Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Query Dependency Acceptance Acceptance criteria Acceptance test Acceptance

environment Secondment Billing Closure Closure Code Depreciation Mitigate Variance Variance analysis Access Management Account Manager Adaptive maintenance Additive maintenance Accredited Active Monitoring Activity Activity Based Costing (ABC) Alert Gradual Recovery Root Cause Analysis (RCA) Analytical Modelling Vendor-Managed Use Forward Schedule of Changes (FSC) Requirement Requirements document Requirements Catalog Requirements Portfolio Tender Tendering process Facilities Capitalization Call Call Type Trigger Response rate Response Time User User acceptance Expert user Deutsch Abfrage, Frage Abhngigkeit Abnahme Abnahmekriterien Abnahmetest Abnahmeumgebung Abordnung bzw. berlassung Abrechnen, in Rechnung stellen Abschluss Abschlusscode Abschreibung Abschwchen Abweichung Abweichungsanalyse Access Management Account Manager Adaptive Wartungsarbeiten Additive Wartungsarbeiten Akkreditiert Aktives Monitoring (Aktive berwachung) Aktivitt Aktivittsbasierte Kostenrechnung (Activity Based Costing, ABC) Alarm Allmhliche Wiederherstellung Analyse der zugrunde liegenden Ursache (Root Cause Analysis, RCA) Analytisches Modelling Anbieterverwaltete Nutzung nderungszeitplan (Forward Schedule of Change, FSC) Anforderung Anforderungsdokument Anforderungskatalog Anforderungsportfolio Angebot, Ausschreibung Angebotsprozess Anlagen, Einrichtungen Anlagenaktivierung Anruf, aber 'first call' ^= 'Erstkontakt' Anruftyp Ansto Antwortrate Antwortzeit Anwender Anwenderabnahme (wenn es um Tests geht) alternativ auch Anwenderakzeptanz Anwenderexperte

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch User-friendliness User Profile (UP) User support Application Application development Application framework Application Portfolio Application software Application maintenance Application Management Application Management function Application Service Provider (ASP) Application Sizing Work Instruction Workplace Architecture Archive Asset Asset Management Asset Manager Asset Register Attribute Audit Auditability Task Segregation of duties Failure Resilience Downtime Workload Percentage utilisation Workload Management Invocation Exception Report Exploitation Exclusiveness Request for Proposal (RFP) Retire Retirement Replaceability Impact Impact analysis Impact Code Impact scenario Authentication Authentic Deutsch Anwenderfreundlichkeit Anwenderprofil (User Profile, UP) Anwender-Support Anwendung Anwendungsentwicklung Anwendungs-Framework Anwendungsportfolio Anwendungssoftware Anwendungswartung Application Management Application Management Funktion Application Service Provider (ASP) Application Sizing (Kapazittsermittlung fr neue oder genderte Anwendungen) Arbeitsanweisung Arbeitsplatz Architektur Archiv Asset Asset Management Asset Manager Asset-Register Attribut Audit Audit-Fhigkeit / Auditierbarkeit Aufgabe Aufgabentrennung Ausfall Ausfallsicherheit Ausfallzeit Auslastung Auslastungsgrad Auslastungsmanagement Auslsen Ausnahmebericht Ausnutzung Ausschlielichkeit Ausschreibung (Request for Proposal, RFP) Auerkraftsetzen Auerkraftsetzung Austauschbarkeit Auswirkung Auswirkungsanalyse Auswirkungscode Auswirkungsszenario Authentifizierung Authentisch

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Authorised Examination Centre (AEC) Automatic Call Distribution (ACD) Authorisation Availability Management Availability Management Database (AMDB) Availability Management Information System (AMIS) Availability Plan Back-out Back-out Plan Backup Balanced Scorecard Net Present Value (NPV) Baseline Baseline Configuration Baseline Security Tree structures Workflow Position Demand modelling Threat Fix Fix notes Benchmark Benchmarking Naming convention Authority (1) - as in authorization Report Procurement Best Practice Operate Operation Operational Acceptance Operations department Operational Expenditure (OPEX) Operability Operational Cost Operations Control Portable Facility Portability Assessment Relationship Relationship Processes Relation Reference data Biometrics Deutsch Authorised Examination Center (AEC) Automatic Call Distribution (Automatische Anrufverteilung, ACD) Autorisierung Availability Management Availability Management Datenbank (AMDB) Availability Management Information System (AMIS) Availability-Plan (Verfgbarkeitsplan) Backout Backout-Plan Backup (Sicherung) Balanced Scorecard Barwert-Methode (Net Present Value, NPV) Baseline Baseline Configuration Baseline-Sicherheit Baumstrukturen Bearbeitungsstatus Bedarfs-Modelling Bedrohung Beheben Behebungshinweise Benchmark Benchmarking Benennungskonvention Berechtigung Bericht, 'Reporting' = ' Berichtswesen' bzw. 'Berichterstattung' Beschaffung, Einkauf Best Practice Betreiben Betrieb/Betriebsablauf Betriebsabnahme Betriebsabteilung Betriebsausgaben (Operational Expenditure, OPEX) Betriebsfhigkeit Betriebskosten Betriebssteuerung Bewegliche Anlage Beweglichkeit Bewertung Beziehung Beziehungsprozesse Bezug Bezugsdaten Biometrie

