WELCOME

TO

WHAT ARE THE BASIC NEEDS OF HUMAN BEINGS?

 Food

Clothing
Shelter

Maintain Good Health

GOD BLESSINGS TO MAINTAIN YOUR POSITIVE MIND

What is LIFE?
L = Live Life I = Involved F = With fun & E = Effectiveness

Wheel of life
Family Relationships
Social Service Finance/Savings Spiritual Career

Education
Health

Looking Inwards
Often we consider ourselves to be inefficient? Wonder : Whats wrong with me?!

Criticize ourselves for being disorganized? Feel that we are floating through life?

 Have serious aims that we want to accomplish Have dreams that we want to achieve We are on the Ill do this when that happens mode?

HELP! HELP!!
Lets understand.. Why we are How we are

Are we announcing your destination or managing your journey? Are we organized by mind?
Do we have a flair for organizing?

The Power of Focus

1 Point Program to Success

F Follow O One C Course U Until S Successful

Focus to be Successful
Focus
To live this event called life To know your purpose of life To set goals

 To lead a balanced life

To achieve your goals To free some time to work on them To manage your life To be personally effective

AKRASIA
FAILING TO DO WHAT I AM SUPPOSED TO DO

DOING WHAT I AM NOT SUPPOSED TO DO

WHY ARE WE STILL IN AKRASIA?

BECAUSE WE REFUSE TO .

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. .

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. . .

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. .

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PARADIGMS
Patterns of Behavior Rules & Regulations We use those patterns to set boundaries around us And try how to solve our problems by remaining within those boundaries

When we are in PARADIGM we do two things

1. 2. We set boundaries around our selves Then we measure our Success & Failure against these rules by remaining in the Boundaries

PARADIGM EFFECT
What is impossible to do with one Paradigm can easily be done by having another paradigm

PARADIGM SHIFT
WHENEVER A PARADIGM SHIFTS EVERY ONE GOES BACK TO ZERO. YOUR PAST SUCCESS GUARANTEES YOU NOTHING

PARADIGM TRIGGER QUESTION

WHAT TODAY IS IMPOSSIBLE TO DO IN MY JOB/LIFE BUT IF IT COULD BE DONE, IT WOULD

FUNDAMENTALLY
CHANGE THE WAY IN WHICH I DO THINGS?

WHAT IS YOUR ROLE

WHAT ARE THE KEY ROLES/RESPONSIBILITIES ASSIGNED TO YOU?

WE DONT WANT TO

Why do we refuse to CHANGE

CHANGE MEANS LOT OF .

Trouble

Pain
Sacrifice

Risk Efforts

We would all love to be called

...Successful ...Triumphant ...Victorious ...An Achiever

...A Winner

WHAT IS SUCCESS ?

SUCCESS IS
P ROGRESSIVE R EALIZATION W ORTHWHILE P REDETERMINED P ERSONAL G OALS

WHY WE REQUIRE SUCCESS?

 TO GROW IN LIFE

TO GET GOOD INCREMENT & PROMOTION IN THE COMPANY TO BE RESPECTED IN THE SOCIETY TO TAKE CARE OF OUR FAMILY

WHO IS THE MAIN IMPORTANT PERSON FOR SUCCESS?

IT`S YOU

HOW WE WILL GET SUCCESS?

THROUGH OUR PERSONALITY DEVELOPMENT

Successful Person should have..

Aim In Life Personality Positive Attitude Communication Courteous Discipline Sincerity & Hard Work Punctual & Creative Integrity & Team work Market Knowledge Coordination Corporate Expectations from you

AIM in Life

Awareness - Where you are

right now?

Intention - Where do you intend

to be?

Motion - What skill will help you

to achieve your AIM.

Why We have Aim in Life

WHAT IS PERSONALITY DEVELOPMENT

PERSONALITY DEVELOPMENT..
Personality development is the development of the organized pattern of behaviors and attitudes that makes a person distinctive. Personality is defined as the individual characteristics of a person that determine his or her perception, motivation and behavior.

Personality Development..
When there is an Aim, there is Zeal & Commitment to achieve it. When there is aim, there comes the Goal, which is Short term & Long Term For achieving the Goal, there is a Plan which is Formulated. For any Planning, there comes the Personality Development.

PERSONALITY.
Personality is the sum total of the characteristics of an individual which distinguishes one individual from another

Personality includes
Grooming & Appearance Personal Hygiene
Good Manners

GROOMING & APPERANCE

Dressing have an impact on Self, Colleague & Customers

Your clothes convey the message that you are Confident, Presentable, Ambitious & Sincere

Benefits of Grooming
1. Makes one look Attractive 2. Builds up Self Confidence

3. Helps in better Appearance

CORPORATE DRESS CODE

SHOWROOM DRESS CODE

Power Dressing

RememberYOU never get a second chance to make the first impression!!

