Encourage the

By Click to edit Sophio Kvachadze Master subtitle style Giorgi Jashiashvili

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Agenda

Introduction Heart of leadership The seven essentials of encouraging The encouragement index Finding your voice Ways to encourage the heart Conclusion
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Key Words
v v v v v v

Encourage Leaders behavior Shared vision Performance Celebrity Perception

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Introduction
Encouraging the Heart addresses the most important attribute of a leader and that is about the principles and practices that support the basic human need to be appreciated. The other four leadership attributes (challenge the process, inspire a shared vision, enable others to act, and model the way) are only effective if you encourage the heart. This is not a soft approach to 5/20/12 leading. It is not for those in leadership

The Heart of Leadership

Encouragement for Best Performance Starved for Recognition Opening Yourself Up A Secret Revealed Just Say Thank You

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The seven essentials of encouraging

Set Clear Standards:

Commitment Flows from Personal Values Goals Concentrate Minds Goals Plus Feedback Keep You Engaged Encouragement is Feedback
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Expect the Best

Expectations Lead to High Performance Positive Images Create Positive Possibilities Who Leads the Leaders? Self-Esteem is a Win for All

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Pay Attention

Ditch the Shiny Badge Release the Positive Put Others First Listen With Your Eyes and Heart Be a Friend and Open Up

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Personal Recognition

Know What They Like Personalize Means, Culturalize Think About It

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Tell the Story

The Story Is the Reality Stories Teach, Mobilize, and Motivate Great Leaders are Great Storytellers

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How to Tell a Great Story

Identify the actors State the predicament Clarify the actor's intentions Describe the actions Tell how it ended Include a surprise
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Celebrate Together

A Culture of Celebration Involving Others in Life Celebrations Build Community

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Set the example

Credibility is the Foundation
When people perceive their immediate managers or their senior managers to have high credibility; they're significantly more likely to:

Be proud to tell others they're part of the organization

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Feel a strong sense of team spirit

The Encouragement Index

Leadership Can Be Learned and this is supported by research conducted by the James Kouzes.

If you know yourself, your strengths and weaknesses, your purpose and how to achieve it, you possess the right tools on becoming a leader because leadership development starts with self-development.
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Encouragement Index
The Encouragement Index (EI) is a self evaluation process which lists twenty-one statements about what leaders do to encourage the heart. You should evaluate yourself based on your present behavior and not based on what you think you should be doing.
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Here are some of the questions that you need to evaluate yourself on:

___I express high expectations about what people are capable of accomplishing. ___I pay more attention to the positive things people do than to the negative. ___I personally acknowledge people for their contributions.
5/20/12 ___I tell stories about the special

Finding Your Voice

Finding your voice is critical to becoming an authentic leader. To be able to find your unique voice, you should explore your self. What are the things that you are capable of doing? What things can you share with other people to enrich their lives?
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Its About Caring

The heart of effective leadership is genuine caring for people. How much do you really care about the people you lead? If your answer is a lot then you are on the right path. But you must confront yourself with this question daily. When you care deeply, the techniques described in this book will become genuine expressions of your caring. You can become the best leader that you can be if you stay in love. When you're in love with the people you lead, the products and services you offer, and the customers and clients you serve, you just pour your heart into 5/20/12 it.

Ways to Encourage the Heart

Take time to clarify the values Post your values Make sure that SMART goals are set Make sure people get regular, specific feedback Walk in another's shoes for a while Practice smiling
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Practice living with encouraging

Conclusion Encouraging the heart is about the dichotomous nature of leadership. It`s about toughness and tenderness. Firmness and fairness. Passion and compassion. Fortitude and attitude. We have to put our heart in our business and our 5/20/12

Thank you

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We love you all