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Brainstorming Bridge British Standards Institution (BSI) Budget Bug Build Build Environment Business Business (3) - as in "market sector" Business Capacity Management (BCM) Business Case Business Continuity Management (BCM) Business Continuity Plan (BCP) Business Continuity Team Business IT Alignment (BITA) Business Operations Business Perspective Business process outsourcing (BPO) Business Relationship Management Business Relationship Manager (BRM) Business request Business Service Management (BSM) Business (1) - as in "company" Pattern of Business Activity (PBA) Business Requirement Business Impact Analysis (BIA) Business needs Business Customer Business Driver Business Process Business Service Business environment Business Objective Call Centre Capability Maturity Model (CMM) Capability Maturity Model Integration (CMMI) Capability Model for Client Organizations (eSCM-CL) Capacity Database (CDB) Capacity Management Capacity Management Information System (CMIS) Capacity Plan Capacity Planning CCTA Risk Analysis & Management Method (CRAMM). Certification Authority (CA) Deutsch Brainstorming Bridge British Standards Institution (BSI) Budget Bug Build Build-Umgebung Business Business Business Capacity Management (BCM) Business Case Business Continuity Management (BCM) Business Continuity Plan (BCP) Business Continuity Team Business IT Alignment (BITA) Business Operations Business Perspective Business Process Outsourcing (BPO) Business Relationship Management Business Relationship Manager (BRM) Business Request (Business-Antrag) Business Service Management (BSM) Business, Geschfts-... Business-Aktivittsmuster (Pattern of Business Activity, PBA) Business-Anforderung Business-Auswirkungsanalyse (Business Impact Analysis, BIA) Business-Bedrfnisse Business-Kunde Business-Motivation Business-Prozess Business-Service Business-Umgebung Business-Ziel Call Center Capability Maturity Model (CMM) Capability Maturity Model Integration (CMMI) Capability Model for Client Organizations (eSCM-CL) Capacity Database (CDB) Capacity Management Capacity Management Information System (CMIS) Capacity-Plan Capacity-Planung CCTA Risk Analysis and Management Method (CRAMM). Certification Authority (CA)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Change Change Advisory Board (CAB) Change Case Change Management Change manager Change Record Change Request Change Schedule Change document Change authority Change History Schedule of Changes (SC) Change Model Change log (This is a PRINCE2 term!!) Change control Change Window Chief Sourcing Officer (CSO) Chief Technical Officer (CTO) Chronological Analysis CI Type Clean desk Client COBIT Code of Practice Cold Standby Commercial off the Shelf (COTS) Component Capacity Management (CCM) Component Failure Impact Analysis (CFIA) Computer Aided Systems Engineering Computer Telephony Integration (CTI) Configuration Configuration and Change Management (C&CM) Configuration Baseline Configuration Item (CI) Configuration Management Configuration Management Database (CMDB) Configuration Management plan Configuration Management System (CMS) Configuration manager Configuration Record Configuration documentation Configuration Identification Configuration Status Accounting Configuration Control Configuration Structure Configuration Verification and Audit Deutsch Change Change Advisory Board (CAB) Change Case Change Management Change Manager Change Record Change Request (Change-Antrag) Change Schedule Change-Dokument Change-Genehmigungskompetenz Change-Historie Change-Kalender Change-Modell Change-Protokoll Change-Steuerung Change-Zeitfenster Chief Sourcing Officer (CSO) Chief Technical Officer (CTO) Chronologische Analyse CI-Typ Clean Desk Prinzip Client COBIT Code of Practice Cold Standby Commercial off the Shelf (COTS) Component Capacity Management (CCM) Component Failure Impact Analysis (Analyse der Auswirkungen von Komponentenausfllen, CFIA) Computer Aided Systems Engineering Computer Telephony Integration (CTI) Configuration (Konfiguration) Configuration and Change Management (C&CM) Configuration Baseline Configuration Item (Konfigurationselement, CI) Configuration Management Configuration Management Database (CMDB) Configuration Management Plan Configuration Management System (CMS) Configuration Manager Configuration Record Configuration-Dokumentation Configuration-Identifizierung Configuration-Statusnachweis Configuration-Steuerung Configuration-Struktur Configuration-Verifizierung und -Audit

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Continual Service Improvement (CSI) Continual Service Improvement Model Continual Service Improvement Programme (CSIP) Continuity manager Control Objectives for Information and related Technology (COBIT) Control Processes Core Service Core Service Package (CSP) Cost Centre Cost Plus Cracker CRAMM CSI policies Customer Relationship Management (CRM) Dashboard Data mining Data warehouse Deutsch Continual Service Improvement (Kontinuierliche Serviceverbesserung, CSI) Continual Service Improvement Modell (Kontinuierliches Serviceverbesserungsmodell) Continual Service Improvement Programm (Kontinuierliches Serviceverbesserungsprogramm, CSIP) Continuity Manager Control Objectives for Information and related Technology (COBIT) Control-Prozesse Core Service Core Service Package (CSP) Cost Center Cost Plus Cracker CRAMM CSI-Richtlinien Customer Relationship Management (CRM) Dashboard Data Mining Data Warehouse

Data-to-Information-to-Knowledge-to-Wisdom (DIKW) Data-to-Information-to-Knowledge-to-Wisdom (DIKW) Data Data Administration Database Data infrastructure Data lifecycle Data collection Data transfer time Fault Definitive Hardware Store, DHS Definitive Media Library (DML) Definitive Software Library (DSL) Delta Release Demand Management Deployment Deployment package Design CI Level Clarity Diagnosis Diagnostic Script Differential Charging Digital signature Directory Service Daten Datenadministration Datenbank Dateninfrastruktur Datenlebenszyklus Datensammlung Datenbertragungszeit Defekt Definitive Hardware Store (Magebliches HardwareLager, DHS) Definitive Media Library (Magebliche Medienbibliothek, DML) Definitive Software Library (Magebliche Softwarebibliothek, DSL) Delta-Release Demand Management Deployment Deployment Package Design Detaillierungsgrad des CI Deutlichkeit Diagnose Diagnoseskript Differenzierte Leistungsverrechnung Digitale Signatur Directory-Service

