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MIS in Banking

Presented By: Sigma Christian Neely Davda Almira Menezes Nita Purbiya

Introduction
Banking is generally understood as a place where the financial services are offered, viz., checking, savings and providing credit to the customers.
The scope of this service in todays world is expanded where the banks have become an instrument in providing financial assistance to a number of activities as a policy or by regulation for meeting socio-economic obligations.

Factors affecting Customer Choice


The ease of doing the business.

The quality of the personnel and the service.


The range of the financial services.

Banking as a Service
The bank has a wide range of customers like individuals, institutions, trusts, business organizations, Government and local bodies. It deals with a number of transactions which also vary widely in terms of length and complexity.
The distinctive service in banking mostly means solving the customers problems in the financial matters, and the single, most widely used measures of quick service is elapsed time of transaction executions.

MIS for the Banking Sector


To avoid the inconvenience of going to a number of places for payment of small amounts, customers need service at the counter to pay electricity bills, taxes and duties to the local bodies and the Government.
Hence, to meet these demands of the customers the MIS should be designed to identify, decide and design a service strategy for offering a distinctive service to the wide range of customers seeking a variety of service demands.

Design Issues for MIS


1. Customer Database 2. Service to the Account Holders

3. Service for Business Promotions


4. The Index Monitoring System 5. Human Resource Upgrade

1. Customer Database
The management of the bank creates a customer database and analyses the needs of the customers from time to time to create suitable service packages.

Factors affecting Service Expectations and Perceptions


Customer Individuals, company, institutions, etc. Operator Housewife, employee, officer of the organization. Range of service Savings, credit checking and payment, the other financial services. Class of customers Income group, corporate bodies, etc. Working hours Morning, afternoon, evening, etc.

2. Service to the Account Holders


The Account holders need constant advising on the status and its operations, and use their accounts for routine payments affecting the balances.

Reports generated by MIS


The non-moving account. The account having balance more than a certain amount. The account going down minimum certain balance. The routine payments not made. The routine credits not arrived. The defaults on loan repayment. The delays on crediting Cheque amounts. A sudden rise and fall in the account movement. The account holders giving 80% business to take personal care of their service expectations and perceptions.

Based on these reports, the management of the bank should alert or warn the customer to act on his account to correct the situation. The personal and individual account holders need such a service badly as they have to manage their domestic or business activities in a tight money situation.

The MIS built around such demands would help not only the bank manager but also the account holder.

3. Service for Business Promotions


The bank finances can be utilized in a number of ways to increase the banking operations by offering credit to the right kind of customers.

It is necessary for a bank to study the trend in the business industry and solicit the customers from the upcoming and growing business sector. The MIS should concentrate on data collection from the various sources to analyze and conclude the future business strategy.

Such information will help the banker to move out to talk to the customer to obtain business for the bank.

4. The Index Monitoring System


One more feature of the MIS is to monitor the variety of indices and ratios related to banking operations which are internal to the banking business.

Some of these ratios fulfill the statutory needs, some meet the policy needs and so on. It is necessary to build the MIS applications to support the bank manager in making decisions to keep a different index, norms and ratios within the acceptable limits. He should also get support through DSS to handle the problem of not meeting these statutory standards.

5. Human Resource Upgrade


An MIS makes a service faster and quicker but still it requires a human touch and skill.

The financial world changes so fast that retaining a customer base is a challenge. The service has to be more aggressive for specific problem solving of the customer. The MIS should identify such needs and offer help to the management in designing training course for the employees to improve their knowledge about banking and financial world.

The customer of the bank expect the service to be delivered in a smooth, problem-free, efficient and timely manner. It is therefore, necessary to set the internal standards on the art, the accuracy, the responsiveness and timeliness. The systems and the resources provided to achieve these standards need monitoring and the MIS will provide a feedback on the standards so they can be regulated and controlled.

Types of Reports
a. Scheduled Reports:
Scheduled reports also called periodic reports are those that are issued periodically i.e. hourly, daily, weekly, monthly, quarterly, or annually.

b. Exception Reports:
Exception reports are issued when something unusual takes place that require the attention of management.

c. Demand Reports:
Demand reports are generated when someone with authority request information in response to an unscheduled demand.

d. Summary Reports:
Summary reports show totals and trends.

MIS in Banking

INPUTS

MIS in Banking

CONTROLS AND VALIDATIONS

MIS in Banking

OUTPUT/ EXCEPTION REPORTS

MIS in Banking

CASE STUDY

MIS Saves Bank 30 Percent Man Hours and substantial operational cost in First Year.
Financial Services Provider, Lakshmi Vilas Bank, Gains Competitive Advantage

The Reason they chose MIS


An important information was urgently required by Top

Management for taking a critical decision.

The team was unable to put together the information on the fly.

LVBs systems were under-equipped to deal with such an emergency.


The Accounts and Planning team spent a large part of its day collating financial data from 251 branches, submitted in various formats. Analyzing, archiving and creating statutory reports took valuable time, effort and resources.

and the Need arises


The Bank needed to leverage the voluminous data in the core banking system and convert them to intelligent information to help decision making.

This kind of decision support system has a dramatic impact on the bottom line.
New developments in technology such as information dashboards, real-time information and quick analytics were the key objectives set for the new reporting tool.

The Right Remedy


The bank chose a solution by D2K Technologies. It was led by an ex-banker with functional and technical knowledge of the financial services industry.

The MIS solution offered consolidation, accuracy and real time information for internal use as well as compliance related reports. It provided security, reliability, and scalability for businesscritical applications.

Improvements Experienced
A Competitive Edge
Savings and Earning Potential Up Improves Financial Management & Compliance Dashboards Enable Management with Decision Making

MIS Solutions Empowers the Bank


The new solution is much more than just reporting tool. Its changing how LVB functions and thinks. Not only are the employees more efficient and happier, the management is setting strategic goals by evaluating past trends. Customers perceive the bank as smarter and sharper with access to more relevant information. Overall, all stakeholders have seen a perceptible posi-tive impact on the Banks image.

THANK YOU

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