MIYANO MITSUYO

Phone: +81 7063022685 3-21 Kozu, Chuo Ward, Osaka, 542-0072,

Miyanomitsuyo@gmail.com Japan

BANK TELLER

EDUCATION

Banking and Finance 2017 – 2021

Hitotsubashi University GPA 3.3 /4.0

SKILL

 Financial Analysis Risk Management

 Banking Operations Financial Planning
 Credit Analysis Investment Strategy
 Financial Reporting

EXPERIENCE

Bank teller May 2020 – Oct 2022

Mizuho Bank
Accurately and efficiently processed various transactions for bank customers.
Handled tasks such as cashing checks, accepting deposits, processing withdrawals,
and facilitating loan payments.
Executed money transfers, ensuring precision and compliance with banking
regulations.
Promoted and advised customers on the full range of the bank's products and services.
Provided information and recommendations to meet customers' financial needs and
goals.
Achieved weekly referrals and sales goals through proactive engagement with
customers.
Actively identified opportunities to promote additional banking products and services.
Maintained a high level of customer satisfaction through positive and professional
interactions.
Addressed customer inquiries, provided information, and ensured a smooth banking
experience.
 Successfully processed a high volume of transactions daily, contributing to efficient
branch operations.
Consistently achieved weekly referrals and sales goals, demonstrating a proactive
approach to customer engagement.
Received positive feedback from customers for excellent service and product
knowledge.
Proficient in transaction processing, including checks, deposits, withdrawals, and
money transfers.
Strong product knowledge, enabling effective customer advising and promotion.
Sales and referral skills, achieving weekly goals through customer engagement.
Effective communication and customer interaction skills, fostering positive
relationships.

Bank teller Nov 2022 – Now

Shinsei Bank
Assisted members with account inquiries, transactions, and addressed issues with
various account types.
Conducted thorough research and provided resolutions for account-related concerns
as requested by members.
Proactively promoted credit union products and services during routine daily
transactions.
Capitalized on cross-selling opportunities to enhance member engagement and
satisfaction.
Focused on delivering easy banking solutions, simplifying processes for customer
convenience.
Thrived in a very fast-paced environment, effectively managing customer needs with
efficiency and accuracy.
Adapted to the dynamic nature of the banking industry, handling a high volume of
transactions and inquiries.
Ensured the cash drawer was counted and balanced at the beginning and end of every
shift.
Maintained accuracy in cash handling, minimizing discrepancies and promoting a
secure banking environment.
Successfully resolved a high volume of account-related issues, contributing to
member satisfaction.
Capitalized on cross-selling opportunities, achieving set targets and promoting credit
union products.

LANGUAGE

 English Japan