases
Distribution architecture (Z - distributed system architecture)

System Design &

Human interface architecture Processing structure Business rule model
Planning Deliverables e.g. as defined by RUP (Rational Unified Process) or UMM (UNCEFACT Modelling Methodology)

BTV
Physical
Physical data model System design System architecture

BSI
Presentation architecture Control structure Rule design

BSV Impln Implementation Dept)

Data definition

Program

Network architecture

Security architecture

Timing definition

Rule specification

Operational

Service requests Service outputs Process inputs Process outputs

Service instances Process instances

Physical locations Channels

Service recipients Workers Service suppliers Schedule Performance actuals Operating Plans

Operations Blueprint

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Small Business Start-up (SMS)

Cross-jurisdictional project undertaken by

CIOB, IC, COBSC and Halton region to demonstrate use of BTEP for harmonizing and enhancing govt services 3.5 months effort completed in Feb. 2004 Report used to create GSRM MM examples SMS specifications enriched by data from follow-on project - BizPal website Next few slides discuss sample data used to create GSRM MM examples

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BTEP - Opportunity Identification Deliverables

Deliverable
Problem Statement

Description
Problem statement addressing services to designated target groups, including the definition of client intent, client needs, and gaps to be recognized in the transformation opportunity Vision for transformation of services to these target groups based on existing higher-level service visions.

Vision Statement

Opportunity Identification Business Design

Identification of opportunities for transformation projects and recommendations for next steps, including justification for proceeding. A strategic business design containing a model of the integrated services to be offered to these target groups, addressing recognized needs and intent. The business design is represented by a series of models of current and future business definitions and operations.
Strategy for realizing this initial vision

Strategy Statement

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Opportunity Statement:
Opportunity Name

Enhance COBSC Services

Identify a name that describes the opportunity. -enhance COBSC collaborative role Provide a description of the scope of the opportunity.. -expand on existing collaborations in the area of municipal services, e.g. Halton

Opportunity Scope

Current Scenario

Describe the current business scenario within the opportunity scope. -COBSC services stop at Federal and Provincial levels Identify the current problems. Use Output Transition Bundle to identify the related problems. -provide information on only half services provided by government to meet the

Current Problems

needs of new business start ups

New Scenario Describe the new business scenario and how the service outputs will facilitate the transition from one state to another. -COBSC will address Federal, Provincial, Regional and Municipal services Identify the changes. (e.g. consolidated services, modified outputs, a new service or changed cycle). -regional and municipal services will be included

What is changed

What is better

Focus on the outcome or value that is provided to the service recipient and to another service. -one stop shop for integrated referral to services 14

GSRM Top Model - services for restaurant start-ups

Govt service output types are columns Needs are rows Letters indicate govt service outputs supplied by specific jurisdictions to meet client need on that row (M=Municipal R=/Regional, P=Provincial, F=Federal)

15 Click here to open the spreadsheet

State Transitions - opening a restaurant

Becomes a legal business entity

Primary states an individual undergoes in opening a restaurant Multiple paths are possible predominant path shown in blue Various services are needed over time to help the entrepreneur make the state transition

Business planning process formation of legal entity Legal Business Entity formed Makes enquiry Anyone START Aspiring Entrepreneur

Acquires Licenses GST, Permits

Acquires permits Pursue business idea Acquire facility

Formation of legal entity

Restaurant facility ready

Acquires Licenses GST, Permits

maintenance Program period expires Going concern restaurant New Restaurant operating STOP Closed Restaurant Business Restaurant activity closes

Restaurant business entity is fully licensed for intended operation

1st legal sale

Restaurant activity closes

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Transition Output Bundles grouped by GSRM Service Output Type (primary path)

Services could be bundled by state transition and service output type to simplify the business start-up tasks for the entrepreneur Advisory services, required at most transition points, come from multiple jurisdictions Entrepreneurs dont know when they need advice, what questions to ask or who to ask and there is no central point of access to the advisory services offer by all jurisdictions
Service Bundle 3
(Units of) Resource M Road entrance permit R Water connection permit R sewer connection permit R Road entrance permit