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Direct Cost Prime cost Disaster recovery Disaster recovery management Document Domain Urgent Change Urgency Tier three support Third Party Duplex (full and half) Elapsed time Throughput Early Life Support Tier Echoing Hard charging Effectiveness Efficiency Fit for Use Central point of contact Emergency Change Advisory Board (ECAB) End User Enterprise Application Integration (EAI) Enterprise Services Architecture (ESA) Decryption Development New services development (NSD) Development Environment Service achievement Logging Outcome Detection Detection time Accessibility Error Control Tier one support Discounted cash flow Expanded Incident Lifecycle Escalation Escalation threshold eSourcing Capability Model for Client Organizations (eSCM-CL) eSourcing Capability Model for Service Providers (eSCM-SP) Deutsch Direkte Kosten Direkte Kosten Disaster Recovery Disaster Recovery Management Dokument Domne Dringender Change Dringlichkeit Dritte Support-Ebene Drittpartei Duplex (Voll- und Halb-Duplex) Durchlaufzeit Durchsatz Early Life Support Ebene Echoing Echte Leistungsverrechnung Effektivitt Effizienz Einsatzfhig Einzige Anlaufstelle Emergency Change Advisory Board (ECAB) Endanwender Enterprise Application Integration (EAI) Enterprise Services Architecture (ESA) Entschlsselung Entwicklung Entwicklung neuer Services (New Services Development, NSD) Entwicklungsumgebung Ereichte Servicequalitt Erfassung Ergebnis Erkennung Erkennungszeit Erreichbarkeit Error Control Erste Support-Ebene Ertragswertmethode (im Sinne einer Methode) alternativ: Abgezinster Geldfluss Erweiterter Incident-Lebenszyklus Eskalation Eskalationsgrenze eSourcing Capability Model for Client Organizations (eSCM-CL) eSourcing Capability Model for Service Providers (eSCM-SP)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch European Foundation for Quality Management (EFQM) Evaluation Event Event Management Examination Board Examination Institute for Information Science (EXIN) External audit External Metric External Customer Third-party supplier External Service Provider External Sourcing External Target Business function Facilities Management Capability Fall back Service Window Fault Tree Analysis (FTA) Feedback Error Remediation Fault Management Failure Modes and Effects Analysis (FMEA) Fault Tolerance Fixed Facility Fixed Price Notional Charging Financial Management Financial Management for IT Services Budgeting First-line Support Fishbone Diagram Fixed Cost Flexibility Follow the Sun Framework Command, control and communications Fulfilment Full Release Function Function (1) - as in purpose Function (2) - as in functionality Deutsch European Foundation for Quality Management (EFQM) Evaluation (fr Prozess, sonst Evaluierung) Event Event Management Examination Board Examination Institute for Information Science (EXIN) Exteres Audit Externe Messgre Externer Kunde Externer Lieferant Externer Service Provider Externes Sourcing (Externe Vergabe) Externes Ziel Fachbereich Facilities Management Fhigkeit Fallback Falls Service = Wartung dann Wartungsfenster, falls Service = Dienstleistung dann Servicezeit Fault Tree Analysis (Fehlerbaumanalyse, FTA) Feedback Fehler Fehlerkorrektur Fehlermanagement Fehlermglichkeiten- und Auswirkungsanalyse (Failure Modes and Effects Analysis, FMEA) Fehlertoleranz Feste Anlage Festpreis Fiktive Leistungsverrechnung Financial Management Financial Management for IT Services Finanzplanung First-Level Support Fischgrtendiagramm Fixkosten Flexibilitt Follow the Sun (Weltweit reibungslose Abwicklung) Framework Fhrungs- und Informationssystem Fulfilment Full-Release Funktion Funktion Funktion

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Functional Escalation Functional maintenance Functionality Gap Analysis Gateway Countermeasure Reciprocal Arrangement Secret key Overhead Shared Services Unit Planned Downtime Full cost Business Unit Business outcome Financial year Business value Closed Concurrent Concurrency Good Practice Governance Marginal Cost Threshold Grow the Business (GTB) Validity Hacker Hard fault Hardware Help Desk Hierarchic Escalation Helpfulness Utility cost centre (UCC) Hoax High Availability Host Hot Standby ICT Identification Identity Work in Progress (WIP) Dormant Contract Incident Incident Management Incident Record Incident call Incident Life Cycle Incident control Deutsch Funktionale Eskalation Funktionale Wartung Funktionalitt Gap-Analyse (Lckenanalyse) Gateway Gegenmanahme Gegenseitige Vereinbarung Geheimer Schlssel Gemeinkosten Gemeinsam genutzte Service-Einheit Geplante Nicht-Verfgbarkeit Gesamtkosten Geschftsbereich Geschftsergebnis Geschftsjahr Geschftswert Geschlossen Gleichzeitig Gleichzeitigkeit Good Practice Governance Grenzkosten Grenzwert Grow the Business (Business-Wachstum, GTB) Gltigkeit Hacker Hard Fault (Seitenfehler) Hardware Help Desk Hierarchische Eskalation Hilfsbereitschaft Hilfskostenstelle (Utility Cost Center, UCC) Hoax Hochverfgbarkeit Host Hot Standby ICT Identifizierung Identitt In Arbeit (Work in Progress, WIP) Inaktiver Vertrag Incident Incident Management Incident Record Incident-Anruf Incident-Lebenszyklus Incident-Steuerung

