Guest Services Directory Hotel Information

Guest Services Directory

Hotel Information
 Guest Services Directory Hotel Information

Chairman’s message
Geleitwort
Dear Guest,

I have been asked many times, why in 1994 I established Swiss Inn Hotels & Resorts. The answer is
simple, tourism is our future. I therefore decided to start and offer something special to that future,
which is why being “special”, is what Swiss Inn Hotels & Resorts is all about. Through operating city hotel
and resort properties, it is our policy to offer a location that is unique. Consequently our properties can
be found in authentic local villages, by beautiful clean beaches rich with marine life, near sites of touristic
interest and in prime business locations. Staffed by accomplished hoteliers, marketing, training and finance
specialists with creative, innovative and entrepreneurial strengths and experience, our team provides the
expertise and experience for new and preexisting projects. With our high quality of service and
dedication towards guest satisfaction, a reliable return on investment is the fundamental rationale of all
Swiss Inns business.

Sincerely,

Anton Good
President

Lieber Gast,

Ich wurde schon oft gefragt warum ich im Jahre 1994 die Hotel Management Firma Swiss Inn Hotels & Resorts
gegründet habe. Die Antwort ist einfach; im Tourismus liegt unsere Zukunft. Deshalb habe ich entschieden etwas
“Besonderes“ zu schaffen und damit meinen Beitrag zu dieser Zukunft zu leisten; genau deshalb geht es bei Swiss
Inn Hotels & Resorts darum besonders zu sein. Durch das führen von Stadthotels und Resortanlagen stellen wir
sicher, dass wir Ihnen einzigartig positionierte Betriebe anbieten können. Unsere Anlagen liegen ausnahmslos in
einmalig gelegenen Städten, an schönen und sauberen Strände mit toller Unterwasserwelt, in der Nähe von
bekannten Ausflugszielen und in erstklassiger Geschäftslage.
Geführt von fähigen Hoteliers, Marketing-, Ausbildungs- und Finanzspezialisten mit kreativen, innovativen und
unternehmerischen Stärken und Erfahrungen, bietet unser Team die Kompetenz und Erfahrung für neue und
bereits existierende Projekte. Unsere hohe Servicequalität und die unaufhörlichen Bemühungen die Erwartungen
unserer Gäste zu übertreffen, sowie die gesicherte Anlagerendite sind das Fundament des Swiss Inn Geschäfts.

Herzlichst,

Anton Good
Präsident
 Guest Services Directory Hotel Information

Welcome

Dear Guest,

It is our great pleasure to welcome you at Swiss Inn Pyramids Golf Resort and to Cairo, the vibrant
capital and heritage of Egypt!

I would like you to explore our resort and the facilities offered. In this folder you will find all useful
information regarding your holiday such as restaurant opening times, TV channels, telephone and internet
use, activity offers and much more. Take a short look: you will find most of your questions answered in
here.

On behalf of the hotel team, I would like to seize this opportunity to wish you a superb stay, hoping that
our hotel services and facilities will meet with your satisfaction. We are all wishing you a memorable
experience at Swiss Inn Pyramids Golf Resort. The entire team is proud and happy to serve you. If there
is anything we can do to make your stay even more enjoyable, please do not hesitate contact me.

Sincerely yours,

Tamer Foaud
Your Host
 Guest Services Directory Hotel Information

A-Z English
A
Adaptors 0/1
Adaptors can be obtained from the housekeeping department. Please contact our reception.

Air-Conditioning
The hotel is centrally air-conditioned with individual control panels in each room for personal comfort.

Airline Information & Booking 0/1

For booking and reconfirmation of tickets please contact your tour operator or our reception.

Airport  0/1
CairoInternational Airport is only 65 km away from the hotel. Should you require transportation to the
airport, please contact the reception.

ATM
The ATM is located in the lobby by the main entrance. For assistance, please contact our reception.

B
Baby Cribs 0/1
The housekeeping department can provide baby cribs based on availability.

Baby Sitting 0/1

In case you need child care, please contact our reception on day in advance.

Baggage Service 0/1

Please contact our bellman or the reception for assistance with your baggage.

Bazaar / Shop
Our hotel shopsare located outside the lobby to the left side.

Banqueting/private events  430

Banquets can be arranged either at the hotel or the surroundings of 6th October. Our Banquet Manager
will be pleased to give you any information about our facilities and services.

