Uploads by Imee S. Yu

Standard Procedure for Hotel Sales Team Incentives Plan

Example Front Office Magic Words

Night Audit SOP

Night Audit SO1

Job Description for Hotel Florist

Job Description for Reservation Agent

Job Description for Reservation Agent

Safe Deposit Box Procedures in Hotels

Lost-and-Found-Policy

Guest Emergency Procedures

Manager on Duty SOP

SOP - Front Office – Handling Guest Rebates or Allowances

Safe Deposit Box Procedures in Hotels

Guest Emergency Procedures

Suggested Training Schedule for New Housekeeping Employees

Room Attendant Daily Task List1

Standard Procedure for Hotel Sales Team Incentives Plan1

How To Determine Linen Change Frequency in Hotels1

humanresourcessop

Job Description for Conference and Events Sales Manager

Job Description for Executive Chef

Job Description and Duties for Breakfast Chef

Main Factors to Consider While Menu Planning

Job Description for Hotel Sales Coordinator

Gifts, Hospitality, Other Business Courtesies, and Sponsorship

Guidelines on Gifts and Hospitality

Gate Pass Policy

Use of Golf Cart Policy

Security Guard KPI 3

Security Guard KPI 2

Security Guard KPI 1

Security Guard KPI 4

Guest Feedback form sample 1

Guest Feedback form sample 3

Hotel Training Module

Reservationist-Job-description-posting-version

Executive Housekeeper ANUO5

Finance Assistance

Cook

Banquet Function Covering Letter

Banquet Event Checklist

Terms and Conditions Sample - Serviced Apartment Long Stay Tenant & Guests

SOP – Conduct Operation Audit in Front Office

Sample Rules and Regulations For Swimming Pool Usage

SOP Food and Beverage Department Policy for Meetings and Briefing

SOP for Credit Card Acceptance in Hotels

Hotel Management's Steps to Take When Handling Guest Complains of Food Poisoning

Restart Checklist BOH

SOP for VIP Reservation Processing