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Indirect Cost Information & Communication Technology (ICT) Information Security Management (ISM) Information Security Management System (ISMS) Information Security Manager Information security plan Information Security Policy Information Systems Examination Board (ISEB) Information Technology Infrastructure Library (ITIL) Information Information management Information system Information Technology (IT) Information processing Informed Customer Infrastructure Infrastructure Service Initiator Input Insource Insourcing Installation Installability Install Recovery Recovery (1) - as in "regain function" Institute of IT Service Management Integrated lifecycle management (ILM) Integration Integration Testing Integrity Interactive Voice Response (IVR) International Organization for Standardization (ISO) International Standards Organisation Internal Metric Internal Rate of Return (IRR) Internal Customer Internal Service Provider Internal Sourcing Internal target Internet Service Provider (ISP) Interoperability Capital Expenditure (CAPEX) Deutsch Indirekte Kosten Information & Communication Technology (ICT) Information Security Management (ISM) Information Security Management System (ISMS) Information Security Manager Information Security Plan Information Security Policy (Richtlinie zur Informationssicherheit) Information Systems Examination Board (ISEB) Information Technology Infrastructure Library (ITIL) Informationen Informationsmanagement Informationssystem Informationstechnologie (IT) Informationsverarbeitung Informierter Kunde Infrastruktur Infrastrukturservice Initiator Input, Eingabe Insource Insourcing (Interne Vergabe) Installation Installationsfhigkeit Installieren Instandsetzung Instandsetzung (im Unterschied zu Restore, sonst "Wiederherstellung") Institute of IT Service Management Integrated Lifecycle Management (ILM) Integration Integrationstest Integritt Interaktive Spracherkennung (Interactive Voice Response, IVR) International Organization for Standardization (ISO) Internationale Standardisierungsorganisation Interne Messgre Interne Zinsfu-Methode (Internal Rate of Return, IRR) Interner Kunde Interner Service Provider Internes Sourcing (Interne Vergabe) Internes Ziel Internet Service Provider (ISP) Interoperabilitt Investitionsausgaben (Capital Expenditure, CAPEX)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Capital investment appraisal Capital Item Capital Costs Ishikawa Diagram ISO 9000 ISO 9001 ISO/IEC 17799 ISO/IEC 20000 ISO/IEC 27001 BS7799 IT Availability Metrics Model (ITAMM) IT Directorate IT Operations Control IT Operations Management IT Operations Management function (IT Operations Control and Facilities Management) IT Service IT Service Continuity Management (ITSCM) IT service continuity manager IT Service Continuity Plan IT service continuity planning IT Service Management (ITSM) IT Service Management Forum (itSMF) IT Service Provider IT Steering Group (ISG) IT Operations ITIL ITIL Certification Management Board (ICMB) IT Infrastructure Element of IT IT manager Job Scheduling Deutsch Investitionsbewertung Investitionsgut Investitionskosten Ishikawa-Diagramm ISO 9000 ISO 9001 ISO/IEC 17799 ISO/IEC 20000 ISO/IEC 27001 ISO/IEC17799/BS7799 (neuer offizieller Titel) IT Availability Metrics Model (ITVerfgbarkeitsmessgren-Modell, ITAMM) IT Directorate (IT-Leitung) IT Operations Control (Steuerung des IT-Betriebs) IT Operations Management IT Operations Management Funktion (IT Operations Control und Facilities Management) IT Service IT Service Continuity Management (ITSCM) IT Service Continuity Manager IT Service Continuity Plan IT Service Continuity Planung IT Service Management (ITSM) IT Service Management Forum (itSMF) IT Service Provider IT Steering Group (ISG) IT-Betrieb ITIL ITIL Certification Management Board (ICMB) IT-Infrastruktur IT-Komponente IT-Manager Job Scheduling (Auftragsplanung) Kann nur im Zusammenhang bersetzt werden, da nicht das Wort immer im anderen Kontext verwendet wird. A very difficult word, there is no direct German equivalent! When using a direct translation cannot be avoided, we found that Lieferergebnis captures quite well the final outcome meaning of the word. Leistungsmerkmal has more the sense of specification Kano-Modell Kapazitt Katastrophe Kategorie Kepner-Tregoe-Analyse Key Performance Indicator (KPI)

Deliverable

Kano Model Capacity Disaster Category Kepner & Tregoe Analysis Key Performance Indicator (KPI)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Classification Knowledge Base Knowledge Management Knowledge process outsourcing (KPO) Known Error Known Error Database (KEDB) Known Error Record Communication facility Compatibility Authority (2) - as in responsibility Authority Matrix Complexity Component Component CI Assembly Compromise (1) - as in settlement of differences in intermediate solution Deutsch Klassifizierung Knowledge Base (Wissensdatenbank) Knowledge Management Knowledge Process Outsourcing (KPO) Known Error Known Error Datenbank (KEDB) Known Error Record Kommunikationsanlage Kompatibilitt Kompetenz Kompetenzmatrix Komplexitt Komponente Komponenten-CI Komponentengruppe Kompromiss

