White Associates

Research & Development, LLC

Applications Portfolio Governance & Support Structure

White Associates
Research & Development, LLC

Maintain the brain, outsource the brawn

White Associates
Research & Development, LLC

Our operational model dictates that White Associates R&D will retain the intellectual aspects of IT operations necessary to align our technology strategy with corporate business objectives, develop best fit solutions for equipping and empowering our professional staff, architect the appropriate enabling technologies, and condense these materials into build documents, SOWs, and contracts such that they can be provided to outsourcing organizations who provide the required services as a matter of core competency. The intent is to manage service delivery from a price point and SLA basis. The intent is not to diminish the value of any organizations work effort, rather to create an operational definition of brawn as any set of tasks that can be delivered against our standards and managed in the context of price and service quality, regardless of the complexity of the task. We believe this approach will allow us to better control costs, improve adoption of global standards, enhance our agility with regard to technology, and better leverage the IT knowledge workers within White Associates R&D.

Executive IT Consultancy for the Intelligent Enterprise

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High level structure all applications

Maintain the brain, outsource the brawn

White Associates
Research & Development, LLC

~Brain~
Roles Define Application Needs Set Priorities Recommend Projects Monitor Performance Roles End User Liaison/Support Daily Process Reconciliation Minor Break/Fix (Level 2&3) Project Definition

Executive Team Application Steering Committee Functional Support Team

Roles Define Strategic Direction Approve Projects Provide Funding Roles Cost/Benefit Analysis Global IT Strategy Process Management Vendor Management Minor Break/Fix (Level 2&3) SLA Monitoring Service Delivery Mgt Price point & SLAs

CIO Technical Support Team SDMs

Consulting Dev Team

Roles Provide Resources/Manage Projects in Accordance With Approved SOWs

Call Center Help Desk

Roles Provide Level 1 Support Route Calls as Required

AHP/ASP Hosting Ptnr

Roles Infrastructure Mgt. Environment Availability System DBA

Managed Services
Roles Application Availability Job/Process Scheduling Application Monitoring DBA/Change Management Performance Management
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Beneficiary Organization

IT Organization

External Provider

Executive IT Consultancy for the Intelligent Enterprise

Applications Development
Maintain the brain, outsource the brawn

White Associates
Research & Development, LLC

Application Steering Committee

Requirements Priorities Recommend Projects - Upgrades - New Mods Functional Requirements Subject Matter Expertise Application Testing & Benchmarking Process Management

Executive Committee
Cost/Benefit Analysis Vendor Management Reciprocity Strategic Direction Project Approval Funding

Functional Support Teams

CIO Technical Support Teams (Mirror Functional) Service Delivery Managers

Contract Negotiations Services & SLAs

CRM HR

Finance
Recruiting Resource Mgt

~Brawn~
Consulting Dev Team Call Center

Future State

AHP / ASP

Managed Services
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Executive IT Consultancy for the Intelligent Enterprise

Applications Management
Ad hoc Application Operation Committee
Requirements Priorities Recommend Projects - Upgrades - New Mods
Cost Benchmarking Reciprocity Tracking

White Associates
Research & Development, LLC

Executive Committee
Approval for Upgrades

SLA + Budget Approval

Functional Support Teams

CRM HR Finance Recruiting Resource Mgt

Application Upgrade Requirements + Cost/Benefit Level 3 Support Oversight of Services and Upgrades Change Management

CIO Technical Support Teams (Mirror Functional)

Service Delivery Managers

Oversight of SLA Review of Costs SLA + Services

Future State

Consulting Dev Team

Call Center

AHP / ASP

Managed Services
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Executive IT Consultancy for the Intelligent Enterprise

Logical Segregation of Duties

Major Application Enhancement
Application Management Db Mgt Db Ops Ping Power Pipe Patching (OS) Monitoring

White Associates
Research & Development, LLC

Major modifications usually involve a Consulting team working with internal resources on implementation projects An ASP provides application configuration and routine operations support, to include database schema definition and application maintenance An AHP builds and operates a technical environment necessary to meet the SOW & SLAs. The hosting provider typically manages the physical environment, to include the OS, monitoring agents, and database service The IT organizations states the requirements as a SOW & SLAs Beneficiary organization subject matter expertise defines system requirements
Executive IT Consultancy for the Intelligent Enterprise Page 5

Technical Requirements Functional Requirements