Grooming Standards- Men

Hair
Hair above ears and around the neck should be tapered Hair on back of neck should not touch collar Hair coloring must look natural and complement the individual.

MOST IMPORTANT FOR MEN

SHAVING DAILY IS A MUST

Grooming Standards- Men

Mustaches
Should be trimmed.

It should not grow more than the mouth corners

Sideburns
Sideburns Must not extend below the midpoint of the ear.
Not Acceptable!!!

 Belt
Should not be too large or small Should be matching with the dress code

ShoesAlways Polished
High-quality black lace-up shoes Small heal closed shoes for ladies

Tie

Socks

Handkerchief

Wallet

ACCESSORIES (Watch)
Buy yourself the nice and quality watch
Dont go in for something too flashy or too sporty.

A simple watch with straight, classy lines should do the trick.

Dos for Men

Always look professional Dress for the audience. Wear clothes that fit you Make sure your clothes are pressed Keep your hair neat and trimmed Use Mild fragrances Ties should be conservative and reach the middle of your belt buckle Lace-up shoes (usually black) with a suit Hair, usually parted to one side, not reaching the top of your shirt collar

Shirts with a simple collar and cuffs

A formal but simple watch

Don'ts for Men:

Avoid multiple buttons on your shirt Dont use Clothing that no longer fits

Avoid Fragrance that smells from a distance

Avoid Garish ties Avoid Shiny tie pins or clips or big belt buckles

Avoid wrinkled clothing

Avoid Hair that falls in your face or obscures your Dont use Open top shirt button with a tie eyebrows Avoid Short-sleeved dress Don't use Loafers with a suit shirts

Grooming Standards-Women

Hair
Clean, neatly shaped, and arranged in an attractive feminine and professional style
Conspicuous rubber bands, combs, and pins are not advisable

Grooming Standards-Women
Makeup should be applied in good taste so
that colors blend with natural skin tone and enhance natural features. Lipstick colors shall be conservative and complement the individual Long, false eyelashes shall not be worn when in uniform.

Jewellery
While in uniform, only one ring authorized, i.e. wedding ring Necklaces will not show above the shirt line Earrings are prohibited for male personnel BODY PIERCING. Not authorized while in uniform other than earrings for women

 Always look professional

Dos for Women:

Wear heels (up to 1 1/2" to 2"), with a high vamp, with formal attire Conservative business make-up Focus on Lips & eyes Apply Lipstick properly. Simple manicure

Dress for the audience

Wear clothes that fit you Make sure your clothes are pressed nicely. Keep your hair neat and trimmed

Donts For Women

Dont wear dark colored clothes. Dont Wear wrinkled clothing Avoid Fragrance that smells from a distance Don't wear Anything too bright, tight, sheer or short Dont wear open toed shoes.

Dont wear transparent Fabrics

Avoid Hair that falls in your face or obscures your eyebrows Avoid Earrings that are large & dangling

Don't have too much makeup

Dont wear big, shiny buckles or jewelry

Personal Hygiene
Bath daily to avoid body odour. Smokers & Pan Chewers should take extra care to avoid nicotine stains on teeth and hands & Tobacco breath

Avoid chewing gums during WORKING hours.

Wash face atleast TWO times a day to look fresh. Take ADEQUATE REST at night

Personal Hygiene
Flush the toilets immediately after use Always use dustbins for disposing any wastage Never smoke in public places or exchange the cigars from one hand to the other. Always use Spittoons Do not pick your nose in public

Good Manners
Never Cough or sneeze Loudly in Front of the other person
Do Not OR Avoid Eating INFRONT Of the Unknown / CUSTOMER Avoid Making a NOISE while eating

Greetings
SaySir only to a MAN
Madam only to a Lady / Woman Address your colleagues with equal respect as Mr. Ram.. Or Ms. Sita or Mrs. Geeta.. Or Sir/ Madam if he / she is your Senior.

Greetings
Good Morning- from morning that you wakeup till 12pm Good Afternoon- from 12pm to 4pm
Good Evening- from 4pm Good Night ONLY when you are LEAVING the Office after 7:30pm.

Body Language
What does your body language say to our colleagues?
Facial expression Hands Posture

Body Language
Pay attention to your colleagues body language Be aware of your body language to ensure you send the right signals to your colleagues

IS your Body Language gives NEGATIVE signal..

Crossing your arms Tapping your foot, pen, or fingers

Rolling your eyes at customers

Letting your eyes wander

DOS OF BODY LANGUAGE

Greeting with a Smile - shows your interest in your Colleagues. First Listen to other person carefully & than put your point. Control the movements of your hands here & there and keep them visible. Maintain a relaxed & confident posture

DONTS OF BODY LANGUAGE

Do not cover your mouth with your hand while you are speaking

Dont bite your lips while standing infront of the Colleagues /Seniors
Dont blink your Eyes frequently.