Service Bundle 4
(Units of) Resource P Liquor Control Board of Ontario Supply Advisory Encounters R Referral to professional advisor Periods of Agreement M BIA designation Periods of Permission M Bingo License M Raffle License M Break Open Ticket Seller License M Business License M Sign Permit M Occupancy Permit R Health Permit P Liquor License Permit P Special Occasion Permit P Break Open Ticket 3rd Party Seller Registration P Break Open Ticket Charity Seller License P Raffle License P Bingo Hall Registration P Bingo Event License P Slot Facility Registration P Key Employee Registration P Non-Gaming Related Supplier Registration P Exempt Gaming Related Supplier Registration P Ontario Racing Commission Teletheatre License P Ontario Lottery and Gaming Corporation Product Seller Contract

Service Bundle 2

Primary path
Service Bundle 1
Educational& Training Encounters R Small Business Seminar P Entrepreneurial Skills Development Course Advisory Encounters M Publications R Publications R Access to business publications P/R Talk to me session P Ontario Business Report P/R Small Business Advice and Guidance P AGCO information Service P/F COBSC Information for businesses F Statistical Information Advocacy and Promotional Encounters R Business promotion event R Marketing to areas outside the region

Funds P Corporate Income Tax Account P Retail Sales Tax Account F Goods and Services Tax Account Educational& Training Encounters R Small Business Seminar R Professional business advisor P Entrepreneurial Skills Development Course Advisory Encounters M Publications R Referral to professional advisor R Business advisor R Publications R Access to Business publications P/R Talk to me session P AGCO information Service P/F COBSC Information for businesses Advocacy and Promotional Encounters R Business promotion event Periods of Permission P Incorporation Registration P Partnership Registration P Business Name Registration F Federal Incorporation Registration F Business Number Registration F Trademark registration

Funds M Property tax account F Loan guarantee F ABC Gs and Cs Funds F Small Business Financing F Northern Community Financing Educational& Training Encounters R Professional business advisor Advisory Encounters R Referral to professional advisor R Business advisor P Ontario Business Report P Investment Advice P Capital Financing Information F Statistical Information Periods of Permission M Road Excavation permit M Building Permit M Site Alteration Permit R Road Excavation Permit Rulings & Judgments M Land Severance service M Minor Variance M Re-Zoning M Heritage property alteration approval R Garbage & Recycling pickup ruling Finding M Site Plan approval R Site Selection Assistance R Floor Plan & Equipment Layout Approval Rules (laws, policies, strategies, plans,) F Consumer Products and Labeling standards and regulations Periods of Agreement M BIA designation

Service Bundle 5
Funds P WSIB Account P EHT Account F Employment Insurance (EI) account F Canada Pension Plan (CPP) account F Targeted Wage Subsidy

Going concern restaurant

Anyone START

Aspiring Entrepreneur

Legal Business Entity formed

Restaurant facility ready

Restaurant business entity is fully licensed for intended operation

Educational& Training Encounters R Professional business advisor R Food Handling Safety Course certificate Advisory Encounters R Referral to professional advisor R Business advisor Matches, Referrals and Linkages P/R Ontario Works - Halton Placement

New Restaurant operating STOP

Periods of Permission R Healthy Heart ceritificate Penalties & Periods of Sanction M Collected Fines Rules (laws, policies, strategies, plans,) R Bylaws

Closed Restaurant Business

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Click here to open vizio diagram

Service Process Pattern Analysis

Service Process Pattern shows the processes used to deliver a specific type of service output
Monitor period of permission service resource consumption Monitor period of permission service resource availability Configure period of permission service processes to respond to demand or supply level limits Configure period of permission service processes to respond to contingency event Source period of permission service resources Register and equip period of permission service suppliers Acquire and register period of permission service resources Pay for period of permission service resources Maintain period of permission service resources Deploy period of permission service resources geographically Set period of permission service schedule Configure period of permission service resources Protect period of permission service resources Prepare period of permission service specification Promote period of permission service Monitor and mitigate period of permission service risks Process period of permission service complaints Register and equip period of permission service target group members

