Staff Training

Mary Jo Peavy, CSADP, CPPE Prevention Coordinator Operation Snowball, Inc.

Funding provided in part by the Illinois Department of Human Services (DHS)

Training Components

Selecting Staff Staff Training Requirements Co-Facilitator Roles Group Concepts Activities that Teach Processing Activities Facilitation Skills Questions and Answers

Your Winning Team

Leadership Team

Co-Directors Participant Consultants Staff Consultants Administrative Coordinators Activity Coordinators

Volunteer Staff Risk Management

Nurse Paramedic

Selecting Staff

Applying for Staff

Application Process Drug-Free Contract Role Modeling

Attend all sessions and activities Participate fully! Learn and have fun at the same time

Staff Training Requirements

Team Building Mandated reporting Rules for staff and participants during event Role modeling Facilitation responsibilities Scenario Review

Co-Facilitator Roles

Pairing

Youth/adult staff Understand each others roles Assign who will cover each part of the agenda Select ice breakers and other activities Get supplies and materials Decorate name tags, room, make warm fuzzies

Planning

Co-Facilitator Role (cont.)

Registration carry out assigned job, assist participants, spot loners General Sessions be a role model, sit with participants, supervise Meals be a role model, sit with participants, supervise Free Time be available to support activities, share your talents, take care of you Small Groups review agendas, follow all mandatory directions in the agenda, use suggested activities, be creative, have fun

Characteristics of Good Facilitators

Patient Able to identify the phase the group is in Able to adapt activities/questions to meet the group where it is at Has a good understanding of who they are and what their issues or motives are and be able to separate from needs of the group FLEXIBLE

What do you see?

A young lady or an elderly lady?

Set Group Rules

Have group make its own rules in first meeting Brainstorm on flip chart paper or chalkboard and leave posted Confidentiality 3 Hurts Rule Respect Honesty Listening to each other

Small Groups

As a small group leader you should keep the following things in mind. Owning it group should own itself It is their group you should not talk about yourself Control your job is to facilitate and keep the group moving No therapy you are not qualified and give no advice Eye Contact make eye contact as you speak and listen

Small Groups (cont.)

Common Sense use your common sense On time explain why being on time is important Folders participants are responsible for having their folders with them at all times. Name tags encourage them to wear their name tags at all times. Check in with leaders in large group Respect the property of others stay off others beds

Challenging People
Monopolizer Interrupter Wallflower Dumper

Other Challenging Situations

Participants who dont get along Someone tries to do your job for you Difficulty with adult leaders Side conversations Comparing this year to last year

Games... Activities That Teach?

Relax the group Break the ice and get group interacting

Communication Cooperation Trust Spontaneous and all encompassing

Group Problem Solving Closing/Wrap-Up

Processing Activities
What So What Now What

Facilitation Skills

Group Dynamics

Inclusion (form) What is this group about and how do I fit in? Is this group safe? Influence (storm) Whos in charge? How are we going to work together and decide what to do? Affection (norm) We are a group, not just a collection of people. Segue (conform) Reflection occurs, validate experience and feelings.

Group Concepts

Democracy:
unique to share

each person has equal opportunity to participate

Egalitarianism: Responsibility:

each person has something

each person is responsible for their own behavior, life, and experiences, develop sense of ownership of group

Group Concepts (cont.)

Cooperation:
goals

work together to achieve group

Honesty: Respect:

members must be honest with themselves and each other all values & opinions of each group member must be respected in order for trust to develop

Group Concepts (cont.)

Confidentiality: concept that everything

said in the group remains in the group, with exception of disclosure of something that will harm themselves or others, upon which the proper authorities need to be contacted

Listening: not give advice, but listen and

validate what has been communicated, listen verbally and nonverbally

Group Decision Processing

Group conflict is normal and good Encourage group participation in decision-making Stay on task Allow for participant input Allow plenty of time for decision-making

Communication Skills

Cement of the group-holds bricks together Use a language all can understand Try to hear the other persons perspective Do not use communication stoppers

Communication Skills (cont.)

Empathy attending to the other persons needs. Attending Skills an awareness of your behavior and that of the person with whom you are speaking.

Eye Contact Body Posture Fidgeting

Body Proximity Facial Expressions Body Movement

Verbal Attending Skills minimum response is the key

Communication Skills (cont.)

Open & closed-ended questions and statements

Closed questions & statements You feel badly, dont you? Its hard to think about, isnt it? I know that youre sad. Open-ended questions & statements How do you feel about it? What do you think? Tell me about it.

Communication Skills (cont.)

Purpose in asking questions are

To stimulate discussion To analyze an exercise or presentation To evaluate the groups progress

Avoid leading questions Dont ask yes or no questions Phrase questions in a positive manner Prepare questions in advance

Communication Skills (cont.)

Reflection and Paraphrasing

Empathy, caring, genuineness

Reflection is mirroring a persons words for them. Paraphrasing is picking up on the feelings the person is presenting. Surface feelings Hidden feelings

Communication Skills (cont.)

Summarizing is a form of parphrasing.

A reflection on feelings, thoughts and facts Not only done at the end of a conversation. Can be used throughout conversation when feeling stuck. Points out important statements and feelings brought up

OS Traditions

Warm Fuzzies Songs banana song, car song, etc. Games - M&M Game, human knot, etc. IALAC Hand goes up mouth goes shut Small group rights said here, stays here

Supports out there!

IADDA/Operation Snowball, Inc. 1-800-252-6301 or www.ositi.org Mentor Chapter InTouch Offices Local Prevention Provider Other Operation Snowball Chapters OS Board of Directors Rep
Contact IADDA/OS, Inc. for contact names and phone numbers.

Help!! Anyone?

Questions and Fears...