Compromise (2) - as in expose to suspicion, discredit kompromittieren Configure Compliance Compliance costs Connectivity Continuous Improvement Continuous Availability Continuous Operation Continuity Correctability Tension Metrics Corrective measures Corrective maintenance Cost Cost Type Cost Unit Cost Element Cost Management Cost Model Cost-by-Customer Cost Model Cost-by-Service Cost Model Cost Benefit Analysis Value for Money Accounting Costing Surcharging Crisis Management Definitive spares Critical Success Factor (CSF) Konfigurieren Konformitt Konformittskosten Konnektivitt Kontinuierliche Verbesserung Kontinuierliche Verfgbarkeit Kontinuierlicher Betrieb Kontinuitt Korrekturmglichkeit Korrelierende Messgren Korrigierende Manahme Korrigierende Wartung Kosten Kostenart Kosteneinheit Kostenelement Kostenmanagement Kostenmodell Kostenmodell Kosten nach Kunde Kostenmodell Kosten nach Service Kosten-Nutzen-Analyse Kosten-Nutzen-Verhltnis Kostenrechnung Kostenrechnung Kostenzuschlag Krisenmanagement Kritische Ersatzteile Kritischer Erfolgsfaktor (Critical Success Factor, CSF)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Culture Business (2) - as in "customer" Customer Customers Customer assets Customer Based SLAs Customer needs Customer Liaison Customer outcome Customer Portfolio Customer-Managed Use Customer Satisfaction Survey (CSS) Course Corrections Downsizing Latency Running Costs Lifecycle Charging Charging Process Charging Policy Guideline Deliverable Lifecycle management Live Live Environment License Management Logical I/O Local (distributed) Service Desk Resolve, to Resolution Resolution Processes Resolution time Maintenance and Repair Operations (MRO) Major Incident Major Release Managed Services Management Management Information System (MIS) Management of Risk (MoR) Management Information Management System Manual Workaround Going Rate Market Space Recovery Time Objective (RTO) Mean Time Between Failures (MTBF) Deutsch Kultur Kunde Kunde Kunden Kunden-Assets Kundenbasierte SLAs Kundenbedrfnisse Kundenbeziehung Kundenergebnis Kundenportfolio Kundenverwaltete Verwendung Kundenzufriedenheitsumfrage Kurskorrekturen Krzen, Herabsetzen Latenzzeit Laufende Kosten Lebenszyklus Leistungsverrechnung Leistungsverrechnungsprozess Leistungsverrechnungsrichtlinie Leitlinie Lieferergebnis Lifecycle Management Live Live-Umgebung Lizenzmanagement Logical I/O Lokaler (verteilter) Service Desk Lsen Lsung Lsungsprozesse Lsungszeit Maintenance and Repair Operations (MRO) Major Incident (Schwerwiegender Incident) Major Release Managed Services Management Management Information System (MIS) Management of Risk (MoR) Management-Informationen Management-System Manueller Workaround Marktpreis Marktraum Maximale Wiederherstellungszeit nach einem Ausfall (Recovery Time Objective (RTO) Mean Time Between Failures (Durchschnittliche Zeit zwischen zwei Ausfllen, MTBF)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Mean Time Between Service Incidents (MTBSI) Mean Time To Repair (MTTR) Mean Time to Restore Service (MTRS) Metric Middleware Mission Statement Model Modelling Modification Monitor Control Loop Monitoring Driver Traceability Near-Shore Network Network management Network administrator Do Nothing Nonrepudiation Emergency Fix Emergency Change Contingency Planning Emergency Release Usability Senior management Off the Shelf Public key Office of Government Commerce (OGC) Office of Public Sector Information (OPSI) Off-shore On-shore Open Systems Interconnection (OSI) Operational Level Agreement (OLA) Operations Bridge Operations Management Operational Operational reliability Operational process Opportunity Cost Optimise Service Provisioning Optimization (SPO) Deutsch Mean Time Between Service Incidents (Durchschnittliche Zeit zwischen zwei ServiceIncidents, MTBSI) Mean Time To Repair (Durchschnittliche Zeit bis zur Reparatur, MTTR) Mean Time to Restore Service (Durchschnittliche Zeit bis zur Wiederherstellung des Service, MTTRS) Messgre Middleware Mission Statement Modell Modelling (Modellierung) Modifikation Monitor Control Loop (berwachungs/Steuerungskreislauf) Monitoring (berwachung) Motivation, Motiv Nachvollziehbarkeit Nearshore (Nahverlagerung) Netzwerk Netzwerk Management Netzwerk-Administrator Nichts tun Nonrepudiation Notfallbehebung Notfall-Change Notfallplanung Notfall-Release Nutzbarkeit Oberes Management Off the Shelf (Serienfertigung) ffentlicher Schlssel Office of Government Commerce (OGC) Office of Public Sector Information (OPSI) Offshore (Auslandsverlagerung) Onshore (Inlandsverlagerung) Open Systems Interconnection (OSI) Operational Level Agreement (Vereinbarung auf Betriebsebene, OLA) Operations Bridge Operations Management Operativ Operative Zuverlssigkeit Operativer Prozess Opportunittskosten Optimieren Optimierung der Servicebereitstellung (Service Provisioning Optimization, SPO)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Organisation Output Outsourcing Owner Package Release Pareto Principle Partnership Passive Monitoring Password Patch PD0005 Performance Performance Indicator (PI) Performance Management Performance Anatomy Personal Computer (PC) Stage Physical I/O Physical control Pilot Plan Business recovery plan Plan-Do-Check-Act Planning PMBOK Penalty clause Portfolio Management Post Implementation Review (PIR) Practice Pricing Price break PRINCE2 Priority Private key Proactive Problem Management Proactive Proactive Monitoring Problem Problem Management Problem manager Problem Record Problem analysis Problem Control Problem diagnosis Problem processing Process Owner Deutsch Organisation Output Outsourcing Owner (Verantwortlicher) Package Release Pareto-Prinzip Partnerschaft Passives Monitoring (Passive berwachung) Passwort Patch PD0005 Performance (ansonsten sinngem bersetzen) Performance Indikator (PI) Performance Management Performance-Anatomie Personal Computer (PC) Phase Physical I/O Physische Steuerung Pilottest Plan Plan zur Wiederherstellung der Geschftsttigkeit Plan-Do-Check-Act (Planen-Durchfhren-berprfenHandeln) Planung PMBOK Pnale-Regelung Portfolio Management Post Implementation Review, PIR Practice (Praxis) Preisgestaltung Preissturz PRINCE2 Prioritt Privater Schlssel Proactive Problem Management Proaktiv Proaktives Monitoring (Proaktive berwachung) Problem Problem Management Problem Manager Problem Record Problemanalyse Problembehandlung (Problem Control) Problemdiagnose Problemverarbeitung Process Owner (Prozessverantwortlicher)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Product Production Production plan Production Environment Profit Centre pro-forma Programme Projected Service Availability (PSA) Projected Service Outage (PSO) PRojects IN Controlled Environments (PRINCE2) Project Project management Provider Process Process Manager Process model Process Maturity Process Control Process improvement plan Public Key Infrastructure (PKI) Qualification Quality Quality level Quality management Quality plan Quality review Quality policy Quality Assurance (QA) ISO quality standards Quality Control Quality system Quality system review Quality surveillance Quality Cycle Deming Cycle Quality Management System (QMS) Quick Win Discounting RACI Responsiveness Reactive Reactive Monitoring Data center Rights Timeliness Record Deutsch Produkt Produktion Produktionsplan Produktionsumgebung Profit Center pro-forma Programm Projected Service Availability (Voraussichtliche Serviceverfgbarkeit, PSA) Projected Service Outage (Voraussichtliche Serviceunterbrechung, PSO) PRojects IN Controlled Environments (PRINCE2) Projekt Projekt Management Provider Prozess Prozess-Manager Prozessmodell Prozessreife Prozesssteuerung Prozessverbesserungsplan Public Key Infrastructure (PKI) Qualifizierung Qualitt Qualittsebene Qualittsmanagement Qualittsplan Qualitts-Review Qualittsrichtlinie Qualittssicherung (Quality Assurance, QA) Qualittsstandard nach ISO Qualittssteuerung Qualittssystem Qualittssystem-Review Qualittsberwachung Qualittszyklus Qualittszyklus nach Deming Quality Management System (QMS) Quick Win Rabattrierung RACI Reaktionsfhigkeit Reaktiv Reaktives Monitoring (Reaktive berwachung) Rechenzentrum Rechte Rechtzeitigkeit Record (Aufzeichnung)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Redundancy Reengineering analysis Registered Certification Body (RCB) Registration Authority (RA) Registration Maturity Maturity Level Release Release and Deployment Management Release Management Release notes Release package Release Packaging Release Record Release Unit Release Acceptance Release Identification Release Mechanism Release Process Release Policy Release Type Release Window Repair Request for Change (RFC) Request for Information (RFI) Request Fulfilment Resource Capacity Management (RCM) Resource Resources Resource requirements Resource cost Resource Management Resource profile Return on Capital Employed (ROCE) Return on Investment (ROI) Review Revision Policy Policies Risk Risk Analysis Risk Treatment Risk Assessment Risk Management Risk Reduction Measure Role Deutsch Redundanz Re-Engineering-Analyse Registered Certification Body (RCB) Registration Authority (RA) Registrierung Reife Reifegrad Release Release and Deployment Management Release Management Release Notes Release Package Release Packaging Release Record Release Unit Release-Abnahme Release-Identifikation Release-Mechanismus Release-Prozess Release-Richtlinie Release-Typ Release-Zeitfenster Reparatur Request for Change (RFC) Request for Information (RFI) Request Fulfilment Resource Capacity Management (RCM) Ressource Ressourcen Ressourcenanforderungen Ressourcenkosten Ressourcenmanagement Ressourcenprofil Return on Capital Employed (Ertrag aus investiertem Kapital, ROCE) Return on Investment (Investitionsertrag, ROI) Review Revision Richtlinie Richtlinien Risiko Risikoanalyse Risikobehandlung Risikobewertung Risikomanagement Risikoreduktionsmanahme Rolle

