TAI.

Training Center TNA 2024 Analyst: Chatchai Prasertsuk

TNA-TAI-REG-001

Course Title: Company Policy and Procedures Training Course

Training Course Specifics:

Title: Company Policy and Procedures Training Course
Training Objective: To familiarize participants with company policies, procedures, and
protocols relevant to aircraft maintenance operations.
Target Audience: All personnel involved in aircraft maintenance operations, including
technicians, engineers, supervisors, and support staff.
Training Delivery: Interactive presentations, discussions, case studies, and
scenario-based workshops centered on company policies and procedures.
Training Duration: 1 day (8 hours).

Evaluation Criteria:
Knowledge Assessment: Short quizzes or assessments on company policies and
procedures.
Scenario-Based Understanding: Participation in case studies and scenario discussions.
Engagement: Active participation in discussions and workshops.
Feedback and Perception: Participant feedback through surveys or feedback forms
regarding the course content and its relevance.

Course Outline (1-Day Duration):

Session 1: Introduction to Company Policies

● Overview of the company's mission, vision, and values
● Explanation of various policies related to safety, quality, and compliance

Session 2: Understanding Procedures

● Detailed explanation of standard operating procedures (SOPs)
● Interactive discussions on specific procedures related to maintenance tasks

Session 3: Role-Based Responsibilities

● Clarification of individual roles and responsibilities within the company

1
 ● Case studies and scenarios illustrating adherence to policies and procedures in various
roles

Session 4: Compliance and Reporting

● Importance of compliance with policies, reporting procedures, and documentation
● Practical exercises on reporting incidents, discrepancies, or non-compliance issues

Instructor Qualification Requirements:

Expertise: In-depth knowledge of company policies and procedures in the context of
aircraft maintenance operations.
Experience: Experience in facilitating training sessions related to company policies and
procedures.
Teaching Skills: Strong communication skills, ability to engage participants, and
facilitate interactive sessions effectively.

Post-Training Participant Evaluation as per ICAO Competencies

(Observable Behaviors - OBs):
​ Policy Adherence: Demonstrates understanding and adherence to company policies
and procedures in scenarios.
​ Compliance Orientation: Shows commitment to compliance and adherence to
regulatory standards.
​ Effective Communication: Demonstrates clear communication regarding policies and
procedures within their roles.
​ Problem Resolution: Ability to identify and address policy-related issues effectively.

Conclusion:
The Company Policy and Procedures Training Course provides a foundational understanding
of company policies, procedures, and protocols pertinent to aircraft maintenance. This 1-day
program aims to familiarize participants with crucial aspects of company policies, fostering
compliance and understanding of roles and responsibilities.

This TNA outlines the course specifics, evaluation criteria, and instructor qualifications
essential for an effective training program aligned with ICAO competencies for aircraft
maintenance personnel, ensuring participants develop the required observable behaviors in
adherence to company policies and procedures.