Register request for period of permission service delivery Qualify request for period of permission service delivery Open period of permission case Allocate resources to period of permission service output Deploy resources for period of permission service output

Provisioning

Delivery

Produce period of permission service output Deliver period of permission service output

PERIOD OF PERMISSION Service Processes

Collect and account for a period of permission service output fee Process period of permission service exceptions Register period of permission service output Maintain period of permission service output

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SBS - Program Logic Model

Services and Outputs
COBSC Service New Business Entrepreneurs <Referral> More knowledge about starting a business and related govt services

Direct Outcomes

Middle Outcomes
General Public Better regulatory compliance by new business startups New Business Employees Better employment practices in new business startups

Strategic Outcomes

Opportunity 1: Existing referral service expanded to include local government services

General Public More opportunities to earn a better living

New Business Entrepreneurs New Business Entrepreneurs Less effort & time to locate & register for related government services Fewer business failures New Business Entrepreneurs Lower business start-up costs General Public More opportunities to become an entrepreneur

IJSI Service

<Referral>

Opportunity 2: New service to assist in referring and registering entrepreneurs for government services

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UMM Foundation Module

cd Foundation- Conceptual BusinessLibrary Model BusinessCollaborationModel + justification: string

1 BusinessLibrary Package BusinessDomainView

1 BusinessLibrary Package BusinessRequirementsView

1.. BusinessLibrary Package BusinessTransactionView

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UMM - Business Domain View (BDV)

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GSRM Business Domain View (BDV)

cd GSRM - BusinessDomainView Conceptual Description GSRM - Policy Foundation - BusinessDomainView :: BusinessDomainView 1 1 0..* 1 1..* Policy 1..* Need hasNeeds 1..* T here is an implied relationship between the GSRM Policy and the GSRM - Program. It is navigatable via the Needs to outcome relationship ProcessArea ProcessAreaProxy 1 3..* Outcome 0..* isSatisfiedBy GSRM - Program 1..* A Program always contains at least direct outcome, middle outcome and strategic outcome. 1..* Stakeholder TargetGroup BusinessArea BusinessAreaProxy

1 1..* Program DirectOutcome 0..* 1..* T here is an implied relationship between GSRM - Program and GSRM - Service. It is navigatable via the Direct Output to Service Output relationship MiddleOutcome StrategicOutcome

1..* 0..*

1 isCreatedBy

0..*

0..*

GSRM - Service 1 BusinessCollaborationRealization BusinessProcess 1 Serv iceProxy 1 BusinessEntityState Serv iceOutput 1 1 receives 1..* BusinessPartner Serv iceRecipient

1..* 1..* BusinessPartner Serv iceProv ider 1..* provides 1 Serv ice

contributesT o

A role is always associated with at least one Process, BussinessCollaborationUseCase or Business T ransactionUseCase.

1..* BusinessEntityState ProcessOutput 0..* 1..* 1 Process receives

0..* 0..* 0..* 0..* 0..* includes 0..* 1..* 0..* 0..* includes

participates

2..* BusinessProcess BusinessCollaborationUseCase 0..*

1 Role 1..* mapsto 1..*

participates 2..*

2 participates

BusinessProcess BusinessTransactionUseCase 0..*

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GSRM Concept - UML Stereotype + Tags

Stereotype
Base Class Parent Description

ServiceRecipient
Actor BusinessPartner A Service Recipient is the party that directly receives or experiences, either willingly or begrudgingly, the output of a service. serviceRecipientName Inherited tagged values: Type Interest Multiplicity Description String 1 The name given to the Service Recipient serviceRecipientDescription Type Multiplicity Description String 1 A description of the Service Recipient

Tag Definition

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GSRM Quality Assurance Object Constraint

Language
A hasNeed association MUST always connect a Need and a TargetGroup

package Model_Management context Association inv isHasNeedsConnector: self.isHasNeeds() implies self.client->one(isNeed()) and self.supplier->one(isTargetGroup()) self.client->size() == 1 and self.supplier ->size() == 1

