101 WAYS TO BOOST CUSTOMER SATISFACTION

Cultivate your Customer Service

Way 1

Be Easy to find

Way 2

Dont be closed when you should be open

Cultivate your Customer Service

Way 3

Answer the telephone promptly

Way 4

Handle queues /seating conveniently

Cultivate your Customer Service

Way 5

Dont keep people waiting-explain delays

Way 6

Allow customers to do it their way

Cultivate your Customer Service

Way 7

Know your product

Way 8

Never be out of stock

Cultivate your Customer Service

Way 9

Get the order right

Way 10

Stay alert after you have clinched the deal

Cultivate your Customer Service

Way 11

Make it easy to pay

Way 12

Dont overcharge for silly little extras

Cultivate your Customer Service

Way 13

Deliver on time

Way 14

Offer a guarantee that means something

Cultivate your Customer Service

Way 15

Be fast with refunds

Way 16

Give a reward for dealing with you

Quicken your Quality

Way 17

Produce a good product

Way 18

Make sure it works first time

Quicken your Quality

Way 19

Always exceed expectations

Way 20

Constantly seek improvement

Quicken your Quality

Way 21

Dont tell yourself theres nothing you can do about it

Way 22

Never accept Its good enough , considering..

Quicken your Quality

Way 23

Remember fundamentals , avoid easy fixes

Way 24

Dont use frills to disguise your deficiencies

Quicken your Quality

Way 25

Make sure there are no excuses.

Way 26

Respect your own products.

Quicken your Quality

Way 27

Worry if your employees wont buy your product

Captivate your Customer Relations

Way 28

Respond to advertising enquiries , quickly

Way 29

Listen to your customers.

Captivate your Customer Relations

Way 30

Be helpful

Way 31

Make it easy to complain

Captivate your Customer Relations

Way 34

Respect existing customers.

Way 35

Make customers your best ambassadors

Captivate your Customer Relations

Way 36

Dont assume niceness is enough

Way 37

Encourage customer loyalty

Captivate your Customer Relations

Way 38

Allow customers to feel cared for

Way 39

Dont take your relationships for granted.

Captivate your Customer Relations

Way 40

Be relevant to your customer

Way 41

When you lose a customer ,find out why

Bring about your business processes

Way 42

Be strategic

Way 43

Step outside the box

Bring about your business processes

Way 44

Make your objectives easy to achieve

Way 45

Make your objectives hard to achieve

Bring about your business processes

Way 46

Align your objectives to your functions

Way 47

Keep up with the times: Innovate!

Bring about your business processes

Way 48

Study and learn from best practice

Way 49

Youre the only game in town ? Dont relax!

Bring about your business processes

Way 50

Monitor your competition

Way 51

Integrate your marketing activities

Bring about your business processes

Way 52

Concentrate on the big picture and worry about detail

Way 53

Concentrate on detail and worry about the big picture.

Bring about your business processes

Way 54

Observe the writing on the wall

Way 55

Be part of the solution not the problem

Bring about your business processes

Way 56

Deal with problems

Way 57

Understand that people, not processes , deliver the service.

Bring about your business processes

Way 58

Dont assume that , because its on the computer , it must be right.

Way 59

Make the complex simple-make the simple simple

Bring about your business processes

Way 60

Know when to manage tight and when to manage loose

Way 61

Have a tight , concise rule book

Bring about your business processes

Way 62

Empower your people to not to have to check with the supervisor first

Way 63

Realise some of your cronies can harm you.

Bring about your business processes

Way 64

Admit mistakes

Way 65

Dont pass the buck

Bring about your business processes

Way 66

Crisis? What crisis? Be prepared.

Way 67

Remember Murphys Law

Bring about your business processes

Way 68

Focus on your own needs and those of your colleagues

Way 69

Dont just try to do it, do it

Bring about your business processes

Way 70

Check, dont assume you did it right

Way 71

Treat your suppliers as business partners.

Bring about your business processes

Way 72

Pat your suppliers promptly

Crystallise your communications

Way 73

Be accessible

Way 74

Make , listen to and act on suggestions

Crystallise your communications

Way 75

Make the smallest fragment of service count

Way 76

Listen

Crystallise your communications

Way 77

Ask why

Way 76

Dont promise the moon

Crystallise your communications

Way 79
Keep the promises Way 80 Never lie

Crystallise your communications

Way 81

Congratulate yourself only when you have really earned it

Way 82

Dont run misleading advertising.

Crystallise your communications

Way 83

Regard your advertising as more than just a print job

Way 84

Always think about PR

Crystallise your communications

Way 85

Be clear about directions

Way 86

Explain usage instructions concisely

Enhance your employee relations

Way 87

Treat your employees like adults

Way 88

Respect minorities

Enhance your employee relations

Way 89

Give your staff the powers of discretion

Way 90

Help your staff to be flexible

Enhance your employee relations

Way 91

Train your people properly

Way 92

Celebrate and reward excellence

Enhance your employee relations

Way 93

Get your incentives right-reward the right things

Improve your Image

Way 94

Project an appropriate image

Way 95

Act courteously, especially when in corporate livery

Improve your Image

Way 96

Behave like grown -ups

Way 97

Be environmentally responsible

Improve your Image

Way 98

Be socially responsible.

Way 99

Dont offend special interest groups.

Improve your Image

Way 100

Keep the law

Way 101

Never be fat, dumb and happy-never be complacent