The 4 Cs Of Stress Management Todd C. Harris, Ph.D.

Director Of Research PI Worldwide

Roadmap 1. The Work Environment 2. Burnout Components & Affected Industries 3. Workplace Stress Statistics 4. Stress Management & 4 Cs 5. Other Considerations

The Work Environment Work- A Defining Characteristic For Peoples Lives Organizational Responsibility- Provide Employees with a Safe & Healthy Working Environment

Employee Physical & Emotional Well-Being Leads to Organizational Efficiency & Profitability
Growing Levels of Workplace Stress in Industrialized Countries

Burnout Components Components of Burnout Common in Healthcare & Human services:

Emotional Exhaustion Feelings of Depersonalization Feeling of Insufficient Personal Success Feeling of Insufficient Personal accomplishment

Industries Affected By Burnout Burnout was First Observed in Caring Professions

Burnout in Nurses- Stems from Changes in Staffing Patterns & Care Delivery Burnout in Social Workers- Front Line Workers are Overburdened with Unmanageable Workloads Burnout in Teachers- Resulting From Inability to Protect Oneself Against Threats to Self Esteem & Well Being

The Cause of Burnout

Heavy Workloads- Leads to Poor Mental & Physical Health & Lost Time Demanding Responsibilities- Leads to Feelings of Being Overwhelmed, Inability to Cope & Reduced Ability to Concentrate & Make Decisions Care Giving Responsibilities Long & Unpredictable Work Hours Leading to Intense Stress

City-Wise Workplace Stress Statistics

Stress Levels

Gallup-Healthways Well-Being Index

Stress Management

Enable Employees to See the link Between their Behavior & the Consequences that Follow From It Build Positive Social Relationships with Co-Workers

Treat Employees as Part of a Larger Community

Stress Management

Give Employees Clear Roles Define Appropriate Rules & Standards Assign Compatible Tasks to Employees Refrain From Giving Too Many Tasks at the Same Time

The Four Cs Control- Ensure Employees have Sufficient Control Over their Work Activities Interpersonal Contact- Give Employees the Opportunity to Build Positive Social Relationships With their Co-Workers Role Clarity- Define Rules & Standards & Give Frequent Performance Feedback

Role Conflict- Refrain from Giving Incompatible Multiple Tasks to Employees

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Other Considerations
Do Employees have the Opportunity to Utilize the Abilities & Skills that they Possess? Are Employees given Chances to Develop New Skills? Does the Work Environment Provide Choices & Options? Is the work repetitive?

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Want to Know More?

Curious About Knowing More? Learn More About The Science of Stress Management http://bit.ly/workplacestressmanagement

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Thank you!
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