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GSRM BDV Stereotypes + Tags

cd GSRM - Abstract Syntax Foundation - BusinessDomainView :: BusinessArea + + + objective: string scope: string businessOpportunity: string + + + Foundation - BusinessDomainView :: ProcessArea businessOpportunity: string objective: string scope: string + + Policy policyName: string policyDescription: string + + + Need needsTypeName: enum needsName: string needsDescription: string

Program + + + + + jursidiction: string programName: string programDescription: string programFieldName: enum programState: string Role + + roleName: string roleDescription: string

BusinessAreaProxy

ProcessAreaProxy

Serv ice + + + + serviceName: string serviceDescription: string serviceScope: enum servicePattern: string

Foundation - BusinessDomainView :: BusinessProcess + + purpose: string actions: string [1..*]

BusinessCollaborationUseCase

BusinessEntityState

Process BusinessCollaborationRealization Serv iceProxy + + + + processName: string processDescription: string preconditions: string postcoonditions: string + +

ProcessOutput processOutputName: string processOutputDescription: string + + +

Serv iceOutput serviceOutputName: string serviceOutputDescription: string serviceOutputType: enum

BusinessTransactionUseCase

Foundation BusinessDomainView : :Stakeholder + interest: string

Outcome + + outcomesName: string outcomesDescription: string isCreatedBy participates

TargetGroup + + + + + targetGroupName: string targetGroupDescription: string targetGroupSize: long targetGroupElegibilityCriteria: string targetGroupType: enum

Foundation BusinessDomainView : :BusinessPartner + interest: string

DirectOutcome

MiddleOutcome

StrategicOutcome

contributesTo

mapsTo

hasNeeds

isSatisfied

receiv es Serv iceProv ider Serv iceRecipient + + serviceRecipientName: string serviceRecipientDescription: string

prov ides

+ + +

serviceProviderName: string serviceProviderDescription: string serviceProviderType: enum

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GSRM Business Requirements View (BRV)

cd GSRM - Business Requirements View Conceptual BusinessProcessView BusinessEntityView ResourcePoolView PartnershipRequirementsView

0..*

1..*

0..*

TransactionRequirementsView BusinessRequirementsView

1..*

1..*

CollaborationRealizationView

1..* CollaborationRequirementsView

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GSRM Business Transaction View

cd GSRM - Business Transaction View Conceptual Ov erv iew BusinessTransactionView

1..* BusinessChoreographyView

1..* BusinessInformationView

1..* BusinessInteractionView

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Capturing GSRM Stereotypes + Tag Data

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Generating Use Case Diagrams

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Generating a Activity Graph

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Generating BTV Models

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Modeling Environment

A robust modeling infrastructure will need tools to support standard UML profiles that enable modeling data to be discovered, imported, adapted, contributed and registered, in one or more registries, for re-use by a community of practice Quality models depend on thorough knowledge of:
Program objectives and policy constraints User requirements and service commitments Streamlined processes and accurate information A range of skilled staff - managers, analysts, architects, etc.

Meta Model-enabled modeling tools can expedite verification and validation of data and process models for compliance to GSRM

Modeling tools should generate business and technical documentation to ensure that the information in accurate and timely.
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Conclusions
GSRM can be fully modeled using a

specialized Meta Model based on UMM. Modeling tools can guide business analysts and modellers in creating GSRM complaint models. Modeling tools can be used to validate models and provide quality assurance. Modeling tools can re-use GSRM patterns, information objects, classifications schemes, etc. Modeling tools should be interfaced with registry services to achieve optimal re-use of GSRM artefacts.
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Possible Next Steps

GoC has been requested be various sources to foster the GSRM MM as a UN/CEFACT standard. Investigate if the ICCS1 could become the vehicle through which GSRM MM is processed as a Pan-Canadian standard. GoC standards program could make GSRM MM compliancy mandatory for new GoC systems design. GoC may establish a training program for GSRM Modelling and Development. GSRM MM should support use of ISO 11179, CCTS and some other GoC data libraries. GoC should establish registry services to manage reusable data and process models.

1. Institute for Citizen-Centered Services

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