PATILCourier Services Patil COURIER SERVICE

OUR COMMITMENT YOUR TRUST!

Submitted ByPankaj Patil Vaibhav Mane Patil Pritesh Naik Prashant Bobade Radhika Jadhav Shashank Wankhede

FEATURES
Rates are most economical and competitive. Different Contracts to choose by clients depending upon the number of documents per month. Our service is 100% confidential at all times.

Target Audience
We'll be targeting schools and colleges for delivery of customized courier service. Well be also targeting banks and corporate on the basis of monthly contract for the same. Target the local market mainly in 4 strategic locations in the City.

Promotions Of Services
Advertising: By small hoardings in front of schools and colleges. Direct Marketing: By distributing pamphlets to the students and teachers. Internet Marketing: By advertising on social networks with the special offers. SMS: Bulk sms to the attract new customers

Key points in Strategy

Providing services at discounted rates for few months

Always deliver packages on time every time Work in partnership and intermediaries deliver the services required by customers

Service Distribution

Service Distribution
Channels for services are often directfrom creator of the service directly to the customer

Services cannot be owned, there are no titles or rights to most services that can passed along a delivery channel
Inventories cannot exist, making warehousing a dispensable function

Delivery of Service through Intermediaries

Intermediaries may co-produce service, fulfilling service principals promises to customers
e.g. Franchise Services

They make service locally available Provide time and place convenience for the customers

Contd
Provide retailing function for customers because they represent multiple service principals
e.g. Travel agents

Primary types of intermediariesFranchisees, Agents & Brokers, Electronic Channel

Strategies for effective service delivery through intermeditiares

Control strategies
Create standard for both revenue and service performance

Empowerment strategies
Service intermeditires allow greater flexibility to intermediaries

Change to a cooperative management structure.

Provide needed support system.

DIRECT / COMPANY OWNED CHANNELS

Benefits
Company has control over the outlets thus owner can maintain consistency in service provision

Control over hiring, firing, and motivating employees

Allow expansion or contraction of sites without being bounded by contractual agreements Owns the customer relationship

Agents and brokers

Reduced selling and distribution cost
Wide representation- they act as company representative in different areas

Knowledge of local markets-knowing the culture and taboos of a particular area

Challenges
loss of control over pricing and other marketing strategies

Types of Services offered

Types of Services to be offered

Normal Services Contracts and Customized services (from schools and corporate) Urgent Services/point-to-point Drop Box Pick Up Request

Normal Services
Will be delivered within the city in 24 working hours Focused on Individual courier

Contracts

Monthly contracts from corporate, banks, Mobile service providers etc. Focused on documents courier. Special customized plans for Schools and colleges

Urgent Courier Service

Orders will be taken prior to 12pm from any center Service will be point-to-point

Pick Up Request
Facility to provide pick up of package from customers doorstep Orders will be taken on phone

Drop Box
Drop Boxes will be placed at customers clients Every time the customer drops his courier a notification would be received to customer and the courier office Courier from box will be cleared within 12 hours Charges will be applied to rent of box and limit.

Pricing Of Services

Pricing
Service Charges Per Month

No. Of Doc. Per Month

For Additional Documents

Weight Limit Per Document

Upto 100 Gms 101 To 250 Gms Rs. 20/For Every Additional 250 Gms Per Document Or Part ThereofRs. 10/- Extra As above As Above As Above As Above

Rs. 600/-

Upto 40

Rs. 15/- Extra

Rs. 700/Rs. 780/Rs. 840/Rs. 880/-

Upto 50 Upto 60 Upto 70 Upto 80

Rs. 14/- Extra Rs. 13/- Extra Rs. 12/- Extra Rs. 11/- Extra

Rs. 900/Rs. 950/Rs. 990/Rs. 510/(NO PICK-UP)

