Process Analysis

Presented By: Click to edit Master subtitle style

Jaydeep Modi Sundeep Tiwari Vikas Khoyani Sahil Sherasiya Maruthu Pandyan Kishan Gupta Dharmin Bhikadiya

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what is process?

Process is a series of action to achieve the target Process analysis is the documentation and detailed understanding of how work is performed and how it can be redesigned

What is process analysis?

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2. Define Scope
3. Document Process

1. Identify Opportunit y

Blue-Print Of Process Analysis

6. Implement Click to edit Master subtitle style Changes

4. Evaluate Performan ce

5. Redesig n Process 6/18/12

Documenting the Process

The method of presenting all the processor of work on a piece of paper

Flowchart

A flow chart traces the flow of information, customers, equipment or material through the various steps of a process Flowchart has no precise format and typically are drawn with boxes and with lines and arrows to show the sequencing

Service Blueprint

A service blue print is a special flowchart of a service process that shows which steps have high customers contact

This special feature identify which steps are visible to customer and those that are not 6/18/12

Documenting the Process

Process chart

A process chart is organized way of documenting all the activities performed by a person or group of people at work station, with customer, or working with certain material It analyze process using a table and provide information about each step in the process Operation Transportation Inspection Delay storage

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Work Measurement Techniques

Process documentation would not be complete without estimate of the average time each step in the process would take
Time estimation can be done in following ways:
v

Time study method

v

Selecting the work element Timing the element Determining the sample size Setting the final standard

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Work Measurement Techniques

v

Predetermined data approach

v

The predetermined data approach divides each work element even more in to series of micro motion that make up the element

Work sampling method

v

Work sampling estimate the proportion of time spend b people or machine on different activity based on observation randomized over time

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Learning curve analysis

Evaluating Performance

Data analysis tools

Matrix may revel a performance gape various tools are available to help us to understand the causes of the problem Checklist Histograms and Bar charts Pareto charts Scatter diagrams Cause-and-effect diagrams graphs

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Data snooping

Evaluating Performance

Simulation

Process simulation is the act of reproducing the behavior of a process using a model that describe each step Data collection Random number assignment Model formulation

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Benchmarking
It is a systematic procedure that measures a firms process services and product
Benchmarking consists of 4 basic step:

Planning Analysis Integration Action

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Managing Process
Metrics goals must be continually evaluated and reset to fit changing requirement.
Avoid the following 7 mistakes when managing process:

Not Connecting with Strategic Issue Not Involving the Right People in the Right Way Not Giving the Design Teams and Process Analysts a Clear Charter, and then Holding Them Accountable Not Being Satisfied Unless Fundamental Reengineering Changes are Made
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the Impact on People

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n a h T k u o