Facial Expression
Do you greet everyone with a SMILE or in with a SAD expression?

ANGRY..

SURPRISED

FRUSTATED

DISLIKE

SAD NOT INTERESTED

HAPPY.. SMILING.. CHEERFULL

YOUR Posture
Good posture makes you look Confident, Alert, and Professional

Attitude.
An attitude is the way you communicate your mood to others. It is the foundation of success regardless of your chosen field. It can be positive or negative. It is a critical factor to success.

HOW MUCH DO YOU SEE OF AN ICEBERG?

THE ICEBERG

ONLY 10% OF ANY ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL.

VISIBLE ABOVE SEA LEVEL

10 %
SEA LEVEL

INVISIBLE BELOW SEA LEVEL

90 %

THE ICEBERG

The Iceberg example is also applicable on human beings

THE ICEBERG
KNOWN TO OTHERS

KNOWLEDGE & SKILLS

SEA LEVEL

UNKNOWN TO OTHERS

ATTITUDE

KNOWN TO OTHERS

THE ICEBERG

BEHAVIOR
SEA LEVEL

UNKNOWN TO OTHERS

ATTITUDE

WHAT MAKES YOUR LIFE 100% SUCCESSFUL ?

Let each letter of the alphabetic has a value equals to it sequence of the alphabetical order:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 S K I L L S 19 11 9 12 12 19 K N O W L E D G E 11 14 15 23 12 5 4 7 5

= = =

82

96
100

A T T I T U D E 1 20 20 9 20 21 4 5

A Positive Attitude
Increases Productivity Fosters Teamwork Solves Problems Improves Quality Breeds Loyalty Increases Profits Makes a Pleasing personality Leads you to Success.

A Negative Attitude
Leads to Bitterness Resentment A purposeless life ILL health High stress levels for self and for others

Reasons for Failure

Unwillingness to take risk Lack of persistence Instant gratification Looking for shortcuts Selfishness and greed Lack of conviction Fear Lack of discipline Poor self esteem Fatalistic attitude

What is Negative Attitude..

Developing negative attitude towards life is more mental than physical.

A bad relationship, poor self image, a history of abuse, stress, frustration and many other factors can change your overall attitude towards life
It directly impedes your overall performance.

Such tendencies are deep-rooted in mind and nurtured by excessive Negative Emotions.

How to Overcome Negative Attitude

WORK on your personal foundation, namely in the Five Pillars of Attraction. Remember what F.R.E.S.H. stands for: F: Finances R: Relationships E: Environment S: Spirituality H: Health Right now, write down one task for each of the Five Pillars (F.R.E.S.H.) that you can make an immediate improvement in.

COMMUNICATION

Communication.

Transferring information from one person to another person that leads to some outcome

The Communication Process

MESSAGE

SENDER

MEDIUM

RECEIVER

FEEDBACK

Communication
Methods:
Verbal Face to Face Written Electronic Visual Audio Group Meetings Notice Boards Text

Communication
Medium:
Letters Memo Report Notice board Faxes Telephone E-mail Face to face Body language Video/video conferencing Internet

Business Communication

Behavioural aspects of communication skill

Treat people with courtesy
Learn to respect others views Develop the habit of accommodating others views Never be too absorbed in yourself Show interest in other people Give orders in the form of requests Seek clarification / guidance

Dos - Communication
Greet people warmly

skills

Show interest in listening to others Always use polite words The tone of voice must be even / mono tone must be avoided Verbal communication must coincide with body language Present your views to effect others perception

Donts-

Communication skills

Avoid double meaning phrases, unpleasant jokes, hurting remarks, loose talks, spicy gossip Avoid comments, enquiries anything personal or

sensitive
Avoid offering unsolicited advice

Avoid usage of complicated idioms and phrases,

professional jargons and local adages and slang

Verbal Communication
Get one or more internships
dont be afraid to express your ideas

Practice talking with elderly people

Non Verbal Communication

Personal Appearance Posture Gestures Facial Expressions Eye Contact Space Distancing

Communication in Person
____% of communication consists of body language

58

____% is expressed through tone of voice

35

____% is communicated through words

A key to Effective Communication S M I L E

SMILE You will appear CONFIDENT MAINTAIN eye contact. You will be seen as more sincere, honest, & informed. INVITE receiver by giving them time to think. You will be seen as polite when you allow uninterrupted response. LOOK your best, look professional. Be appropriately dressed. ENCOURAGE the other person. Keep a pleasant facial expression & give nods to show interest & attention.

