TQM

Presented By:Dheerendra singh Bhadauria Munesh Kumar

CONTENT
Defining Quality

Total Quality Management (TQM)

Origin and Concept of TQM Demings philosophy and 14 Principles Dr. Joseph Jurans TQM message Elements of TQM programme Challenges in implementing TQM Principles and Core Concepts Quality in Indian Scene

DEFINING QUALITY
According to the ISO 9000 Standard, the

quality of features and characteristics of a product or service, that bear on its ability to satisfy a given or implied need. According to Joseph Juran, Fitness for Use.

TOTAL QUALITY MANAGEMENT

TQM refers to the collective philosophy, culture

and attitude of a company committed to making available to its internal and external customers products and services fit to meet their needs. Aims at ensuring Quality across all activities, levels and section of the company. It requires every process to be done right the first time and every time. It further requires that wastes and defects to be done away with.

ORIGIN OF TQM
After world war II, many Japanese

companies felt the need to change the way they produced goods and services. Japanese invited American Statistician- W. Edward Deming Deming formulated many methods and principles Many Japanese company adopted and developed Demings Principles and by late 1970s emerged global leader in their

CONT.
Another American statistician M. Joseph

Juran visited Japanese companies. Many American companies lost the market share to their Japanese counterparts Eventually, most Japanese companies and many south Asian countries embraced the TQM philosophy. This era witnessed a quality movement across the world.

CONCEPT OF TQM
Continuous process of product and improvement

TQM is a leadership Philosophy and strategy based on

continuous improvement of every process, empowerment of people, and continuous learning An operational definition by Deming, focuses on the motivational aspect of the concept TQM can be successful only if the operational definition is translated into strategies by the leadership TQM in an organization brings all the people together to ensure and improve product process quality, the work quality, work environment and culture.

DEMINGS PHILOSOPHY AND 14 PRINCIPLES

IMPROVE QUALITY

COST COME DOWN BECOUSE OF LESS WORK, FEWER MISTAKES, FEWER DELAYS AND SNAGS ,AND BETTER USE OF TOME AND MATERIAL PRODUCTIVITY IMPROVES
CAPTURE THE MARKET WITH BETTER QUALITY AND LOWER PRICE REMAIN IN BUSINESS PROVIDE MORE JOBS

CONT.
Demings 14 Principles

1.
2. 3.

4.
5.

6.
7.

Create consistency of purpose Adopt new philosophy for economic stability Cease dependency on inspection to achieve quality End the practice of awarding business to the lowest tender contracts Improve every system Institute training on the job Institute modern methods of supervision and leadership

CONT.
8. Drive out fear 9. Break down barrier between department 10. Eliminate exhortation 11. Eliminate work standards and numerical quotas 12. Permit pride of workmanship 13. Encourage and facilitate education and retraining 14. Define top managements permanent commitment to ever-improving quality and productivity.

CONT.
Deming Triangle

Management commitment to improvement (Points 1,2,14 )

Improve interrelationshi p methods

(Points 4,7,8,9,10,11 , 12)

Application of statistical ( Points 3,5,6,13)

CONT.
Deming Wheel

Act Plan Check Do

Never ending

DR. JOSEPH JURANS TQM MESSAGE

Juran defined quality as product performance and

ultimate satisfaction of the user. The fitness for use can be established if the product has the five traits Quality of design Quality of performance Availability Safety Customer field service

CONT.
In 1950, Juran published The Quality Control

Handbook, which become the standard international reference book on quality. In this book he mention ten stage for total quality 1. Create awareness of the need and opportunity for quality improvement 2. Set goals for continuous improvement 3. Build an organization to achieve goals 4. Give everyone training 5. Carry out projects to solve problems

CONT.
6. Report progress 7. Show recognition 8. Communicate result 9. Keep a record of successes 10. Incorporate annual improvement into the companys regular system.

ELEMENTS OF TQM PROGRAMME

Top management commitment and involvement

Customer involvement
Design production process for quality Control production process for quality

Developing supplier partnership

Design products for quality Customer service, distribution and installation

Building teams of empowered employee

Benchmarking and continuous improvement

CHALLENGES IN IMPLEMENTING TQM

Top management level Internal and external employee Customer satisfaction

Suppliers

PRINCIPLES AND CORE CONCEPTS OF TQM

Principles Delight the customer Management by fact

People-based management
Continuous improvement

CONT.
Core concepts

Customer satisfaction
Internal customer are real All work is progress

Measurement
Team work People make quality Continuous improvement cycle Prevention Methods of TQM- JIT

QUALITY IN THE INDIAN SCENE

The early times

The British period

The post-independent era The post-liberalization era

TQM initiatives in India

TQM feather in Indian industrys cap Improved labour management Long term goal and vision Top down approach A learning organization and thinking out of the box

Question s??

THANK YOU.