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Rollout Recovery (2) - as in "regain costs" Recovery Option (2) - as in "regain costs" Return to Normal Return to normal phase Run the Business (RTB) SAM Database Self-insurance Pain Value Analysis Estimation Shift Cryptanalysis Fast Recovery Interface Vulnerability Customer Focus Second-line Support Securability Security Incidents Security Management Security Manager Security Officer Security plan Separation of Concerns (SoC) Serial number Server Service Service Asset and Configuration Management (SACM) Service Capacity Management (SCM) Service Catalogue Management (SCM) Service Continuity Management Service Delivery Service deployment Service Design Service Design Package Service Desk Service Desk function Service Knowledge Management System (SKMS) Service Level Service Level Agreement (SLA) Service Level Requirement (SLR) Service Level Management (SLM) Service level manager Deutsch Rollout Rckgewinnung Rckgewinnungsoption Rckkehr zum Regelbetrieb Rckkehr zum Regelbetrieb Run the Business (Business-Betrieb aufrechterhalten, RTB) SAM-Datenbank Schadensbernahme Schadenswertanalyse Schtzung Schicht Schlsselanalyse Schnelle Wiederherstellung Schnittstelle Schwachstelle (Je nach Kontext auch Verwundbarkeit) Schwerpunkt auf dem Kunden Second-Level Support Securability Security Incidents Security Management Security Manager Security Officer Security-Plan Separation of Concerns (SoC) Seriennummer Server Service Service Asset and Configuration Management (SACM) Service Capacity Management (SCM) Service Catalogue Management (SCM) Service Continuity Management Service Delivery Service Deployment Service Design Service Design Package Service Desk Service Desk Funktion Service Knowledge Management System (SKMS) Service Level Service Level Agreement (Service Level Vereinbarung, SLA) Service Level Anforderung (Service Level Requirement, SLR) Service Level Management (SLM) Service Level Manager

