Integrated e-Government

Cape Verde Model

May 2012

Cape Verde in numbers

Population - 512,000 habitantes Area 4, 033 square km Growth rate Average 6%

Income per capita - 3.826 USD

Inflation Rate - 2%

Unemployment rate - 13%

Integrated e-Gov Model

Promote e-governance as the best opportunity to trigger State organizational transformation towards increased efficiency and better quality of service:

Improving services provided to citizens and businesses Increasing countrys competiveness

Integrated e-Gov Model

Centered on Life Events
Understand the Lifecycles for Citizens, Companies and Property Understand Complexity of traditional Selfcentered Administration Identify Redundacy and Burocracy in providing citizens needs

Citizen Centric
Inovate and promote products directed to citizens needs My Child is born Im starting a business Challenge old paradigms with innovative approachs One stop shop; Mask the complexity of back office operation

Live Events
Dies Car

House Partner

Built a house Buy a car Change Status

Kids

Father Marriage Businessman

Born Student Voter

Company

Improved Service Quality Delivered to Citizens

One stop shops Instant online certificates (birth and marriage certificates delivery
shortened from several weeks to one minute both nationally and overseas)

Manual signatures replaced by bar code Electronic Payments

Improved Business Environment and Investment Climate Business registration in one hour (from 52 days to 1 hour) Business licensing (from 15 days to 48 hours)

Improved Governance Transparency, Efficiency and Productivity

Higher Revenue Collection at Municipal level (in some cases 5 times more)
Improved Transparency in Public Service Provision Improved Transparency and Efficiency in Budget Management of national institutions; Paperless budget lifecycle

Improved Efficiency in Election Process

Electronic Electoral census with biometric data collection Election Results in Record Time:
2011 presidential elections - results in 2 hours through utilization of customized tablet computers (PADs) and TV, Radio and Internet Broadcast

Community access to information and services in public squares nationwide

Free internet access points over all islands and municipalities Increased internet penetration rates [2008: 9% - 2011: 29.1% , source: internetworldstats.com)

PAC
Free Internet Access Points

Promotion of ICT Growth and Innovation Culture

Promotion of a strong technology culture particularly among youth Encouragement of innovation Creation of opportunities for IT businesses Promotion of academic and scientific research in ICT

Assumptions

Strong political will Network infrastructure

National competencies
Integrated solutions

Modernization and Update of the National Telecom Infrastructure

NEW INTER-ISLANDS SUBMARINE FO CABLES S. Anto S. Vicente

S. Nicolau

Sal

Boavista

Santiago Maio Fogo Brava

Cape Verde Government Network

Optic Fiber WiMax Microwave 2 data centers Cloud computing

Institutions
Presidency Parliament Courts Ministries Institutes Municipalities

Improving Business Life Cycle Project Goals and Results

Goals:
Improve Busines Environment and Investment Climate

Results
Business Registration and Licensing Processes Streamlined: Easier and Faster to Register and License Businesses

Development and intallation of Business Life Cycle Services in all CitizensHouse sites;
One stop Shops Deployed Nationwide through Several Channels (mobile citizens house); Adapted Legal and Regulatory Framework for Doing Business;

New Business Life-cycle platform

Business Registration - Old Model

Creating a business?

Public Services
Registry TAX Municipality Commerce Industry Tourism

Multiple front offices

Repetition of forms
Lack of consistency Multiple efforts Waste of time

New Model
Public services
SA Registry B Municipality R O Commerce K E Industry R Tourism TAX

Multiple Front offices Repetition of forms Lack of consistency Multiple Efforts Waste of time

SS
www

SA

This Model Can Be Replicated and Adapted

Its Time for Africa Solution for Africa might be in Africa

THANK YOU
Cape Verde Operational Nucleus for Information Society - www.nosi.cv Sandra Ribeiro

Testimonials
I was delighted when I visited NOSIs laboratories. I saw by the first time a system that will allow citizens of a country not to have to stand in queue in order to request documents or pay taxes ()

innovation and the creativity are unquestionable values. We do live at a moment where the quality and the increase of citizens quality of life in a country are much higher from the simple idea that crosses their borders, than any petroleum, gold or diamond mine , Chairman for Microsoft Africa, Cheick Diarra