Beds  0/1
Extra beds can be provided at an extra charge and upon availability. Please contact the reception in this
regard.

Business Centre  0/1

Open 7 days a week, the Business centre is located on the first floor. Internet service is provided. For
further information please refer to the separator on computer/internet.
 Guest Services Directory Hotel Information

C
Car Parking
The car park can be accessed through the hotel’s main entrance. Please do not leave valuables in the car.
The hotel will not be held responsible for any loss or damage to your car or its contents.

Car Rentals 0/1

We can arrange car rentals with or without driver. Please contact the Taxi Service Desk in the hotel
lobby or the reception for assistance.

Check-in / Check-out 0/1

Our regular check-in time is 2:00 pm, regular check-out time 12:00 noon. Should you wish to extend
your check-out time (subject to room availability and a surcharge) please contact the reception.Your
comments on quality and performance will be highly appreciated and will help us to improve our service.

Corkage Fee
For any alcoholic beverages that you bring to the hotel from outside and consume in public areas, we will
charge you a corkage fee.

Credit Cards & Payments

We accept all major international credit cards: American Express, Visa, MasterCard and Diners Club.
Unfortunately we cannot accept personal or travelers checks.

Currency Exchange
Foreign currency can be exchanged at the ATM in the hotel lobby available 24/7. The reception will be
happy to help you, should you require any assistance.

D
Doctor 0/1
Should you need a doctor or medical assistance, please contact the reception. Our hotel doctor can be
reached 24/7.

Do Not Disturb
For your privacy a "Do not disturb" sign is provided in your room. Please contact the operator to screen
your calls.

Dress Code
Please keep in mind that Egypt is a Muslim country, sunbathing topless is not recommended. When
leaving the swimming pool area, we kindly ask you to dress accordingly. For dinner, a moderate dress
code (no shorts or other swim wear) is required.
 Guest Services Directory Hotel Information

E
Electricity 0/1
Electricity in your hotel room works only with your key tag inserted in the power saving unit next to
your room door. Voltage in Egypt is 220 Volts. Adapters can be requested at the reception; bathroom
sockets supply 110 Volt.

Emergency  0/1
Please dial 0.

Excursions 0/1
Excursions throughout Egypt can be organized. Please contact your tour operator or the reception for
further information.

F
Facilities
Swiss Inn offers two restaurants, two bars as well as a garden Shisha cafe, business centre, meeting room
with a capacity of 80 persons and an outdoor swimming pool. Our guests have access to Fitness prime
Located within Dreamland premises as well as the Dreamland Sports Club. For further information about
Golf Courses and other leisure possibilities, please refer to the separator ‘Recreation and Sport’.
Fax Service
Fax is available at the reception upon request.

Fire Alarm
Smoke detectors exist in all rooms and public areas. The fire alarms are tested regularly. Please do not
panic and refer to the reception for any request.

First Aid  0/1

If you require first aid, please contact our reception desk for immediate attention.

Food & Beverage from outside

Kindly note that for safety and hygiene reasons, it is not allowed to bring food and beverage items
purchased outside into the hotel premises (except beverages purchased from the Duty Free Shop).
Security is authorized to confiscate the goods.

G
Guest Comments
In our pursuit of high quality service and permanent improvement we appreciate your help - please fill in
our guest questionnaire that you find in your room or at the reception one day prior to your departure.

Guest Relation  0/1

Our guest relation officer is available in the lobby or through the reception from 9 am until 5 pm for
information, assistance and recommendations.

Gym
Available at Swiss Inn plaza.
 Guest Services Directory Hotel Information

H
Hotel reservation  0/1
Our reservation department will be happy to take your reservation for future stays.

Housekeeping Services 0/1

Should you wish to get your room cleaned at a certain time please contact the reception.

I
Ice 6
Ice cubes can be ordered through our room service as well as through all hotel outlets.

Information 0/1
Our reception is available 24 hours a day and will be happy to help you with any information you might
need at any time, please dial 1.

Internet 0/1
Wireless internet access is available throughout the hotel with nominal charge; kindly contact our
reception desk to buy an account. The e-mail of Swiss Inn Pyramids Golf Resort is
sipyramids@swissinn.net.

