Uploads by Tamires Tonioti

135578643 MIZUKAMI Ensino as Abordagens Do Processo

135578643 MIZUKAMI Ensino as Abordagens Do Processo

resenha

resenha

Camen, 2010

Trabalho Final-metodologia de Projeto

The relationship between total quality management practices and their effects on firm performance

TQM as a management strategy for the next millennia

Fundamentos de métodos de pesquisa em administração

Resumo v. 1 Cap. 17 e 18 v. 2 Cap. 1 e 2

Resumo v. 1 Cap. 17 e 18 v. 2 Cap. 1 e 2

Local Public Transport Service Quality and Tendering Contracts

Corbetta_2010_Capitulo_1.pdf

Govender Ramroop 2013

Brady Cronin 2001

Parasunaman Zeithaml Berry 1988

Parasunaman Zethaml Mahota 2005

Grnroos-challangesfortheorganization

SERVQUAL- A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality

Corporative Entreprenuership Family Firms

síntese empreendedorismo