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Flipkartâs Extended Warranty is the product that will ensure complete peace of mind
for your Air Cooler purchase for a period one year. Extended Warranty is a one stop
solution that covers functional/manufacturing issues for your Air Cooler. Now, you
can just sit back and relax & we will take care of any problem occurring to your
Appliance
Service Exclusions
How to claim?
- Whenever you face any issue with your Air Cooler covered under Extended
Warranty, just give a call to 24X7 call centre support of our service provider at 1800
123 3330 and share your registered mobile number or Plan ID and we will take care
of the rest.
- Plan ID will be shared with you on activation of the policy on your Email ID
registered with Flipkart. Activation of policy happens post 24-48 hours post-delivery
of your Air Cooler.
1. DEFINITIONS
1.1 Plan(s): shall mean either or all of the products/ services package offered by
OneAssist from time to time, which products/services may have add-on
components or features, details of which are mentioned in the Welcome letter
kit / Welcome email.
1.2 Plan Fee: shall mean the fees charged by OneAssist for the Plan(s) availed
by the Customer and set out in the respective Plan Terms. The Plan Fee is
applicable for the respective duration of the plan as mentioned below. The
Plan Fee is inclusive of all applicable taxes.
1.3 Plan Terms: shall mean the terms and conditions separately provided with
the Terms herein which shall be specifically applicable in relation to each
Plan(s).
1.4 Free Look-In Period: shall mean the number of days from the date of
activation of the Plan(s) within which the Customer may cancel the Plan(s)
and obtain a refund of the Plan Fee.
1.5 Insurer: shall mean the third-party insurance provider as OneAssist may
partner with from time to time for the add-on benefit as may be applicable to
the various Plans.
1.6 Service Partner: means any third-party service provider affiliated with
OneAssist.
1.7 Personal Information/Data: shall mean and include only a). Name b).
Address and c.) Date of Birth of the customer.
2. PURPOSE
2.1 These terms and conditions (âTermsâ) shall govern the transaction between
OneAssist Consumer Solutions Private Limited (âOneAssistâ) and the party
whose name appears on the Order (âCustomerâ) in relation to the Plan(s)
provided by OneAssist.
2.2 These general terms and conditions define the framework and the respective
obligations of the parties. Specific terms and conditions relating to the
specific Plan(s) that has been availed or subscribed to by the Customer
supplementing or derogating from these general terms and conditions may be
agreed to in the Plan Terms in writing which shall be annexed to this Terms.
2.3 Customer acknowledges the receipt of the Terms and the Plan Terms, as
applicable and agrees to be fully bound by the Terms and the relevant Plan
Terms. In the event, the Customer avails of any benefit under any of the Plan
Terms or lodges a claim within the term of the Policy, the Customer shall be
deemed to have accepted the Terms unconditionally.
5. SERVICING OF CLAIMS
5.1 The Customer acknowledges and understands that claim or payment of any
benefit covered by an add-on extended warranty cover shall be governed by
the Plan Terms and OneAssist shall be liable to provide the services to the
Customer in accordance with the Plan Term and facilitation the same with
OneAssist and/ or its Insurer.
5.2 Any claims made by the Customer under these Terms and Plan Terms shall
be subject to the following:
a) The Customer having met and complied with the Terms and the Plan
Terms (as applicable). This also applies to terms and conditions set out
herein;
b) The Customer having provided OneAssist with full and accurate
information in connection with the coverage, as applicable;
c) The Customer having complied with the requirements of processing the
claim may be required from time to time:
i) Claim related details duly filled by the Customer; and
ii) Invoice copy
iii) Original Repair Invoice, any Govt issued identity proof to confirm
Name, Address and Date of Birth
iv) Bank Account details, cancelled Cheque in case of monetary
settlement
Notwithstanding anything contained hereinabove, OneAssist shall not be obliged
to entertain any claim from the Customer unless (i) the Customer is over the age
of 18 years and a resident of India.
6. CANCELLATIONS/ RENEWAL/TERMINATION
6.1 OneAssist will cancel the Terms and/or the Plan Terms if the Customer has
at any time:
a) agreed to help any third party to try to fraudulently or dishonestly obtain
money from OneAssist; or
b) is in violation of applicable law as may be relevant to the use of the
Plan(s); or
c) failed to meet the Terms and/or the Plan Terms
6.2 If notice of termination is provided by the Customer within the Free Look-In
Period, a full refund is available. However, if the Customer has lodged a
claim or availed of any benefit under any of the Plan Terms at any time
during the Free Look-In Period, no refund will be available. After the expiry
of the Free Look-In Period, for any cancellation by the Customer, OneAssist
will not refund the Plan Fee.
Period Refund Percentage
7. CONFIDENTIALITY
7.1 OneAssist shall ensure that the Personal Information of the Customer is kept
confidential and not disclosed to any third party except to the extent required
for fulfilment of services.
11. INDEMNITY
11.1 The Customer hereby agrees to defend, indemnify and hold OneAssist and
its officers, directors, employees and subcontractors harmless from any and
all losses, damages, liabilities, verdicts, settlements, judgments, costs, and
expenses (including reasonable attorneys' fees) incurred by OneAssist or its
officers or employees arising out of:
a) any wrongful act or omission of the Customer in relation to the usage of
the Plan(s);
b) any wilful misconduct, gross negligence or fraud by the Customer;
c) any failure of the Customer to comply with the applicable law;
d) any breach of the representations, warranties, obligations and covenants
of the Customer or a default of the Customerâs obligations; and
e) any third-party claims arising out of the Customerâs use of the Plan(s).
11.2 This indemnity will survive the termination of the Terms and/or the Plan
Terms and is in addition to and not in substitution of the other remedies and
rights that OneAssist may have, either at law in the Terms and/or the Plan
Terms.