Ironing  0/1
Please contact the reception.

Incoming calls  0/1

If you are expecting any incoming calls and do not wish to stay in your room, please contact the
reception to advise of your whereabouts within or outside the property.

K
Key cards
Key cards are issued upon arrival by the Front Desk. Kindly present your card envelope when charging
items to your account. Please return key card to the reception upon departure.

Kid’s corner
Located near swimming pool.
 Guest Services Directory Hotel Information

L
Late Check-Out 0/1
Should you require a late check-out on the day of your departure, please contact our front desk on the
eve or the morning of the departure day to check the room availability. In case the requested late check-
out is not possible, your luggage can be left at our bellman desk in the lobby.

Laundry 0/1
The hotel is pleased to supply this service daily. Laundry bags are located in the wardrobe of your room.
Please fill in the form, place it in or on the bag and call our reception desk for pick-up. Items sent before
9:00 am will be returned the same day, items sent after 9:00 am will be returned the following day. An
express service is available and subject to a surcharge of 50%.

Lost and Found 0/1

In case of items being lost or mislaid, please contact our reception for assistance. The hotel management
cannot be held responsible for lost items.

Luggage 0/1
Please contact our bellman or the reception for assistance with your luggage.

Limousine Service 0/1

Please contact the reception for assistance.

Lunch boxes 6
We will be pleased to prepare a picnic lunch for you.

Long distance calls

Your self-dial calls are registered and charged directly to your account. You can find most international
dialling codes in the separator ‘Telephone Services”. Should you need any further information, please
contact the reception.

M
Mail
Please deposit your mail in the mail box next to the reception.Postage stamps are available at the hotel
shop. If you require additional items, please contact our bellman.

Medical Service  0/1

Our hotel doctor is on call 24 hours; please contact our reception.

Messages
All messages (letters, faxes, phone) will be brought to your room as soon as possible.
 Guest Services Directory Hotel Information

N
Newspapers
Newspapers are available at the Reception.

P
Pets
Pets are not allowed inside the hotel premises.

Pharmacy
A pharmacy service is available. Please contact the reception for assistance.

Photocopy and Fax Services  0/1

Any A4 document or correspondence can be photocopied or sent via fax through the reception.

Pillows 0/1
Please contact our reception in case you require extra pillows.

Postcards / Letters
Postage stamps and postcards are sold at the hotel shop located on the left side of the main entrance.
Stamped letters and postcards should be posted in the mail box next to our reception desk.

R
Religious services 0/1
An arrow sign for prayer’s direction is placed in each room. The Holy Koran as well as the Holy Bible are
available upon request.

Room Service 6
Available 24 hours a day! You can find the menu under the section ‘In room dining’.

Room to Room Calls

To a guest room please dial 7 + the room number you wish to be connected to.

S
Safe Deposit Boxes
For security reasons we recommend to lock your valuables into the safe in your room (free of charge).
The management cannot be held responsible for items which might get lost. A user manual is available
next to the safe inside your wardrobe.

Safety & Security

For more information check the separate section Safety and Environment inside our directory.
 Guest Services Directory Hotel Information

Swimming Pool
The swimming pool is closed from sunset till 8:00 am. Please do not use the pool at night since the water
is being treated. Using the swimming pool is at your own risk. No responsibility or liability is taken.
Children's pool area is available. Children must be supervised at all times. Parents and legal guardians are
responsible for the safety of their children.
Topless sunbathing is not recommended around the pool.

T
Taxis  0/1
Please contact our reception for assistance.

Tipping
The friendliness of our personnel does not depend on your tipping. Nevertheless, they do appreciate a
small recognition of your satisfaction with their work. All tips you leave in restaurant and rooms are
shared between the employees of the respective department.

Towels
Please do not take the towels of your hotel room to the pool.

Towel card
This towel card entitles you to one towel available at the swimming pool. In case of towel or card loss,
the amount of LE 100 will be charged to your account. Please ask for your card when you return your
towel. Please return this card upon check-out at the reception.

V
Valuables
The hotel cannot be held responsible for cash or other valuables left in the room. Safe deposit boxes are
available in all rooms.

Visitors
Visitors will have to identify themselves at the reception.

W
Wake-Up Call 0/1
Please contact our telephone operator or the reception.