Testimonials
"Only few countries illustrate Africas potential (...) No other African country was able to succeed in all spheres of development as Cape Verde did, from good governance, transparency, responsibility and accountability of public powers to laws and a democracy that has managed to pull their people out of poverty, bringing these islands to the middle-income group of countries ". Good governance in Africa is possible. Look at Cape Verde! United States Secretary of State, Hillary Clinton

Testimonials
Cape Verde is, at the moment, in condition to be, in the short term, in top position in the African continent. Linnar Viik, Estonia, specialist and e world reference in e-governance and information society
October 2009

http://www.nosi.cv/index.php?option=com_content&view=category&layout=blog&id=27&Itemid=154&lang=en

Cape Verde A beaming example for other African nations , ICF Investment Climate Facility for Africa
August 2011

http://www.icfafrica.org/news/1076/cape-verde-%E2%80%93-a-beaming-example-for-other-african-nations

The Cape Verde Islands Are Among The 10 Most Reformist Countries In The Business Environment, ICF Investment Climate Facility for Africa
November 2010

http://www.icfafrica.org/news/171/the-cape-verde-islands-are-among-the-10-most-reformist-countries-in-the-businessenvironment

Cape Verde closeout - success story , MCC and Cape Verde: A Partnership for Policy Reform
October 2011

http://www.mcc.gov/documents/press/success-2010002039603-cape-verde-policy-reform.pdf

Testimonials
E-government Strengthens Transparency in Cape Verde - System makes use of public funds transparent, efficient
May 2009

http://www.america.gov/st/business-english/2009/May/20090413110044AKllennoCcM0.280224.html

Small States, Smart Solutions: Improving Connectivity and Increasing the Effectiveness of Public Services NOSi has a unique internal structure and culture akin to a Silicon Valley start-up
Edgardo Favaro.

http://books.google.com/books?id=Wz1jf5mOgAC&pg=PA156&lpg=PA156&dq=nosi+as+a+silicon+valley&source=bl&ots=TsJUwxL43m&sig=JG5PqJcArz1hhkLTsD2uFXgufs&hl=en&ei=s2ucTtTFOan14QTOtqX1Aw&sa=X&oi=book_result&ct=result&resnum=1&ved=0CBkQ6 AEwAA#v=onepage&q=nosi%20as%20a%20silicon%20valley&f=false

ICT fighting Dengue Epidemic

*Cape Verde+ set up online an epidemic monitoring system. () Before this intervention 5 people had fallen victim to the disease, after the system was set up, all of the 2343 patients that were being tracked made a successful recovery. http://www.youtube.com/watch?v=LXt5TmlI3ZQ Africa, when its on the news in the European newspapers, its almost always for the wrong reasons: the war, corruption, extreme poverty () However, to who was present at the Cape Verde Embassy in Lisbon during the inauguration of the *Citizens+ Portal portondinosilha.cv and now would like to visit, they will find a very different Africa.
Maria Manuel Leito Marques, Former State Secretary for Administrative Reform Portugal, January 2008 http://aba-da-causa.blogspot.com/2008/01/porton-di-nos-ilha.html

Testimonials
Now in the twilight of my life, I experienced yesterday one of its most emotional moments on a visit to the NOSi facility and to its employees, at the behest of NOSis General Manager, Mr. Jorge Lopes. For the first time, even if briefly, I mingled with a fairly large group of young men and women who never knew the stigma of Colonial Domination all of them born after the National Independence - showing the face of the New Man that we fought for and that we always dreamed of. I saw in their eyes and posture, their self-confidence, their confidence in the future and a high standard of civic solidarity, thoroughly imbued. If there were no other reasons, this would be enough for our most personal feelings to say: It was all worth it; the future is in good hands
October 2009

Aristides Maria Pereira (1923 2011) First President of the Republic of Cape Verde (November 17, 1923 September 22, 2011).