11.3 OneAssist agrees to defend, indemnify and hold Customer harmless from
any and all losses, damages, liabilities, verdicts, settlements, judgments,
costs, and expenses (including reasonable attorneys' fees) incurred by
OneAssist or its officers or employees arising out of: a) any wrongful act or
omission of OneAssist in relation the Plan(s); b) any wilful misconduct,
gross negligence or fraud by OneAssist; c) any failure of OneAssist to
comply with the applicable law; d) any breach of the representations,
warranties, obligations and covenants of OneAssist or a default of the
OneAssistâs obligations; and e) any third-party claims arising out of the
Plan(s).
12. NOTICES
12.1 Any notice required under the Terms and/or the relevant Plan Terms must
be in writing and must be either (a) delivered in person, (b) sent by first
class registered mail, or air mail, as appropriate, or (c) sent by overnight
courier, in each case properly posted and fully prepaid to the appropriate
address set forth herein.
OneAssist Consumer Solutions Private Limited
Third Floor Fleet House, Next to Marol Naka Metro Station, Andheri - Kurla
Rd, Gamdevi, Marol, Naka, Mumbai, Maharashtra 400059
13. MISCELLLANEOUS
13.1 The Terms will inure to the benefit of the legal successors of OneAssist.
Other than as stated above, no assignment of the Terms is possible.
13.2 OneAssist will not incur any liability to the other party on account of any
loss or damage resulting from any delay or failure to perform all or any part
of these Terms if such delay or failure is caused, in whole or in part, by
events, occurrences, or causes beyond the control and without negligence of
the parties. Such events, occurrences, or causes will include, without
limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire and
explosions, or any other events reasonably beyond the control of either
party.
13.3 The Terms along with the relevant Plan Terms constitutes the entire
agreement between the parties with respect and in relation to the Plan
(including any modification or amendment thereto) subscribed or availed of
by the Customer and supersedes all previous communications,
representations, understandings and agreements, either oral or written.
OneAssist shall not amend the Terms and/or the Plan Terms and/or the
features or pricing of the Plans post the purchase of the Plan(s) by the
Customer.
13.4 The Agreement shall be governed by the laws of the Republic of India.
13.5 All disputes arising in connection with the Terms and/or the respective Plan
Term(s) shall be finally settled by arbitration pursuant to the rules of the
Arbitration and Conciliation Act, 1996, by one arbitrator appointed
mutually by the parties under dispute. The seat of arbitration shall be
Mumbai. The language of the arbitration proceedings shall be English. The
decision of the arbitrator shall be final and binding on the parties.
The above list is subject to change without any prior notice. Additions to and
deletions from the list will be solely at our discretion.
Following are the product features which OneAssist shall be offering under this
program
16.1 Extended Warranty support for 1 year beyond expiry of manufacturing
warranty. Extended Warranty replicates the manufacturerâs warranty
against any malfunctions or breakdown for the duration as mentioned
above. In consideration of the service contract fee paid by you, we will
provide the cost of repair to rectify all issues of the product (including all
costs) for the covered breakdown of your product as mentioned in the
contract, during the period of extended warranty, subject to the terms and
conditions, exceptions and limitation content herein or endorsed hereupon
in future. OneAssist shall get the product repaired by itself or through its
third-party service providers at no cost to customers. In the event OneAssist
is unable to repair the product due to logistic issues, OneAssist may ask the
customer to get the product repaired at the Authorized Service centres of the
brad and it shall reimburse money to customer (including costs like labour
costs, transportation costs (if any) and parts cost) within 7 working days of
completion of the repairs and submission of all supporting documents by
customer to OneAssist. We will organize for the repairs to bring the covered
appliance back to normal operating condition or provide monetary
settlement at our sole discretion.
16.2 This contract covers the cost of parts and labour for the product on an
onsite service basis. Cost of transportation is covered, if required, for
transporting the unit to the service centre and back for repairs which are not
technically advisable to be performed at your premises.
16.3 Number of Claim â Multiple claim upto sum insured or invoice value,
whichever is lower
16.4 Excess â Zero excess
16.5 Maximum liability for the program will be limited to the sum insured of the
Extended Warranty Plan
18.14 Customer shall not assign any right or interest or delegate any obligation
arising herein to any person without OneAssist's prior written consent.
i) The settlement value for the product will reflect the prevailing
market value of the appliance post applicable depreciations (see
below schedule for depreciation percentage) less deductions towards
salvage. Salvage amount deduction (3% of Sum Insured) will be
done on all claims for monetary settlement.
ii) The settlement value for the product will reflect the total estimate
of parts which are unavailable less excess charges.
21.6 Depreciation
Depreciation will be applied on the Sum Insured as follows:
Time Depreciation
1st year of Extended 15%
Warranty
If we compensate you as above, all our obligations under this contract will be deemed
fulfilled and there will no longer be any coverage under the plan.
25. TERMINATION
25.1 In addition to the typical termination that exists in OneAssist Extended
Warranty T&C, the Plan will be terminated in the following scenarios:
a) At the closing hours of the coverage end date (11:59:59 pm).
b) We offer you a monetary settlement in lieu of the same.
Whichever happens earlier.
27. MISCELLANEOUS
27.1 The marketing brochures are meant purely for educating customers about
the features and terms of Extended Warranty and they have no commercial
value.
27.2 This Agreement is the complete and exclusive agreement between issuer of
Extended Warranty i.e. OneAssist Consumer Solutions Private Limited and
Customer relating to the subject matter hereof. Any statements or
representations made by resellers, ASPs or others that are inconsistent with
this Agreement shall not be binding upon us.