Water
Tap water is no drinking water, but can be used to brush teeth. Make sure to drink plenty of bottled
water in order to avoid dehydration (available in all outlets and through Room Service).

Wheelchair 0/1
Our wheelchair is available for emergencies – please contact the reception for assistance.
 Guest Services Directory Hotel Information

Fire! Fire!
In the event of fire
In case of emergency leave the room immediately and close the door behind you. Leave the building via
the EMERGENCY EXIT. Instructions regarding fire safety and emergency exit routes can be found behind
the door of your hotel room.
 Guest Services Directory Hotel Information

Restaurants
& Bars

"Pyramids" Restaurant 6
Let us indulge you with the taste of international culinary delights
in our "Pyramids" Restaurant!
Breakfast buffet 6:30-10:30 am
Dinner is served with our chef’s theme buffet creations 06:30-
9:30 pm

Sakkara Lobby Lounge

Enjoy a variety of cocktails & delightful drinks as well as an assortment of food items served with Swiss
Inn hospitality 24/7

"The Terrace View" Restaurant & Lounge 6

Located on the second floor, joining the staircase from the
Lobby. Enjoy the Grilled flavour and cuisineas well as the
exceptional service in the most unique ambience in addition to
some of our tasty beverages and fancy cocktails. Open for à-la-
carte dinner 06:30 - 10:00 pm & special dinner events.

“Oasis Pool Bar” 6

Relax with style! Enjoy a variety of light snacks,
refreshing drinks, cooling cocktails and an assortment of
fine coffee and tea specialities. Open 11:00 am –sunset.
 Guest Services Directory Hotel Information

Telephone Services
Please find here a list of telephone numbers you might consider useful during your
stay:
Reception 24/7 ___________________________________________________ 1
Emergency ______________________________________________________ 1
Room to Room _____________________________ 7 + requested room number
National & International Line ________________________________________ 9
Operator _______________________________________________________ 0
Reservation _____________________________________________________ 1
Room Service ____________________________________________________ 6
"Pyramids" Restaurant _____________________________________________ 6
"Terrace View" Restaurant __________________________________________ 6
Sakkara Lobby Lounge _____________________________________________ 6
 Guest Services Directory Hotel Information

International area codes

1. Afghanistan AF +93 43. Christmas Island CX +61-8 85. Guinea GN +224
2. Albania AL +355 44. Colombia CO +57 86. Guyana GY +592
3. Algeria DZ +213 45. Comoros KM +269 87. Haiti HT +509
4. American Samoa AS +684 46. Congo CG +242 88. Honduras HN +504
5. Andorra AD +376 47. Cook Islands CK +682 89. Hong Kong HK +852
6. Angola AO +244 48. Costa Rica CR +506 90. Hungary HU +36
7. Anguilla AI +1-264 49. Croatia HR +385 91. Iceland IS +354
8. Antarctica AQ +672 50. Cuba CU +53 92. India IN +91
9. Antigua and Barbuda AG +1-268 51. Cyprus CY +357 93. Indonesia ID +62
10. Argentina AR +54 52. CzechRepublic CZ +420 94. Iran IR +98
11. Armenia AM +374 53. Denmark DK +45 95. Iraq IQ +964
12. Aruba AW +297 54. Djibouti DJ +253 96. Ireland IE +353
13. Australia AU +61 55. Dominica DM +1-767 97. Israel IL +972
14. Austria AT +43 56. Dominican Rep. DO +1-809 98. Italy IT +39
15. Azerbaijan AZ +994 57. East Timor TP +670 99. Jamaica JM +1-876
16. Bahamas BS +1-242 58. Ecuador EC +593 100. Japan JP +81
17. Bahrain BH +973 59. Egypt EG +20 101. Jordan JO +962
18. Bangladesh BD +880 60. El Salvador SV +503 102. Kazakhstan KZ +7
19. Barbados BB +1-246 61. Equatorial Guinea GQ +240 103. Kenya KE +254
20. Belarus BY +375 62. Eritrea ER +291 104. Kiribati KI +686
21. Belgium BE +32 63. Espana,/ Spain ES +34 105. Korea (North) KP +850
22. Belize BZ +501 64. Estonia EE +372 106. Korea (South) KR +82
23. Benin BJ +229 65. Ethiopia ET +251 107. Kuwait KW +965
24. Bermuda BM +1-441 66. Falkland Islands FK +500 108. Kyrgyzstan KG +996
25. Bhutan BT +975 67. Faroe Islands FO +298 109. Latvia LV +371
26. Bolivia BO +591 68. Fiji FJ +679 110. Lebanon LB +961
27. Bosnia / Herzegowina BA +387 69. Finland FI +358 111. Lesotho LS +266
28. Botswana BW +267 70. France FR +33 112. Liberia LR +231
29. Brazil BR +55 71. French Guiana GF +594 113. Liechtenstein LI +423
30. Brunei Darussalam BN +673 72. French Polynesia PF +689 114. Lithuania LT +370
31. Bulgaria BG +359 73. Gabon GA +241 115. Luxembourg LU +352
32. Burkina Faso BF +226 74. Gambia GM +220 116. Macau MO +853
33. Burundi BI +257 75. Georgia GE +995 117. Macedonia MK +389
34. Cambodia KH +855 76. Germany DE +49 118. Madagascar MG +261
35. Cameroon CM +237 77. Ghana GH +233 119. Malawi MW +265
36. Canada CA +1 78. Gibraltar GI +350 120. Malaysia MY +60
37. Cape Verde CV +238 79. Greece GR +30 121. Maldives MV +960
38. Cayman Islands KY +1-345 80. Greenland GL +299 122. Mali ML +223
39. Central African Rep. CF +236 81. Grenada GD +1-473 123. Malta MT +356
40. Chad TD +235 82. Guadeloupe GP +590 124. Martinique MQ +596
41. Chile CL +56 83. Guam GU +1-671 125. Mauritania MR +222
42. China CN +86 84. Guatemala GT +502 126. Mauritius MU +230
 Guest Services Directory Hotel Information

