Beruflich Dokumente
Kultur Dokumente
Presented By: Sigma Christian Neely Davda Almira Menezes Nita Purbiya
Introduction
Banking is generally understood as a place where the financial services are offered, viz., checking, savings and providing credit to the customers.
The scope of this service in todays world is expanded where the banks have become an instrument in providing financial assistance to a number of activities as a policy or by regulation for meeting socio-economic obligations.
Banking as a Service
The bank has a wide range of customers like individuals, institutions, trusts, business organizations, Government and local bodies. It deals with a number of transactions which also vary widely in terms of length and complexity.
The distinctive service in banking mostly means solving the customers problems in the financial matters, and the single, most widely used measures of quick service is elapsed time of transaction executions.
1. Customer Database
The management of the bank creates a customer database and analyses the needs of the customers from time to time to create suitable service packages.
Based on these reports, the management of the bank should alert or warn the customer to act on his account to correct the situation. The personal and individual account holders need such a service badly as they have to manage their domestic or business activities in a tight money situation.
The MIS built around such demands would help not only the bank manager but also the account holder.
It is necessary for a bank to study the trend in the business industry and solicit the customers from the upcoming and growing business sector. The MIS should concentrate on data collection from the various sources to analyze and conclude the future business strategy.
Such information will help the banker to move out to talk to the customer to obtain business for the bank.
Some of these ratios fulfill the statutory needs, some meet the policy needs and so on. It is necessary to build the MIS applications to support the bank manager in making decisions to keep a different index, norms and ratios within the acceptable limits. He should also get support through DSS to handle the problem of not meeting these statutory standards.
The financial world changes so fast that retaining a customer base is a challenge. The service has to be more aggressive for specific problem solving of the customer. The MIS should identify such needs and offer help to the management in designing training course for the employees to improve their knowledge about banking and financial world.
The customer of the bank expect the service to be delivered in a smooth, problem-free, efficient and timely manner. It is therefore, necessary to set the internal standards on the art, the accuracy, the responsiveness and timeliness. The systems and the resources provided to achieve these standards need monitoring and the MIS will provide a feedback on the standards so they can be regulated and controlled.
Types of Reports
a. Scheduled Reports:
Scheduled reports also called periodic reports are those that are issued periodically i.e. hourly, daily, weekly, monthly, quarterly, or annually.
b. Exception Reports:
Exception reports are issued when something unusual takes place that require the attention of management.
c. Demand Reports:
Demand reports are generated when someone with authority request information in response to an unscheduled demand.
d. Summary Reports:
Summary reports show totals and trends.
MIS in Banking
INPUTS
MIS in Banking
MIS in Banking
MIS in Banking
CASE STUDY
MIS Saves Bank 30 Percent Man Hours and substantial operational cost in First Year.
Financial Services Provider, Lakshmi Vilas Bank, Gains Competitive Advantage
The team was unable to put together the information on the fly.
This kind of decision support system has a dramatic impact on the bottom line.
New developments in technology such as information dashboards, real-time information and quick analytics were the key objectives set for the new reporting tool.
The MIS solution offered consolidation, accuracy and real time information for internal use as well as compliance related reports. It provided security, reliability, and scalability for businesscritical applications.
Improvements Experienced
A Competitive Edge
Savings and Earning Potential Up Improves Financial Management & Compliance Dashboards Enable Management with Decision Making
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