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Service Level Package (SLP) Service level report Service Level Target Service Management Service Management Information System (SMIS) Service Management Lifecycle Service Management processes Service Management Technology Service Manager Service Operation Service Oriented Architecture (SOA) Service Owner Service Package Service Portfolio Management (SPM) Service Provider Service Provider Interface (SPI) Service release and deployment package Service Reporting Service Request Service Sourcing Service Strategy Service Support Service Transition Service Utility Service Validation and Testing Service Warranty Service Acceptance Criteria (SAC) Service Analytics Service Asset Service Failure Analysis (SFA) Service Outage Analysis (SOA) Service Automation Service Based SLAs Service provision Service Valuation Service breach Service definition Service Evaluation Serviceability Service Catalogue Cost of Service Service Culture Service Lifecycle Line of Service (LOS) Deutsch Service Level Package (SLP) Service Level Report Service Level Ziel Service Management Service Management Information System (SMIS) Service Management Lebenszyklus Service Management Prozesse Service Management Technologie Service Manager Service Operation (Servicebetrieb) Service Oriented Architecture (SOA) Service Owner (Serviceverantwortlicher) Service Package Service Portfolio Management (SPM) Service Provider Service Provider Schnittstelle (Service Provider Interface (SPI) Service Release und Deployment Package Service Reporting Service Request (Serviceantrag) Service Sourcing (Servicevergabe) Service Strategy (Servicestrategie) Service Support Service Transition (Serviceberfhrung) Service Utility Service Validation and Testing Service Warranty Serviceabnahmekriterien (Service Acceptance Criteria, SAC) Serviceanalytik Service-Asset Serviceausfallanalyse (Service Failure Analysis, SFA) Serviceausfallanalyse (Service Outage Analysis, SOA) Serviceautomatisierung Servicebasierte SLAs Servicebereitstellung Servicebewertung Servicebruch Servicedefinition Service-Evaluierung Servicefhigkeit (Serviceability) Servicekatalog Servicekosten Servicekultur Servicelebenszyklus Servicelinie (Line of Service, LOS)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Service solution Service Pipeline Service Planning Portfolio of Services Service Portfolio Service capability Service Potential Quality of Service Service Quality Plan (SQP) Service Hours Service Interruption Service Improvement Service Improvement Plan (SIP) Service opening hours Service Contract Service Maintenance Objective Service value Service value potential Service objective Secure library Secure store Safety Security Security section Security Awareness Security Policy Security Level Assurance Signature Simulation modelling Single Point of Contact Single Point of Failure (SPOF) Economies of scale Scalable Scalability Skilled Service Desk SLA Monitoring (SLAM) SLAM Chart Multilevel SLAs SMART Snapshot Immediate Recovery Software Software Asset Management (SAM) Software Configuration Item (SCI) Software Process Improvement and Capability dEtermination (SPICE) Deutsch Servicelsung Servicepipeline Serviceplanung Serviceportfolio Serviceportfolio Servicepotenzial Servicepotenzial Servicequalitt Servicequalittsplan Servicestunden Serviceunterbrechung Serviceverbesserung Serviceverbesserungsplan Serviceverfgbarkeitsstunden Servicevertrag Servicewartungsvorgabe (Service Maintenance Objective, SMO) Servicewert Servicewertpotenzial Serviceziel Sichere Bibliothek Sicherer Speicher Sicherheit Sicherheit (Security) Sicherheitsabteilung Sicherheitsbewusstsein Sicherheitsrichtlinie Sicherheitsstufe Sicherstellung, Versicherung Signatur Simulations-Modelling Single Point of Contact Single Point of Failure (SPOF) Skaleneffekt Skalierbar Skalierbarkeit Skilled Service Desk SLA Monitoring (SLAM) SLAM-Diagramm SLAs mehrerer Ebenen SMART Snapshot Sofortige Wiederherstellung Software Software Asset Management (SAM) Software Configuration Item (SCI) Software Process Improvement and Capability dEtermination (SPICE)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Software Library Software Item Software work unit Software Release Software Environment Source Sourcing Sourcing organisation Spamming Specsheet Storage occupancy Specification Specific, Measureable, Acceptable, Realistic, Timebound (SMART) Spoofing Stability Stakeholder Standard Standard Operating Procedures (SOP) Standard Change Standardisation Standard cost Standard costing Standby Stand-by arrangements Statement of requirements (SOR) Status Status Accounting Control, to Control Control, a Controllability Control perspective Storage Management Strategic Alignment Objectives Model (SAOM) Strategy Strategic Strategic assets Strategic industry factors (SIF) Unit Cost Resource unit costs Super User Supplier Supplier Management Deutsch Softwarebibliothek Software-Item (Software-Element, SI) Softwareleistungseinheit Software-Release Softwareumgebung Source (Vergabe) Sourcing Sourcing-Organisation Spam generieren Specsheet Speicherbelegung, Speicherauslastung, Speichernutzung Spezifikation Spezifisch, Messbar, Akzeptabel, Realistisch, Terminiert (mit Zeitbezug) (SMART) Spoofing Stabilitt Stakeholder Standard Standard Operating Procedures (Standardbetriebsablufe, SOP) Standard-Change Standardisierung Standardkosten Standardkostenrechnung Standby Standby-Arrangements Statement of Requirements (Anforderungserklrung, SOR) Status Statusnachweis Steuern Steuerung Steuerung Steuerungsfhigkeit Steuerungsperspektive Storage Management Strategic Alignment Objectives Model (SAOM) Strategie Strategisch Strategische Assets Strategische Branchenfaktoren (Strategic Industry Factors, SIF) Stckkosten Stckkosten pro Ressource Super-User Supplier Supplier Management