127, Mexico MX +52 169. Senegal SN +221

128, Micronesia FM +691 170. Seychelles SC +248
129. Moldova MD +373 171, Sierra Leone SL +232
130. Monaco MC +377 172, Singapore SG +65
131. Mongolia MN +976 173. Slovakia SK +421
132. Montserrat MS +1-664 174. Slovenia SI +386
133. Morocco MA +212 175. Solomon Islands SB +677
134. Mozambique MZ +258 176. Somalia SO +252
135. Myanmar MM +95 177. South Africa ZA +27
136. Namibia NA +264 178. Sri Lanka LK +94
137. Nauru NR +674 179. Sudan SD +249
138. Nepal NP +977 180. Suriname SR +597
139. Netherlands NL +31 181. Swaziland SZ +268
140. Netherlands Antilles AN +599 182. Sweden SE +46
141. New Zealand NZ +64 183. Switzerland CH +41
142. Nicaragua NI +505 184. SyrianArabRepublic SY +963
143. Niger NE +227 186. Taiwan TW +886
144. Nigeria NG +234 187. Tajikistan TJ +992
145. Niue NU +683 188. Tanzania TZ +255
146. Norfolk Island NF +672 189. Thailand TH +66
147. Norway NO +47 190. Togo TG +228
148. Oman OM +968 191. Tokelau TK +690
149. Pakistan PK +92 192. Tonga TO +676
150. Palau PW +680 193. Trinidad and Tobago TT +1-868
151. Panama PA +507 194. Tunisia TN +216
152. Papua New Guinea PG +675 195. Turkey TR +90
154. Paraguay PY +595 196. Turkmenistan TM +993
155. Peru PE +51 197. Tuvalu TV +688
156. Philippines PH +63 198. Uganda UG +256
157. Poland PL +48 199. Ukraine UA +380
158. Portugal PT +351 200. United Arab Emirates AE +971
159. Puerto Rico PR +1-787 201. United Kingdom GB +44
160. Qatar QA +974 202. Uruguay UY +598
161. Reunion RE +262 203. U.S.A. US +1
162. Romania RO +40 204, Uzbekistan UZ +998
163. Russian Federation RU +7 205. Vanuatu VU +678
164. Rwanda RW +250 206. Venezuela VE +58
165. Saint Lucia LC +1-758 207. Viet Nam VN +84
166. San Marino SM +378 208. Senegal SN +221
167. Sao Tome and Principe ST +239 209. Seychelles SC +248
168. Saudi Arabia SA +966 210. Sierra Leone SL +232