Upto 90
Upto 100 Upto 110 Upto 30

Rs. 10/- Extra

Rs. 9.50/- Extra Rs. 9/- Extra Rs. 17/- Extra

As Above
As Above As Above As Above

Pricing
Service Charges Per Month

No. Of Doc. Per Month

For Additional Documents

Weight Limit Per Document

Upto 100 Gms 101 To 250 Gms Rs. 20/For Every Additional 250 Gms Per Document Or Part ThereofRs. 10/- Extra As above As Above As Above As Above

Rs. 550/-

Upto 40

Rs. 15/- Extra

Rs. 650/Rs. 730/Rs. 790/Rs. 830/-

Upto 50 Upto 60 Upto 70 Upto 80

Rs. 14/- Extra Rs. 13/- Extra Rs. 12/- Extra Rs. 11/- Extra

Rs. 850/Rs. 900/Rs. 940/Rs. 560/(NO PICK-UP)

Upto 90
Upto 100 Upto 110 Upto 30

Rs. 10/- Extra

Rs. 9.50/- Extra Rs. 9/- Extra Rs. 17/- Extra

As Above
As Above As Above As Above

Normal
NEXT WORKING DAY (NX DAY) DELIVERY CHARGES Up To 250 Gms
For Every Additional 250 Gms Per Document Or Part Thereof AMT. (Rs.)

20.00
15.00 extra

NEXT WORKING DAY (NX DAY) DELIVERY CHARGES Up To 250 Gms

AMT. (Rs.) 15.00 10.00 extra

For Every Additional 250 Gms Per Document Or Part Thereof

Urgent
NEXT WORKING DAY URGENT DELIVERY CHARGES Up To 250 Gms
For Every Additional 250 Gms Per Document Or Part Thereof AMT. (Rs.)

25.00
15.00 extra

Overview Of processes

F R O N T S T A G E

Customers Calls ---------------Line of Interaction----------------------------------------------------------------Contact Person (Visible action)

Greet the customer

Contact Person (Invisible action)

Accept the details of the parcel

Check the parcel

Line of Visibility

B A C K S T A G E

Packing the parcel Customers Call centre

Weighting the parcel

Confirm Date, Time & Place of delivery

Handing over receipt to the customer

---------------Line of Internal--------------------------------------------------------------------Physical Interaction

Maintaining records

Sending the parcel to the back office

Dispatching the parcel to the central hub

Receiving parcel from the Source hub

Checking the details of the parcel

Again Checking the weight of the parcel

Dispatching the parcel to the point the destination hubs

Documentation process

Sealing & Bar coding of the parcel

Rail

Road

Loading And Distribution

Loading And Distribution

Mumbai City will be divided in 4 strategic zonesName Of Zone Z1 Z2 Z3 Z4 Zone Hub Dadar Borivili Thane Kurla Lines covered Central & Western Western Central Central & Harbour

This Zones will be having respective offices located near to respective railway stations For other areas only pick-up request services will be provided in the beginning. Zone Hub will be managed on agent ship basis under supervision of manager

Z2 Z3

Z1 Z4

Procedure for distribution

Step1: Collect Orders
Responsibility of Hub-agent Includes all type of services

Step2: Sorting and clearance of package

Clearance will be twice a day (12pm and 4pm) In case of urgent service, clearance will be Just-In-Time

Contd
Step 3: Delivery of stock towards destinations hub
3 Vans will be allocated for every hub Preference of rail route will be taken in case of less

Step4 : Distribution of courier by local agent

Will be done by two wheeler/bicycle/rail route depending upon the destination At the end of the day final daily report will be submitted to the Zone Manager

Operating cost

Operating cost
Month 1 Amount(in rs) Gross margin Expenses Payroll Sales and Marketing expenses Insurance Rent Payroll Taxes(15 %) Other 0 10000 80000 25000 18000 45000 12000 15000

Total Operating Expenses PBIT

Interest expenses Net profit

(205000) (205000)
1900 (203100)

Month 9 Amount(in rs) Gross margin Expenses Payroll Sales and Marketing expenses Insurance Rent Payroll Taxes(15 %) Other 208000 10000 80000 25000 18000 45000 12000 15000

Total Operating Expenses PBIT

Interest expenses Net profit

(205000) 3000
1900 1100