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Supplier and Contract Database (SCD) Supply Chain Support Support Center Support desk Support Group Support Hours SWOT Analysis Economies of scope System System Management System Dynamics System software Tag Tactical Job Description Technical Management Technical Management function Technical Observation (TO) Technical Observation Post (TOP) Technical Service Technical Support Technology components Telematics Terminal I/O Terminal emulation Terms of Reference (TOR) Test Testability Test Environment Third-line Support Thrashing Recovery Point Objective (RPO) Tool Total Cost of Ownership (TCO) Total Cost of Utilization (TCU) Total Quality Management (TQM) Transaction Transaction costs Transaction rate Transform the Business (TTB) Transition Transition Planning and Support Transparency Deutsch Supplier- und Vertragsdatenbank (Supplier and Contract Database, SCD) Supply Chain (Lieferkette) Support Support Center Support Desk Support-Gruppe Support-Stunden SWOT-Analyse Synergie-Effekt System System Management Systemdynamik Systemsoftware Tag Taktisch Ttigkeitsbeschreibung Technical Management Technical Management Funktion Technical Observation (Technische berwachung, TO) Technical Observation Post (TOP) Technical Service Technical Support Technologie-Komponenten Telematik Terminal I/O Terminal-Emulation Terms of Reference (Aufgabenstellung, TOR) Test Testfhigkeit Testumgebung Third-Level Support Thrashing Tolerierter Datenverlust aufgrund von Ausfllen (Recovery Point Objective, RPO) Tool, Hilfsmittel Total Cost of Ownership (TCO) Total Cost of Utilization (TCU) Total Quality Management (TQM) Transaktion Transaktionskosten Transaktionsrate Transform the Business (Umwandlung des Business, TTB) Transition (berfhrung) Transition Planning and Support Transparenz

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Transportability Trend Analysis Trojan horse Tuning Type I Service Provider Type II Service Provider Type III Service Provider Matching Transferability Transfer Cost Monitor, to Scope Environment Bypass Underpinning Contract (UC) Unskilled Service Desk Uninterruptible Power Supply (UPS) Repressive Enterprise architecture Supporting Service Upgrade Upgrade notes Uptime Cause / Effect Diagram Use Case Utility Validation Value on Investment (VOI) Variable Cost Variable Cost Dynamics Variant Agreed Service Time Agreement Procedure Availability Verifiability Verification Verification and Audit Absorbed overhead Allocated cost Chargeable Unit Encipher Cryptography (als Methode oft unbersetzt) Utility Validation (Validierung) Value on Investment (Investitionswert, VOI) Variable Kosten Variable Kostendynamik Variante Vereinbarte Servicezeit Vereinbarung Verfahren Verfgbarkeit Verifizierbarkeit Verifizierung Verifizierung und Audit Verrechnete Kosten Verrechnete Kosten Verrechnungseinheit Verschlsseln Verschlsselung Deutsch Transportierbarkeit Trendanalyse Trojanisches Pferd (im Zusammenhang mit Viren auch nur als "Trojaner" bezeichnet) Tuning Typ I Service Provider Typ II Service Provider Typ III Service Provider bereinstimmend bertragbarkeit bertragungskosten berwachen Umfang Umgebung Umgehungslsung Underpinning Contract (Vertrag mit Drittparteien, UC) Unskilled Service Desk Unterbrechungsfreie Stromversorgung (Uninterruptible Power Supply, UPS) Unterdrckend Unternehmensarchitektur Untersttzender Service Upgrade Upgrade Notes Uptime Ursache-Wirkungs-Diagramm Use Case (Anwendungsfall)

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Encryption Version Version Identifier Version number Version control Apportioned cost Distributed computing Distributed system Contract Contract Manager Contract Portfolio Trusted Third Party (TTP) Confidentiality Confidentiality, Integrity and Availability (CIA) Manageability Manage, to Virtual service desk Virus Vision Vital Business Function (VBF) Completeness Prerequisite for Success (PFS) Preventive maintenance Preventive measures Warm Standby Warranty Maintainability Maintenance Maintenance window value-capture Value Creation Value Chain Value Network Robustness Recoverability Restore Restore, to Restoration of Service Recovery time Recovery Option Recovery Option (1) - as in "regain function" Disaster recovery planning Reusability Cost Effectiveness Deutsch Verschlsselung Version Versionskennung Versionsnummer Versionssteuerung Verteilte Kosten Verteiltes Computing Verteiltes System Vertrag Vertragsmanager Vertragsportfolio Vertrauenswrdige Drittpartei (Trusted Third Party, TTP) Vertraulichkeit Vertraulichkeit, Integritt und Verfgbarkeit (Confidentiality, Integrity and Availability, CIA) Verwaltbarkeit Verwalten Virtueller Service Desk Virus Vision Vital Business Function (Kritische Business-Funktion, VBF) Vollstndigkeit Voraussetzung fr den Erfolg (Prerequisite for Success, PFS) Vorsorgende Manahme Vorsorgende Manahmen Warm Standby Warranty Wartbarkeit (Maintainability) Wartung Wartungsfenster Werteinbehalt Wertschpfung Wertschpfungskette Wertschpfungsnetzwerk Widerstandsfhigkeit Wiederherstellbarkeit Wiederherstellen Wiederherstellen Wiederherstellung des Service Wiederherstellungsdauer Wiederherstellungsoption Wiederherstellungsoption Wiederherstellungsplanung Wiederverwendbarkeit Wirtschaftlichkeit

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Workaround Workflow Diagram (WFD) Repair time Central Service Desk Certificate Certify Certification Objective Target Return Goal Intermediate Recovery Access control Root Cause State Responsibility Reliability Fit for Purpose Tier two support Deutsch Workaround (Umgehungslsung) Workflow-Diagramm (WFD) Zeitdauer der Reparatur Zentraler Service Desk Zertifikat Zertifizieren Zertifizierung Ziel Zielertrag Zielsetzung Zgige Wiederherstellung: Zugriffssteuerung / Zutrittssteuerung Zugrunde liegende Ursache Zustand Zustndigkeit Zuverlssigkeit Zweckmig Zweite Support-Ebene

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