Telephone Manners
RIGHT
R Respond Promptly I - Identify yourself Clearly G Go out of way to Help H Hear & Hear Carefully
T Terminate Politely

Answering - Phone
Prior to picking up the telephone, make sure youre approaching the call in a positive way. Try to Answer the call within 3 rings. Know your department standards and apply them.

Greet the CALLER with a Good Morning or Good afternoon.

Example:
Good Morning, sunflower education system Pvt Ltd, this is NISHA, How may I help you?

USE THESE WORD.. TO BE COURTEOUS

Sorry Excuse Me Thank you Please

Discipline
Good Employee should First be a Disciplined Person. Be Punctual in your work Proper use of the office equipment and facilities Discipline with the BOSS & Colleagues Avoid any type of Discrimination Avoid any type of Personal Harassment Avoid any Affair / Loose Talk during Working Hours

SINCERITY
Sincerity is generally understood to be truth in word and act.

One who means what he says is a sincere person.

Sincerity can be of two ways Sincerity in Work Sincerity as Hard Work A person who is sincere will be Committed Punctual to Work.

HARD WORK
It is the effort you put to complete the work. Hard work can be in two ways Result oriented hard work No care about result but only money.

Punctuality
Punctuality is the quality of person who complete his work on time. Punctual person will not give chance to others to remind him regarding his work / feedback. He will be proactive for his assignment.

Creativity
As a Corporate Employee , you should try to be Creative in your work. Share your ideas & suggestions with your SENIOR to make your workplace more efficient.

INTEGRITY
Integrity is the Honesty in an Employee.
Integrity represents the inner feelings / thinking in an individual.

Teamwork
Team members actively work together to achieve a

common purpose.
Teamwork is the central foundation of any high

performance team.

New Skills Are Important

Boss Communication: Tasks and Achievements. Criticism: How to accept it, admit it, thank them, and demonstrate change. Give Compliments who highlight our weakness. Acknowledge Others: Be friendly with your Colleagues

Your Boss

No surprise! Communicate! Demonstrate loyalty. Keep confidence. Remember your boss is human. Implement the Advise of your BOSS

Watch Your Personal Life

Your personal life is also important for your Growth.
Keep your private life private.

Your personal life shouldn't disturb your professional life.

Market Knowledge
Update yourself with the Market General Knowledge.
Show eagerness to learn apart from your daily work. Keep update knowledge about your competition, other department work, etc.

Department in your company

SALES MARKETING HRD & ADMIN FINANCE STORES & PURCHASE EDP & IT

COMPANY OBJECTIVES

DEPARTMENT OBJECTIVES

OBJECTIVES OF HOD

ALLOCATE INDIVIDUAL AS PER THE SKILLS & EXPERIENCE

MANAGEMENT EXPECTATION FROM THE INDIVIDUAL

COMPANY OBJECTIVES

DEPARTMENT OBJECTIVES
Company Objectives in turn becomes the objectives for a Department. Based on the company objectives, HOD plan the Individual Staff Objectives

HRD Department Function

HR Policy Formulation & Implementation Recruitment & Selection Training & Development Performance Appraisal Compensation Grievance Redressal Employee Welfare Future Strategy & Business Plan

Admin Department Function

Facility & Infrastructure House Keeping Security Management Canteen & Transport Event Management AMC of Utility Administration Grievances Dealing with Government Agencies

Finance Department Function

Identify the Finance need & arrangement. Cash flow Management. Debtor & Creditor Management. Accounting Office expenses with the respective head Preparation of Profit & Loss /Balance Sheet Taxation & Commercial Matters. Audit & Cost Control Measures

Marketing Department Function

Creates Brand Image & Awareness in the Market Increase the Customer Step In for our Product.

Chalk Out Schemes & Advt Plan for the Sale

Explore the new Marketing segment. Focus on Customer Service & Delight

Stores & Purchase

Plan & Propose the Requirement of the Various Dept. Raise the P.O & Arrange the material. Stock & arrange the distribution. Account the Purchase & Issue of Materials Maintain Proper Stock Taking & Audit.

Highlight the Dead Stock.

Submit MIS on the Consumable & New Vendor Development.

EDP & IT Department Function

Company provides Computer / Internet / Email / Printer / Scanner etc., for the smooth functioning of the work. We should use it for the Official purpose only.

Dept-Coordination
The act of working together Coordination means integrating or linking together different parts of an organization to accomplish a collective set of tasks.

MANAGEMENT EXPECTATIONS
To work in a Team & put our maximum effort in the work. Take the Ownership & complete the task as per the schedule. Maintain Honesty, Punctuality & Loyalty towards the work & company.

Expansion Strategies of your company

2007 2010

Expansion Strategies of your company

YOUR COMPANY TREE CMD

EDP & IT SALES

STORES

ADMIN

MARKETING

FINANCE

HRD

Thank You!